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im livid and i dont know what to do

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PNP I just read this thread and it made me so sad for you. If they agree to redo the rings from scratch will you be satisfied then? Will you trust Tacori if they look new that they are or will doubt bother you? Will you look at your hand five years from now and enjoy the design, or will you remember all of the stress that you are going through? No matter what I would take a ton of pictures so you can have proof that they just don’t look right. Ignoring the financial side of things how will you feel when this is over?


Miss Jenn I am drooling over your new avatar, what is that?
 
SO very sorry to hear this =(

I hate to tell you but I am having a similar problem, though it has to do with a Jeweler in my area and not so much *T*-cori..

I also purchased a ring from *T* however I was sold a *T*-cori ring that had probably been tried on 1,000 times from a local jeweler-
My ring was an eternity band (I realize now it must be the Trista band?), much larger than the one you had, 2ct''s worth of diamonds, the size was a 6 (which is what I usually am) but the ring was BIG on me. The jeweler took the band and had TWO tiny balls made inside that they claimed would be easy as pie to remove if I ever needed (they were supposed to be made out of plat). Long story short, shady Jeweler, insisted that I pay in cash or a check directly out of savings account as a credit card would have charged him extra (I know I am sounding very naive, which indeed I was). Jeweler was telling me I was getting the best deal ever, and that my hubby would be so proud of what I got. NOT THE CASE-

Not only did I purchase that *T* ring, Jeweler pushed me into diamond earrings, 1.93 carats, they looked great, white, nice size, etc, etc..UNTIL I asked to see them at 10x''s magnified, so I saw inclusions, while not horrible I showed some dislike in what I did see. I asked for GIA cert. on the earrings the following day in which I showed up to pick up the jewelry, as well I asked for a *T*-cori document/certificate or whatever the company usually gives customers. I was told *T*-cori does not #1. Give out any paper work. #2. The ring was tight and almost got stuck on finger (VERY UNCOMFORTABLE) #3. Jeweler JUMPED on my check, and kept checking watch, telling me urgently needed to get to bank. #4. Earrings had no GIA appraisal, just what Jeweler wrote up (G color, 1.93 carats, Round Brilliant Diamonds, SI 2 clarity). No idea if the cut was ok, no idea of what I was getting myself into #5. The *T*-cori ring DID NOT even come in a *T*-cori box?!....
I was told I was getting the DEAL of the century, oh boy, what I got myself into....

Husband FLIPPED out, after 15 yrs of marriage I swear we almost ended up filing for divorce, he was furious and told me I got ripped off big time. Told me that he was going to take back the items I bought as the quality was poor and buying an eternity ring was something he felt we should do together et al....



Husband went to trusted Jeweler in town who fixes everything we own, sometimes makes special pieces, but specializes in Estate Jewelry. Husband was informed to immediately get rid of the *T* -cori ring, asked also to return the earrings. So hubby goes back to the Jeweler who sold me the stuff and tells him he wants a full refund as it had only been 2 days since purchase (they have a 15 day return and refund period as long as you do not wear the stuff) JEWELER REFUSES, telling my spouse that I HAD WORN THE JEWELRY out of the store (LIE) and it was no longer "NEW"....



SO I will cut to the chase here as I know just how upsetting this is money wise, time wise, effort wise. Husband VERY reluctantly received a HALF the money I spent back on the *T*-cori eternity band, Jeweler told husband to wait another WEEK and he would try to get money together for the earrings!!! UMMMMMM, what happened to the huge chunk I gave him? He tried to throw the *T*-cori ring back at husband saying that he would prefer the earrings. Husband as I said was already told by trusted Ewer to make certain the ring was taken back, as the earrings were not as big of a deal...



I can only think of one suggestion for you and your own situation, GET one of the *T*-cori''s on the phone, the actual family who own the business. Out of all the research I have down, I can say I have found that the family will stand firmly behind their name and their Jewelry. Please don''t give up, the customer is the one who is right (usually, in your case ABSOLUTELY) I LOVED my *T*-cori ring, and had I not been manipulated nor told that I could have ordered that ring in a size that would fit right I would have done so and assuming it came back nicely I would have kept it, I really loved it...Sorry to be so long winded, I really feel for you since I have just gone through something somewhat similar. My husband is saying DON''T GIVE UP, you PICKED out a ring, you LOVED it, and now they need to replace all the damage they have done by giving you a new set with your original "stone"...



Hope to hear good news on this, and when I get a bit better on this site I will certainly have a lot to share, and many questions to ask. THANK YOU EVERYONE out there who posts, you have no idea how much you have helped me, I am learning more and more each time I read this list!



Again I will follow this thread and I AM WISHING you the very best of luck-



Sincerely,



wmr1234
 
Date: 6/4/2005 8:54:47 PM
Author: Matatora

PNP I just read this thread and it made me so sad for you. If they agree to redo the rings from scratch will you be satisfied then? Will you trust Tacori if they look new that they are or will doubt bother you? Will you look at your hand five years from now and enjoy the design, or will you remember all of the stress that you are going through? No matter what I would take a ton of pictures so you can have proof that they just don’t look right. Ignoring the financial side of things how will you feel when this is over?



Miss Jenn I am drooling over your new avatar, what is that?

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I agree about the new avatar Jennifer...:)

Matatora, I have definitely thought about that. Will I look at them and be like, man this was so painful to get these rings, or will I be happy because despite it all, I have the ring i have wanted for years. Im hoping that if these are the rings I wear on my wedding day in October, any problems I have had with them will be out the door. Since they will be the rings I say my vows with, Im hoping that that sentimentality will erase any past problems. My flip side is that if I get a new set, even though it will be free of all this madness, that it will be "just a ring set" and not "the rings" that were bought with the intention of engagement. I wonder if there would be no "feeling" behind them. I just dont know. Its sad regardless of what I do. ack.

Its almost become not even about the rings. They are like "innocent bystanders" to this battle of customer service and what''s ethically right. I kind of feel sorry for them...poor little pave diamonds keep getting shifted into new setting after new setting after new setting...

I thought about that before when they wanted to just polish out the inside of they made wrong, I begged and pleaded to remake them. I asked flat out will you guys just file them and try to pass them off as new? They insisted no, and I know they remade them because the set they made wrong were perfect, and these are terrible! I know them by heart, so if they try to do anything to pass new rings off as new, I would know.

Unfortunately I did not take pics before I shipped them back. Didnt even think about it because I was so mad. I just cant stop crying about it. I wish this wasnt happening. Im having tons of other wedding problems, so I hope that this isnt a sign of things to come in my marriage!
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i get super anal about things too when I first get them, scrutinize and all that. Probably why I noticed the problems in the first place. Like my car, I totally got scammed when I bought my car and had to shell out a lot of time and money in repairs (long story). I cried for weeks because I had so much money invested in it. But once I got everything fixed and repaired it was like new again and now it doesnt bother me if I get a scratch here or a dent there. So I truly hope that if I can get this fixed from square one that all the unhappiness I feel now, just like I did with my car, will fade over time.

wmr SO sorry to hear about your saga! I know what you mean though. They have made me sooo mad but I still love that d*mn ring set.

OH btw, the owners have been copied on to every email I have sent and received.
 
I am like you, I am soanal and detail oriented, that it absolutely has GOT to be perfect, and I don''t put up with less. SO my e-ring was remade about 3 or 4 times. heh.

You can NOT back down and you have to press this issue with whoever you can, make sure this is rectified and that you either get new rings which are PERFECT or get every cent (though you should definitely get more) of your money back.
 
Date: 6/4/2005 8:54:47 PM
Author: Matatora

PNP I just read this thread and it made me so sad for you. If they agree to redo the rings from scratch will you be satisfied then? Will you trust Tacori if they look new that they are or will doubt bother you? Will you look at your hand five years from now and enjoy the design, or will you remember all of the stress that you are going through? No matter what I would take a ton of pictures so you can have proof that they just don’t look right. Ignoring the financial side of things how will you feel when this is over?



Miss Jenn I am drooling over your new avatar, what is that?
Click to expand...
Good questions & points to consider, Matatora.

And, here is the answer to your question: Linky
 
Date: 6/4/2005 11:59:12 PM
Author: ame
I am like you, I am soanal and detail oriented, that it absolutely has GOT to be perfect, and I don''t put up with less. SO my e-ring was remade about 3 or 4 times. heh.


You can NOT back down and you have to press this issue with whoever you can, make sure this is rectified and that you either get new rings which are PERFECT or get every cent (though you should definitely get more) of your money back.
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YES! I dont feel so bad knowing that someone else had their e=rings remade 4 times too! lol I think it hits us more that they need to be "perfect" because it represents something SO important in our lives...our relationship with the Mr.! They think I am being so demanding and perfectionist and nothing they do will please me. But thats not true at all. I expect a ring to be at the very minimum, ROUND! Im not examining them with a ruler for 1/100th of a millimeter precision you know? What will please me is not just a set that looks like it was crafted with the pride and quality that is advertised to us, but also that good old fashioned value of good customer service and fair treatment. Because I like what I have seen from them in the past. I have for a long time.

Kind of like in my business. If we do a patient good, they really dont say much. But if we tick them off, they tell everyone they know! But although I see about 400 patients a week, each one gets my full and undivided attention and care when they are seeking my services. They came to see me, or one of my colleagues, for a reason. FI and I came to Tacori for a reason, we believed in them and the reputation, and the pieces we have seen in person and in print. We may be just a "number" to them, but each customer should be treated like we are their ONLY customer. And they should deliver nothing but the best they can. And they probably dont want me telling two friends,and they tell two friends, and so on, and so on...

you are all SO nice for your support!!!!!
 
Hi There,

I was just wondering now that it tis Mon. I am sure you will be doing something more about your situation. I too sit and and wait as my earrings are being closely looked over...MOST important, I really think I got the feeling you are head over heels in LOVE with your T-cori set, and I beleive they OWE YOU money back + A BRAND NEW FRESH set of you ordered in the first place =) PLEASE keep updating as I am so interested in what happens.. IMHO: THE CUSTOMER IS ALWAYS RIGHT (at least in our company)...

Yours Sincerely,
wmr
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Date: 6/6/2005 8:04:12 AM
Author: wmr1234
Hi There,


I was just wondering now that it tis Mon. I am sure you will be doing something more about your situation. I too sit and and wait as my earrings are being closely looked over...MOST important, I really think I got the feeling you are head over heels in LOVE with your T-cori set, and I beleive they OWE YOU money back + A BRAND NEW FRESH set of you ordered in the first place =) PLEASE keep updating as I am so interested in what happens.. IMHO: THE CUSTOMER IS ALWAYS RIGHT (at least in our company)...


Yours Sincerely,

wmr

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Click to expand...


Thank you for your concern! I do hope that something will come of the sitation today. I have sent several emails over the weekend as well. I hate weekends...I sat here feeling mad, sad, and helpless! The Tacori rep said her managers are at a convention in Las Vegas til Thursday, but I hope I dont have to wait that long. They are pretty slow at turn around with problems, though. It took them 3 days after receiving my rings to contact my jeweler. Maybe they are just busy, Ill give them the benefit of the doubt.

I really do love the rings. Of course I love so many different types of rings so if I had to get a new set it wouldnt be that bad, but its almost now like I have to have this set not only because I love it but because of the principle I am fighting for!

I will keep you updated. I just want it resolved so I can eat and sleep again!!!
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PNP Is your jeweler a Tacori dealer? If so it is their responsibility to get this handled for you and in a TIMELY manner. If he contacted Tacori and they told them they could do the ring it should be a done deal. The jeweler accepted the request and Tacori told them they could do it there should be no issue with either of them. There should be NO additional expenses also. If we accept a job request that is O.K''d by the designer we are the ones that make sure that satisfaction is accomplished. I also can get a hold of any of my reps at the Vegas show so that is not a truth either.

1) Give the jeweler 24 hours to come up with a solution
2) Demand your money back
3) Threaten with a lawyer
 
I agree with Mr. Pearlman.
1. get you money back
2. threaten with legal action
3. dispute the charges on your credit card
4. and since you still love the set, purchase from Niceice, pearlmans or one of the other pricescope recommend vendors.
 
Date: 6/6/2005 12:19:08 PM
Author: mepearl53
PNP Is your jeweler a Tacori dealer? If so it is their responsibility to get this handled for you and in a TIMELY manner. If he contacted Tacori and they told them they could do the ring it should be a done deal. The jeweler accepted the request and Tacori told them they could do it there should be no issue with either of them. There should be NO additional expenses also. If we accept a job request that is O.K'd by the designer we are the ones that make sure that satisfaction is accomplished. I also can get a hold of any of my reps at the Vegas show so that is not a truth either.


1) Give the jeweler 24 hours to come up with a solution

2) Demand your money back

3) Threaten with a lawyer
Click to expand...


Man I wish I would have looked at your site last year! That shared prong eternity set under pearlman's collection is to die for!

I do feel that I am having to do all the work in this situation, and my jeweler is not fighting hard enough for me. I wonder if since he is a newer T dealer that he's afraid of them? Just goes along with whatever they say. But thats not enough. I have a feeling this is going to be a HUGE fight and I am stressing over the possibility of legal action because I dont have the time or money for that. sigh. But now looking at that pearlmans wedding set...maybe getting my money back wouldnt be so bad
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They emailed me today and said there is nothing they can do until Thursday. Maybe the managers need to be there to see what I am talking about with the problems of the rings and to decide if I can get a refund??? This is so depressing, everytime I log onto my email I get a knot in my stomach waiting for a reply and good (expecting bad) news!
 
Punch, I am so sorry for all of this, I can imagine that it is incredibly frustrating and the rings are more than metal, there is also the sentimentality surrounding them.
Just a bit of info that was passed on to me by several jewelers regarding Tacori:
I love Tacori rings, they were the original rings I fell in love with years ago and I thought the one I wanted. When I was trying on e-rings and we were shopping around, I was told tacori rings are molded and cast, not individually hand done...so maybe they are lying to you about "that is what you get for a custom job"?
I don''t know how true it is..but just another tid bit
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GOOD LUCK
 
I just saw this and finally responding to this. I too went through this with Tacori. They will come through for her, they took 3 weeks to finally get back to me when i had to send my set back due to it not fitting. I too had to pay 2,600.00 additional dollars towards remaking the set into a set that fit. Finally it does fit, but that was after 2 previous times Tacori tried to carve out alittle from the inside of the set. That never quite worked. I left the sizing bar this time on the bottom, but im finding i don''t need to resize them, at least not now. I think the Jeweler needs to fight more. I think it will work out in the end, they just take a long time to get back to you, which is really frustrating. I''m sure they will remake the rings and make sure they are made in the exact size that you ordered.
 
PunchNPie75_
I am very sorry about this. I hope that you will have a positive result. I just cannot see why you should have to shell out anymore money whatsoever to Tacori. They made the last mistake at a half a size smaller than what you need! 5.25 from a request of 5.75?

You have some free options here too. I am not sure where you are located, but do any of your local news shows do a consumer fraud alert type of thing? Where the news folks make it public and they actually go to bat for you? No place likes that kind of public attention. What about writing your state attorney general? They have some jurisdiction over businesses in their state and how these businesses are treating constituents. I know that you arent'' really trying to report your jeweler, but he is representing a line (manufacturer) that is accountable even if it means across state lines (attorney general to attorney general) I would think. I had a problem with a local retailer recently and I threatened with both of these options and my problem was resolved quickly.

You may have to concede some money for the first mistake, but none for the second!
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Here''s hoping things turn around for you!
Luv
 
Folks, none of you should be paying a DIME more than the original quote given by a jeweler. This is providing that they took the size at the store. If you are doing this long distance and you give them the incorrect size it''s your fault. If a jeweler is working long distance you should always ask them to provide their sizing system so you know your sizes are correct with theirs. Unless this is the case I would question the ethics of whom your dealing with. I have never heard of such a thing and could not imagine asking for additional dollars for a mistake I or any of my designers make. If you have any questions concerning this to be the case always get it in writing. If the ring is not correct refuse to accept it. Also, consider putting a deposit on the rings. This will give you some leverage if needed. We generally do not have to pay for the ring for 30 days after we receive it and your jeweler should use this as leverage if there is a problem with the manufacture. It''s called working for the customer! Your paying their wages demand more!
 
bump
 
Okay PNP you bumped it...so did something happen? Honestly the more I think it, I just cant get past that after spending 17$ they treat you soo poorly.
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On another thread we were discussing how when you spend the extra money for something you expect and usally receive a much higher level of service and to be blunt Tacori and your jewler are falling way below expectations. It is not right. If it were me I would ask for the return of both my stone adn my money. Having them make that much money when they are behaving poorly just doesnt make sense. Just my opinion, but
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hey matatora, did you miss this?
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Hi Matatora! I had originally had leonid delete this thread because I was afraid it may be bad to have my story posted in case i had to go to court. Leonid put it back on the forums because others felt it was good advice given for others, regardless if they were purchasing tacori or not.

anyway, I posted an update in the diamond hangout. Tacori is remaking my rings for me, at no charge. They said they want to do what they can to make me happy. I am relieved, a bit nervous as to how they will come out, but all the "big guns" will be inspecting the process and they know all the things that I didnt like before so they will be making sure in the new set these will all be remedied. I will see how I feel once I get them, but they are starting to redeem themselves.

I will keep you posted!
 
Dear PNP


I have written articles on my site as to what to do about these sort of matters.

Study it carefully. There is a lot to understand there, but from what I've read both you and others not only should be made acceptable items, but they should NOT CHARGE you a dime extra, and anything you've paid to get what you originally bargained for should be immediately refunded.

I have reviewed the Tacori website and I would suggest you go back there and print out all the claims they make, which actually constitutes a written warranty.

There are several warranty claims Warranty of Merchantibility - Warranty of Fitness as well as Benefit of the Bargain.

Also carefully review the section about " Benefit of the Bargain".... another issue that was not me either. In fact based on your postings you got a REVERSE Benefit of the Bargain.

Add to this the emotional stress inconvience and embarrassment, and if there are several of you, get together and that makes your case a lot more believable.

You were cetainly willing to pay for reasonable perfection PLUS, but you got the opposite, not to mention the stress and aggravation, loss of time, etc.

It also appears to me you have a valid claim for damages, and in some states, if the trier of fact agrees that it is outrageous and improper they will award treble ( 3 or more times ) damages against the seller. Some states even award more but be aware that in some states, they ( the state) gets some of the award.

Hope this helps.... Don't be mad..... For this treatment.... get even - sounds like what you deserve.

Rockdoc
 
Oh my what a horrible experiance! Today I finally made a decision on a stone after months of looking on pricescope and off and went to check out settings. I immediatly fell in love with a Tacori antique platnum for my Marquise. Because of your negative experiance I will look a bit further. This is what pricescope
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is about- consumer education!

I wish u luck in your quest to remedy the situation.
 
Date: 6/8/2005 7:14:00 PM
Author: Kimberly
Oh my what a horrible experiance! Today I finally made a decision on a stone after months of looking on pricescope and off and went to check out settings. I immediatly fell in love with a Tacori antique platnum for my Marquise. Because of your negative experiance I will look a bit further. This is what pricescope
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is about- consumer education!


I wish u luck in your quest to remedy the situation.
Click to expand...


Thank you! I''m sure if you went with them you wouldnt have quite the terrible experience I had...I''m just prone to bad luck by nature! LOL

Good luck!
 
Wow, I am so glad to read some potentially happy news with your saga! Crossing my fingers that Tacori steps up and makes this whole thing right, and soon.

BTW, Mr. Pearlman is very obviously a class act with the kind of customer service that (very unfortunately) is hard to find these days. Awesome.

Good luck!
 
Date: 6/8/2005 11:20:26 PM
Author: bluedawg
Wow, I am so glad to read some potentially happy news with your saga! Crossing my fingers that Tacori steps up and makes this whole thing right, and soon.


BTW, Mr. Pearlman is very obviously a class act with the kind of customer service that (very unfortunately) is hard to find these days. Awesome.


Good luck!
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Yes he is! If I had gotten my money back I was going to purchase from him. He represents true customer service.
 
Did you pay with a credit card?

If you did call your credit card company and dispute the charges. Almost all cards come with buyer protection.

Secondly, call the better business bureau. Or email them.

Third, this sounds hokey, but if your local news station does consumer watch call them.

And lastly, if they won''t refund you pay a lawyer to write a letter.

They''re just pushing you around.

Document everything, as you saw how good it was you had your email with the right size in it.

There''s no way you have to pay for sub-quality item. Just becuase it''s custom made does not mean you get whatever quality they feel like passing out that day.

Good luck.
 
Hey PnP,

This is the first time I am reading about your saga, I am so sorry this happened. It sounds like you are well on your way to a resolution, and you''ve gotten some good advice already. If there is anything I can do - like take pictures of my ring for you.. or any detail on it - let me know, I have lots.

I just sent my setting back to get a different size head.... my set was fine/perfect when I got it - I only hope it will remain that way.

ALSO - Just a note.

Tacori didn''t send me any paperwork
My rings did not come in a tacori box
My rings did have the Tacori stamp, and PLAT stamp.
 
Hey Laney!

I did finally get my rings back. There are a few quirks still but more now just the product of a unique custom hand made ring, not so much design errors like before. Thanks for letting me know about your rings! I am so glad to finally have them back. They finally do have the real Tacori stamp and are round and the milgrain is much more even. I felt like last time they just did a quick shoddy job but this time i think they put a lot more time and care into it.

Way back when I still had my 1.07 stone and upgraded to a 1.52, they changed the head on the rosebud for me (I cant remember which remake set that was...they have been remade 4x!) and when I got it back you could not even tell they had changed the head at all. So i think you will be fine. Is tacori setting your new stone? i noticed that when they set mine it looked much better than when my jeweler did it, but hard to say if it was that they do it best or if my jeweler was just less experienced.

will keep up on your saga too!
 
I have been following your saga and am really glad that you have got your rings back. I am having a similar experience with my jeweller but hopefully it won''t be as protracted and unpleasant. Essentially, the pave on my hand made e-ring came back uneven and irregular, and the jeweller used a similar excuse that this is what ''hand made'' rings look like. They have finally agreed to make a new one for me and I have changed the design to something much simpler, hoping that this time it won''t be beyond the skills of their workshop! The ring was meant to be ready in a couple of weeks, however, the jeweller kept delaying and have not been returning my phone calls. It is now five weeks, and I am still chasing for my ring which I have already paid for in full. Hopefully, when I do receive it, I will be satisfied with the workmanship and that will be the end of it.
 
Date: 8/3/2005 1:59:59 PM
Author: ko
I have been following your saga and am really glad that you have got your rings back. I am having a similar experience with my jeweller but hopefully it won''t be as protracted and unpleasant. Essentially, the pave on my hand made e-ring came back uneven and irregular, and the jeweller used a similar excuse that this is what ''hand made'' rings look like. They have finally agreed to make a new one for me and I have changed the design to something much simpler, hoping that this time it won''t be beyond the skills of their workshop! The ring was meant to be ready in a couple of weeks, however, the jeweller kept delaying and have not been returning my phone calls. It is now five weeks, and I am still chasing for my ring which I have already paid for in full. Hopefully, when I do receive it, I will be satisfied with the workmanship and that will be the end of it.
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Hi Ko!

I do hope your situation turns around soon! I kneeeew that Tacori could make a better ring than what they tried to present me with. The one I have now has pave that is much more even looking. Granted not 100% machine made perfect but i can accept the little idiosyncrasies of a ring that is hand made that are there because its hand made, but not blatantly poor workmanship due to poor skill or care that is passed off as being excusable because the ring is handmade!

Do post when you get yours!
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