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Groupon Pearls


Nov 4, 2011
The My Pacific Pearls is a scam.

The pearls are sub standard and etc. But the worst part is their customer service and refund policy.

Their customer service number is never answered by a live person and after all the hoops will land you into a voice mail box.

Their return policy is as follows:

Terms & Conditions
 All item(s) must be returned within 15 days of the date you received your item.
 Returned items will not be accepted without this completed form.
 Refunds will be processed after receipt of the returned item.
 Postage costs relating to refunds will be borne by the customer.
 In all cases, the returned item must be unworn and in its original condition.
 Please return your necklace in the silk/velour pouch that was provided to you.
 All printed materials must also be returned.
 Kindly make sure that the item you are returning is well packed and securely insulated in a padded envelope to prevent damage during transit.
 We recommend that you ship your parcel via Registered Mail or another mail service that will allow you to track your returned item. Please keep the tracking number for your records. My Pacific Pearls cannot be held responsible for lost, misdirected, or delayed mail.
 We also recommend that you return any item(s) with enough insurance to cover the amount you paid originally. This is to ensure that you will be compensated by the shipping company if your package is lost in transit.

There is a 20% restocking fee deducted from your amount.

So for example if u purchase an item worth $100.00 ... and if you return it. You will end spending about $20 for shipping and they will deduct $20.00 for restocking, so you will get back $60.00 if you are lucky.
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