to ccn-a similar happening to me @5yrs ago when i was building an alex pendent-the jeweler dropped one of the stones & on the way to the floor hit 2 hard items-the stone broke apart-the teck called me & explained what happened-took respon. for the loss but told me to order a new stone & they would cover any cost-the stone was ordered & placed in the pendent-actually was a little cleaner than the broken one-at that time the gold work was @$600.00 & the new stone was @$500.00-they offered to cover the gold work & i was good for that-the pendent was completed & they r still my jewelers of choice today-they have done over 25 of my pendents & maintain them for me at no cost-good jewelers r out there-sounds like urs is trying 2 work w/u-best of luck-my 2cnts....
The BK rubellite is 4.94mm and the Dan Stair stone is 5.1mm.... the jeweler said the DS stone may be a hair too big. The head where the stone sets is somewhat like a vintage "buttercup" type setting which can make a stone look a little less lively than it is IRL even more reason to have a brighter stone set into it. Mark my words, I will find such a stone as this deserves to have a beautiful stone placed into it. 
It was fine, but he sent it uninsured and I had often wondered who's fault it would be if the stone was not in there??? I just get the impression that some peoples personalities march to the beat of their own drum and he is one of them. I did tell him about the broken stone but, he really didn't want to offer some kind of remedy. I did see on his current listings that he can recut stones . I would think that maybe he could have offered for me to send back the stone and see if it could be recut. Nada.... just that he was sorry and that it was an expensive rough. No kidding...........!! Thanks for listening to me. I just seem to have bad luck with certain vendors while others have great success. I can't afford to keep taking chances.........
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