- Jul 31, 2014
This sounds like great customer service from adiamor, and further proof that your bank is being unreasonable. I think you are doing the right thing switching, because arbitrarily telling you that you can't buy from somewhere (w.o more specifics) is really unacceptable.**UPDATE** Adiamor was kind enough to reach out directly as we tried to figure what was going on with my bank on a conference call. The bank has refused to tell us specifics on a merchant score and were not transparent with their reasoning or methodology. The bank said they would reach back out and did not. After speaking with Adiamors owner I feel completely comfortable with them and purchasing from them. At this point I blame my bank for causing confusion and trouble, and completely failing to clarify or provide any specifics for their arbitrary fraud score. This is not the first time this banks fraud department has seemed to be disorganized and mismanaged (based on previous card locks). I will be switching banks and purchasing my original ring through Adiamor from a new bank card.