- Jun 15, 2011
Hi all! I'm so glad I found PS. Unfortunately, it wasn't before my FI and I made a misstep. About one week ago, we went engagement ring shopping at a local jeweler. We wound up picking out an oval cut diamond engagement ring flanked by baguettes. The ring was sized at a 5.5 and would have to be sized up in order to fit me. The salesperson said she would have it ready by New Years Eve and would call us to pick the ring up. Well, NYE came and went without a phone call. I started to do some research to make sure we made a good choice in diamond. It's GIA graded SI2. I know in my heart how important it is that the stone be mind clean. I know I would sit and stare at it until the inclusions jumped out at me. My fiancé is also feeling uncomfortable about the price and thinks we can find a better deal elsewhere. We went into the store yesterday and explained we wanted to return the ring and start over. We were still within the posted 7 day return period. The salesperson told us that she didn't know if we could get a refund because since the ring was sized, it was considered altered and that they don't take returns on custom alterations. The woman said they had to send the ring to a "master bench" in order to be sized from a 5.5 to a 6. She also said they had went to the trouble of typing up an appraisal and that was work that couldn't be done for free. My fiancé and I never took possession of the ring and feel these are lame excuses. We are going back in today to speak to a manager. Do we have any recourse? Is the store being unreasonable?