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Got my Tacori ring back from being sized and 2 diamonds were missing!!!!

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Kylie

Rough_Rock
Joined
Jul 23, 2003
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41
I can''t believe my ring was sent back from Tacori with 2 diamonds missing from the setting, I also can''t believe my jeweler did not catch this before I came to pick it up. Now my jeweler is telling me that it has to be sent back to Tacori and will take at least another 3 weeks!! WHAT??!! I just waited 3 weeks. Please tell me if I am out of line here but it seems like this should be rushed. I have called my jeweler and emailed them but I am getting no response. Also my wedding band has an area on it that looks grayish, almost like it is "hazed" in that area - what would cause this? It is not scratched at all since I just got it back, it was not like that when I sent it out.
 
Hi there,

I am sorry to hear about your Tacori experience. I am interested on who you went through as I am about to purchase a Tacori setting for my girlfriend. She loves the "Rose Bud" setting. Which setting did you pick out. Do you have a photo?

What is the latest? Have they contacted you yet? I'd march down there during your lunch hour and speak to them in person.

Hope to hear from you -- Good luck,

Pete
 
You should let your jeweler have it
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! He should have caught the missing diamonds and your wedding band should have been returned in mint condition!
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I am sorry to hear about your experience. In my opionion this is not acceptable. For what you were paying for Tacori, it should be perfect and they should correct the problem ASAP.
 
I am surprised the jeweler didn't see it....
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Do you think your jeweler stole the diamonds out? I find it hard to believe that Tacori quality control jewelers wouldn't see it!
 
Kylie,

It's certainly true that the jeweler should have noticed this before giving it back to you and that they should have summarily dealt with any problems that they found. I doubt that it's as insidious as you may be thinking. The final step of the process with any repair is to thoroughly clean the piece. This is usually done using ultrasonic and steam cleaning equipment, which can knock out small stones. If the jeweler chose to clean it just before bringing it out to you they may have neglected the step of examining the piece before giving it to you. This is, of course, not a particularly good excuse but it isn’t evidence that they were trying to steal your diamonds either. There are certain setting styles where it will void your warranty with the manufacturer to have a local jeweler set them and this may be the reason that they want to return it to Tacori. Did they give you any explanation at all as to why they have to send it back to the manufacturer instead of having their jeweler set it?

Neil Beaty, GG ISA
Independent Appraisals in Denver
 
I am not sure if I know how to attach a picture of my setting but I will try. Mine is from the Koala collection. I still have not heard back from the jeweler. The jeweler we went through is a well respected jeweler in Michigan. I have had no problems until now. I also have had no problems with my Tacori, up until now it has been perfect.
 
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On 10/5/2004 1:14:20 PM denverappraiser wrote:

Kylie,

It's certainly true that the jeweler should have noticed this before giving it back to you and that they should have summarily dealt with any problems that they found. I doubt that it's as insidious as you may be thinking. The final step of the process with any repair is to thoroughly clean the piece. This is usually done using ultrasonic and steam cleaning equipment, which can knock out small stones. If the jeweler chose to clean it just before bringing it out to you they may have neglected the step of examining the piece before giving it to you. This is, of course, not a particularly good excuse but it isn’t evidence that they were trying to steal your diamonds either. There are certain setting styles where it will void your warranty with the manufacturer to have a local jeweler set them and this may be the reason that they want to return it to Tacori. Did they give you any explanation at all as to why they have to send it back to the manufacturer instead of having their jeweler set it?

Neil Beaty, GG ISA
Independent Appraisals in Denver----------------
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Actually it never crossed my mind that the jeweler may have stolen the diamonds, I don't think that is the case. I am just frustrated that this was not caught before I picked it up and it seems like they could get this "fixed" quicker instead of making me wait another month. Also the jeweler mentioned when I picked it up that it had not been cleaned but gave it to me anyway. Does it typically take Tacori a month or longer in a situation like this?
 
Thanks for the info Kylie about your Tacori setting. I really hope you get your ring back soon!

Pete

P.S. When you do and I think I speak for everyone on this... We'd like to see it on the forum!
 
Manufacturers can be very slow about this kind of thing. Shipment usually travels by Registered mail in each direction and although this is the most secure method, it's isn't the fastest. I would expect Tacori to be happy to rush their portion but the Postal Service will take as long as they wish and they are not likely to be sensitive to your frustration.

It sounds like this didn't pass through Tacori's quality control properly. The mark you describe on the ring is probably also a simple finish problem that they could have resolved quickly if someone had bothered to look.

Neil Beaty, GG ISA
Independent Appraisals in Denver
 
I could not figure out how to attach the picture. If you go to Tacori's website under Bridal collections, my ring is in the Koala collection, the second ring, style #HT 2264
 
i would make a big stink about the 3 weeks. that's ridiculous. you can ship insured through UPS for up to $50k, and it's a HELL of a lot faster than registered mail. make them pay the charges.
 
is this your ring? which stones were missing?




 
They didn't send my band back, they didn't seem to think the gray spot was a problem.
 
Yes, that is my ring! It is the small round stones on the sides of the band, under the princess cut stones. Does that make sense?!
 
yes it makes sense. i would be pi$$ed. good luck.
 
That is such an inconvenience! They should definitely attempt to expedite the fix! I am looking to get this setting for my princess center stone. How much did you pay for it - if you don't mind me asking?

Thanks!
 
I just called the jeweler back and spoke with the owner. He apologized and told me he would expedite my ring, he said he would call Tacori and he would try to have the ring back in about 10 days. I asked him about the gray spot on my band and he said it is probably because it was not polished well enough in that area, could that cause this problem?
 
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On 10/5/2004 2:14:54 PM lugerxu wrote:

That is such an inconvenience! They should definitely attempt to expedite the fix! I am looking to get this setting for my princess center stone. How much did you pay for it - if you don't mind me asking?

Thanks!----------------
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I love this setting, I had the fitted band made to go with it. I don't mind you asking
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my husband paid $3,895 for the setting. I almost went with the setting with the trillion sapphires, I still love that one also. Too bad I can't have both!!!
 
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On 10/5/2004 2:45:19 PM denverappraiser wrote:

Can't they find a local person who is able to fix this? These are not difficult to set.

Neil Beaty, GG ISA
Independent Appraisals in Denver----------------
Click to expand...

I asked my jeweler about this and he said that they have to send it back to Tacori because of the warranty with them.
 
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On 10/5/2004 2:53:48 PM Kylie wrote:

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On 10/5/2004 2:45:19 PM denverappraiser wrote:

Can't they find a local person who is able to fix this? These are not difficult to set.

Neil Beaty, GG ISA
Independent Appraisals in Denver----------------
Click to expand...

I asked my jeweler about this and he said that they have to send it back to Tacori because of the warranty with them.
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Click to expand...


If Tacori approves it, your warranty will still be in effect. Have the jewelry store manager make a stink to Tacori about it and they just might give in. I would expect them to like this a whole lot better than Reenas very reasonable suggestion of having them pay bunches on freight and doing it as a rush job at the factory.

Neil Beaty, GG ISA
Independent Appraisals in Denver
 
If Tacori approves it, your warranty will still be in effect. Have the jewelry store manager make a stink to Tacori about it and they just might give in. I would expect them to like this a whole lot better than Reenas very reasonable suggestion of having them pay bunches on freight and doing it as a rush job at the factory.

Neil Beaty, GG ISA
Independent Appraisals in Denver----------------[/quote]

I will check into this. Also is sizing bad for this type of ring? I am concerned, I hope this does not mean I will have issues with my setting now.
 
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On 10/5/2004 1:45:57 PM Kylie wrote:

They didn't send my band back, they didn't seem to think the gray spot was a problem. ----------------
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Obviously, their judgment IS a problem as they initially didn't jump to set things right regarding such a large purchase. If you think it is a problem, then have them send it back too.

IMO, this is unacceptable.

Also, I would insist that they do everything in their power to expedite the matter.

I'm so sorry you are having to go through this!! I hope they work it out to your satisfaction.
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For a situation like this with the 2 diamonds missing, I would not send it through the post office, but would use Fedex or UPS and either overnight or 2nd day and ask the same of Tacori.

That would not be unreasonable to ask. Should cut the time in half.
 
I agree with bearman 100%. This is unacceptable and Tacori should be falling over backwards to make this right. Tacori never should have let your ring leave their premises. Unbelievable!

I'm sorry you have to go through this. I hope you get it fixed and returned pretty darn quick!
 
Someone should fix the problem ASAP. Maybe the jeweler didn't look at it when he got it back from Tacori?
 
Tacori along with many other manufactures are very slow to respond, not just repairs but stock orders too.

The jeweler may try very hard to push this back through Tacori's repair department, I wouldn't think he can speed them up too much. They simply work at their own pace.

The missing diamonds I'm sure the jeweler didn't steal. Why would he go through the problem of removing them and now having to deal with repairing the piece? 99.9% of jewelers are very honest and would never dream about doing something like this. As stated before it was more than likely the final cleaning. The problem was quality control at Tacori and the retail store wasn't very good on this one (this could be the one that slipped through, we don't know).

The spot on your band is a very interesting spot. Without knowing the details I'm guessing. My guess is this band was sized too at some point? It wasn't sent back to Tacori to have it done? A local jeweler sized it and used platinum solder is my guess. It should have been laser welded to keep 95+% of the original strength, and it would not be discolored as the same platinum material is basically melted back together and no solder is used. Most jewelers do not have a laser welder in house. They are about $25,000 to $30,000 to buy and more if you are borrowing the money or leasing it. This is the only way to repair platinum and do it properly.

If you want to see this type of equipment visit Laser Star and look at their series 7000 which is their most current jewelry welder.

Hope this helped!
 
Edited: I'm crazy. But I'd still throw an absolute fit!
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