ID Jewelry sent me lower coloured diamonds by mistake and now want me to pay to upgrade? Please help!

[CalliopeCladdagh]

Hi everyone, a happy update for those still interested.

I received the replacement earrings today. In the end, I paid to send the original pair back - which I had offered to do as part of our negotiations. For his part, Yekutiel replaced them with a pair of F colour diamonds with friction backs. So in the end I received a higher colour than I paid for, and eliminated the issue with the screw backs. I am pleased with this resolution and feel Yekutiel made it right. No hard feelings!

Thanks for all the support.

 

[Ionysis]

Oh that’s a good result - and speaks well for their customer service ultimately. I always think it’s easy to give good reviews when everything went ok but the proof of a good vendor is when they make a mistake and how they handle it. Mistakes do happen as we are all human after all. Glad it came right for you.

 

[oncrutchesrightnow]

Thanks for the update. Negative reviews and the follow up is helpful.