MissAva
Ideal_Rock
- Joined
- Mar 6, 2005
- Messages
- 8,230
I wanted a top notch appraisal for my ring so that God forbid anything happen I would be covered in working with my insurance company. The irony is, that is of course when something happened. A week ago today I got an email from Richard Sherwood say that there was a problem with my ring.
I sent my ring to get the prongs tightened at Whiteflash and they were to send it on to Richard. When Richard received the ring there was an issue, the stone had been chipped. It was an accident and no one is at fault in this sort of situation, sometimes these things just happen. Richard sent me the photo collage below and I had myself a right little pity party. (I was home for Spring Break and the dogs who are not used to seeing anyone cry freaked out badly enough for the girl staying with me to be running towards the room even before I called for her…those poor puppies!) Once I had calmed down a bit I called V, who was more then a little surprised himself.
V contracted Richard the following day (Wednesday the 22nd), and he was an absolute angel. Explaining to Jeffrey how large the chip was and what could be done to try and fix the stone, he also said that he could do a forensic evaluation but that he did not think it was necessary. He told V that the problem had occurred either while being set or just after, and that I had not been the one to do it.
V contacted the Lesley at WF, and sent her what Richard had sent to us. The response from Whiteflash was immediate. Brian and V talked on the phone discussing what had happened and what could be done now to make it right. There was no hesitation from Whiteflash they took full responsibility and their concern was to ensure that they were doing whatever it took to make V (and myself) happy. Brian came up with a list of diamonds which were all A Cut Above stones for Jeffrey and I to look over.
I spoke with John on Wednesday evening (he stayed late as I was in the city for the day) and he was very conciliatory. He was gracious and politely ignored the pauses and my whiney/teary tone. Explained to me what had happened and told me that everyone was doing what could be done and made it very clear that they would take care of everything until V and I were 100% satisfied.
That first evening I did not want to look at any of them, I was still too upset and John, and Lesley were understanding and told me to take as long as needed to pick a stone that would sing to me the way the stone Jeffrey had chosen the first time.
Richard emailed me checking in to make sure I was all right. His work was really helpful throughout this whole process. I can tell you he has a customer for life!
I meet up with FountainFairFax on Friday, and she and my buddy from school were super sweet looking over options and plots with me. It might sound silly, but only another Pricescoper can really understand the mania that is involved in this process. My friend from home thought I was a bit nutty to be crying over a broken object. FFF, however has been a gem with listening to me hem and haw over, what “the proper response is” (I know you are laughing right now MsFFF).
Today I spoke with Brian, it feels like I have known forever what happened, but really I only found out 8 days and WF a week ago. Brian and I spoke about a specific stone that V and I were attracted to. A very cute 2.225 J/SI2 stone is going to be shipped to me either this evening or tomorrow morning. Brian was very nice explaining how it might of happened and making sure that I knew that their bottom line was making V and I whole. I am really hopeful that this stone will make move me the way the one V proposed with did.
And as soon as we know what the perfect stone is it will be shipped off directly to Richard Sherwood for his evaluation. I am really looking forward to getting the appraisal from him, after seeing all the effort and detail that he put into the issue with the stone from my ring I know it will be an incredible thing to read, and will of course make my insurance company very happy.
I hope this explains what I meant when I said my I was no more. Pictures to follow.
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