erinl
Brilliant_Rock
- Joined
- Jan 22, 2011
- Messages
- 747
Bit of a long story, bear with me...
I recently purchased a gemstone from a less-frequented vendor--not one of the precision gem cutters so many pricescopers frequent, not a Thai-based, Africa-based, or ebay-based vendor either. I asked to purchase one stone, and this vendor encouraged me to also look at two other stones as well for comparison. I was a little hesitant to do so, since I knew I only wanted one and I would definitely be returning all but one--which I even said to the vendor on the phone. There was a chance I would be returning all of them if all the stones weren't what I hoped for. But I agreed to all three being sent to me, as the returns I have previously made have been easy and pleasant, even to overseas vendors.
I gave the vendor my credit card number, the vendor said there would be a 100 dollar deposit placed on the card, and the stones were sent to me. I believe they reached me on Wednesday the 28th of June, maybe the 29th. On Saturday the 2nd I received an email from this vendor saying that he/she hadn't charged the card and wanted to know what was up. The email was not friendly in tone, that is for sure.
I wasn't particularly thrilled with any of the stones, actually was pretty disappointed with them, especially for the price. Since the long holiday weekend was coming up i ran to the post office, mailed them back (in one of those small priority mail boxes), with full insurance on them.
I sent an email in reply to this vendor saying that I had mailed all three stones back--I said that the cutting was lovely, but I wasn't expecting quite as much zoning in the stones, especially the one I had originally asked to purchase. I told the vendor I had sent it insured as well.
In reply I was told that I should look at some synthetic stones, that this color was the best there is. I didn't reply to this email, what would I say?
Today I get an email from this vendor again, wish a message line saying "You should respect the property of others and slow down."
This was the rest of the message:
"I haven't talked on the phone to a person who is running on higher speed more than you, I think you should have looked the package over before you mailed it. You didn't even tape one end, anybody could have opened it and closed it at whim.
To avoid loss of property that doesn't belong to you it would be nice to have the courtesy to TAPE the box closed.
Slow down the pace and have a nice summer."
I would love any advice of how to respond to this vendor? I am a bit upset at the moment, but really don't want to open myself up to an email flame--I generally don't do that, imo this vendor has an issue that I can't fix, and responding in kind seems counterproductive. Selfishly, I don't want to get any more crap emails from this person.
The box was taped at the top and had a side sticker tape on one side. I would agree that it could have been taped a little more securely--the postman was adamant about it being completely secure, even when I said it had several hundred dollars of items in it. But the items were received safely by him/her as far as I can tell from the rude email above. By the way, this vendor packaged these stones only in small gem ziplocs (not sure the accurate name) within wadded newspaper, which was pretty junky/careless to start with in my opinion.
The attacks on my taste in gems, and general demeanor are really not welcome or necessary, right??? I don't need to make explanations, but this vendor called me at dinnertime and I have two toddlers.....
I recently purchased a gemstone from a less-frequented vendor--not one of the precision gem cutters so many pricescopers frequent, not a Thai-based, Africa-based, or ebay-based vendor either. I asked to purchase one stone, and this vendor encouraged me to also look at two other stones as well for comparison. I was a little hesitant to do so, since I knew I only wanted one and I would definitely be returning all but one--which I even said to the vendor on the phone. There was a chance I would be returning all of them if all the stones weren't what I hoped for. But I agreed to all three being sent to me, as the returns I have previously made have been easy and pleasant, even to overseas vendors.
I gave the vendor my credit card number, the vendor said there would be a 100 dollar deposit placed on the card, and the stones were sent to me. I believe they reached me on Wednesday the 28th of June, maybe the 29th. On Saturday the 2nd I received an email from this vendor saying that he/she hadn't charged the card and wanted to know what was up. The email was not friendly in tone, that is for sure.
I wasn't particularly thrilled with any of the stones, actually was pretty disappointed with them, especially for the price. Since the long holiday weekend was coming up i ran to the post office, mailed them back (in one of those small priority mail boxes), with full insurance on them.
I sent an email in reply to this vendor saying that I had mailed all three stones back--I said that the cutting was lovely, but I wasn't expecting quite as much zoning in the stones, especially the one I had originally asked to purchase. I told the vendor I had sent it insured as well.
In reply I was told that I should look at some synthetic stones, that this color was the best there is. I didn't reply to this email, what would I say?
Today I get an email from this vendor again, wish a message line saying "You should respect the property of others and slow down."
This was the rest of the message:
"I haven't talked on the phone to a person who is running on higher speed more than you, I think you should have looked the package over before you mailed it. You didn't even tape one end, anybody could have opened it and closed it at whim.
To avoid loss of property that doesn't belong to you it would be nice to have the courtesy to TAPE the box closed.
Slow down the pace and have a nice summer."
I would love any advice of how to respond to this vendor? I am a bit upset at the moment, but really don't want to open myself up to an email flame--I generally don't do that, imo this vendor has an issue that I can't fix, and responding in kind seems counterproductive. Selfishly, I don't want to get any more crap emails from this person.
The box was taped at the top and had a side sticker tape on one side. I would agree that it could have been taped a little more securely--the postman was adamant about it being completely secure, even when I said it had several hundred dollars of items in it. But the items were received safely by him/her as far as I can tell from the rude email above. By the way, this vendor packaged these stones only in small gem ziplocs (not sure the accurate name) within wadded newspaper, which was pretty junky/careless to start with in my opinion.
The attacks on my taste in gems, and general demeanor are really not welcome or necessary, right??? I don't need to make explanations, but this vendor called me at dinnertime and I have two toddlers.....