The response of the vendor has been satisfactory, but the process has not finished yet. At this point, I have no reason to believe the vendor will not follow through, and it seems their reputation is well-deserved.
The original purpose of this post seems to have been served, so I would like to consider this issue resolved.
Many thanks to all that responded. I wasn''t sure that anyone would read my post or even respond, but I underestimated how caring pricescope readers are. Thank you everyone.
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