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FYI about James Allen

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Eagles4523

Rough_Rock
Joined
Apr 3, 2009
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20
If anyone is looking for specific information about diamonds you wont be getting any until after April 20th, as this company is giving their entire diamond department off for 2 weeks. This sounds unacceptable to me, as these are the people who provide information on "eye-clean" and IS images. The customer service reps will still be there however, but they are unable to answer these questions. Not a good first experience calling a vendor to ask about specific diamonds, but I will bounce back haha.
 

lyra

Ideal_Rock
Premium
Joined
Jul 13, 2007
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4,918
Doesn''t seem unacceptable to me. Perhaps inconvenient for some, but seriously, everyone needs vacation sometime. I''m sure it was well thought out and all.
 

aayushk

Rough_Rock
Joined
Nov 21, 2008
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17
i dont know folks, its holiday time with passover, easter, and what not.
 

purrfectpear

Ideal_Rock
Joined
Mar 31, 2008
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4,079
Stuff happens. My corp closes for two weeks over the Xmas holidays. Sucks if you want to buy a 747 then, huh?
 

kcoursolle

Super_Ideal_Rock
Joined
Jan 21, 2006
Messages
10,589
Forgiveable to me. It may be a little annoying and it should be advertising so that people know if they are on a crunch, but I''m actually a big supporter of longer vacation periods for employees. I think everyone should get a big break 1-2 times a year!
 

Eagles4523

Rough_Rock
Joined
Apr 3, 2009
Messages
20
I guess I find it partly unacceptable because I am a hospital pharmacist, and hospitals obviously NEVER close. I would like to think that a major company that may pride itself on customer service would just completely shut down possibly the most important department of the company. I am sure that there are some employees in the department that would be willing to work overtime or chose to have a 2 week break at another time of the year.
Mainly it was just frustration on my part that I have found some diamonds that I like, for a good price, and a place to ask people for verification (PS users) of cut, IS image, etc, and I most likely wont be able to go with them because the company cant provide me with any additional information.

Oh well, maybe I should change careers so I wont be so jealous haha.
 
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