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Has anyone gotten less than a full refund from James Allen?

La2020

Shiny_Rock
Joined
Nov 15, 2020
Messages
468
Due to foreign currency processing fee and/or difference between sell and buy rates? Or exchange rate fluctuation?

Thanks @flyingpig . No foreign currency exchanges are involved. The processing fee has already taken into consideration. It so happens to be $5 USD short..which is pretty weird. :eh:
 

Laila619

Super_Ideal_Rock
Premium
Joined
Apr 28, 2008
Messages
11,666
Very odd. You should get the full refund. I would call or email a second time.
 

anangel

Brilliant_Rock
Joined
Aug 1, 2008
Messages
693
Odd of sure, and I can’t speak to an specific experience with James Allen, but if two quick emails don’t get you the refund, I just wouldn’t do business with them and eat the loss. I’m not going to waste an hour of my time on the phone with them chasing $5, not worth it to me- however, I will certainly mention my poor experience to others which will cost them way more than $5.
 

jamesallenrings

Rough_Rock
Trade
Joined
Jul 5, 2016
Messages
92
Background: We decided to return the JA Emerald cut diamond from JA due to poor workmanship (wonky prongs and crooked head) https://www.pricescope.com/communit...t-what-i-expected-what-are-your-views.262473/.

Although the refund was done on the 10th, somehow, we were ended up with $5 usd less than the full amount.

Has anyone experienced the same before?

Jackie here from James Allen. Could you please email me your order number and I will look into this? My email is [email protected].
 
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