FedEx brought me a package

[Lynnie]

Wow. That''s nuts. I hope there''s a good explanation... I''m interested to hear how this pans out, and I''ll be hoping for the best for you, Stephan.

 

[Ellen]

Date: 8/10/2009 12:29:55 PM
Author: QueenMum

Date: 8/10/2009 12:24:23 PM
Author: DiamondFlame
I''m not sure if this is plausible but what if a Fedex employee tore off the old package, took out the ring and put the box into another package? Nothing would look tampered then. In any case, do not throw the packaging.

Exactly what Jim told me.
I really hope Jim can identify his package from another.

I thought of this too, except, how was it addressed to you? On a label? (written or typed) Typed/Hand witten on the box? Would it be that easy to duplicate?

 

[Moh 10]

FedEx has a paper waybill that gets placed into a clear plastic sleeve that is glued to the box.

You could just remove the waybill from one box and place it into the plastic sleeve of a new box.

 

[Stephan]

Date: 8/10/2009 12:31:42 PM
Author: Lorelei
Stephan I am so sorry about all this.....Especially after what you have been through recently, it will be ok though.

I hope it will be ok, but I don''t dare to believe it before there is a solution.

It really hurts to see how people are bad nowadays.
It was a lot of money for me, I''m not a rich guy.

 

[KittyBling]

I''m totally shocked and really really sorry to hear this has happened to you. I just can''t believe it. I''m already paranoid about buying online and this has put me right off. I really hope this can be resolved soon. Please keep us updated.

 

[D&T]

Date: 8/10/2009 12:40:23 PM
.
Author: Moh 10
FedEx has a paper waybill that gets placed into a clear plastic sleeve that is glued to the box
You could just remove the waybill from one box and place it into the plastic sleeve of a new box.

unless it is printed on a self adhesive form. not sure how that can get duplicated that easily unless you have access to the account to "reprint" the fedex label or just copy right onto another self adhesive form

 

[Jj08]

I''m so sorry. That is awful. It should be insured and is likely covered for events just like this one.

 

[Jj08]

I''m so sorry. That is awful. It should be insured and is likely covered for events just like this one.

Jj08

 

[Stephan]

I have to lay down a little bit now.
I really hope this diamond will come back, I browsed the web for hours before I found it.

 

[Moh 10]

This is what insurance is for.

I am fully confident it is safe to shop for diamonds online.

 

[Allison D.]

Date: 8/10/2009 12:44:33 PM
Author: KittyBling
I'm totally shocked and really really sorry to hear this has happened to you. I just can't believe it. I'm already paranoid about buying online and this has put me right off. I really hope this can be resolved soon. Please keep us updated.

I know how distressing this must be to folks considering online purchase, but I'd urge everyone not to let this single occurrence cause undue worry about online sources.

Speaking for ourselves, all our packaging is done under camera, and the tapes are retained. In a similar situation, all we'd need to do is provide our videotapes of the order being packaged, and it would be worked out with Fedex. We do this for insurance purposes, and I'd imagine JA must likely do something similar.

 

[FireMonkey]

Date: 8/10/2009 12:40:23 PM
Author: Moh 10
FedEx has a paper waybill that gets placed into a clear plastic sleeve that is glued to the box.


You could just remove the waybill from one box and place it into the plastic sleeve of a new box.

One reason the printed peel-n-stick labels are more secure.

I''m anxiously awaiting an update from QueenMum about the ring. What a mess!! *sends good thoughts*

 

[Moh 10]

IIRC all my FedEx packages had the loose paper waybills in a plastic sleeve.

Perhaps they also DO use waybills with adhesive backing, I don''t know - but yes that would appear to add another layer of safety.

 

[Lorelei]

Date: 8/10/2009 12:40:56 PM
Author: QueenMum

Date: 8/10/2009 12:31:42 PM
Author: Lorelei
Stephan I am so sorry about all this.....Especially after what you have been through recently, it will be ok though.

I hope it will be ok, but I don't dare to believe it before there is a solution.

It really hurts to see how people are bad nowadays.
It was a lot of money for me, I'm not a rich guy.

Stephan the package is insured and I KNOW it will get sorted out! Even if you don't get the ring, you will get the money back. It will be made right. As Allison says the vendors have procedures in place, it will all be sorted out.

 

[Diva0413]

Oh boy... This is just terrible. I really hope this gets resolved fast.

 

[setell]

OMG…..I am so sorry you had to go through this! I may be paranoid or the only one doing this but isn’t it a good idea to open up the box on video? I did that when I got my JA and GoG order. It’s a good idea as a) you can record your excited look when you open it up and b) a record of what’s in the box as you open it so that in case of a situation like this you’ve got your grounds covered. I mean what can FedEx argue or say if it’s recorded on both the packaging and opening part that a expensive ring is missing! I’ve seen it happened (well read) of people’s online stationary orders being stolen so jewellery wouldn’t be that much harder!

 

[Moh 10]

Date: 8/10/2009 12:49:36 PM
Author: Allison D.

Date: 8/10/2009 12:44:33 PM

Author: KittyBling

I'm totally shocked and really really sorry to hear this has happened to you. I just can't believe it. I'm already paranoid about buying online and this has put me right off. I really hope this can be resolved soon. Please keep us updated.

I know how distressing this must be to folks considering online purchase, but I'd urge everyone not to let this single occurrence cause undue worry about online sources.


Speaking for ourselves, all our packaging is done under camera, and the tapes are retained. In a similar situation, all we'd need to do is provide our videotapes of the order being packaged, and it would be worked out with Fedex. We do this for insurance purposes, and I'd imagine JA must likely do something similar.

Allison, likewise, does the idea of the customer videotaping him/herself opening the package make sense?

 

[amyjokerette]

Date: 8/10/2009 12:55:27 PM
Author: setell
OMG…..I am so sorry you had to go through this! I may be paranoid or the only one doing this but isn’t it a good idea to open up the box on video? I did that when I got my JA and GoG order. It’s a good idea as a) you can record your excited look when you open it up and b) a record of what’s in the box as you open it so that in case of a situation like this you’ve got your grounds covered. I mean what can FedEx argue or say if it’s recorded on both the packaging and opening part that a expensive ring is missing! I’ve seen it happened (well read) of people’s online stationary orders being stolen so jewellery wouldn’t be that much harder!

That is a good idea. I will remember that from now on!!


Stephan, I am SO terribly sorry this is happening to you... We will all be thinking about you, and please let us know if you find out anything else. I''m in shock

 

[KittyBling]

Date: 8/10/2009 12:57:08 PM
Author: Moh 10

Date: 8/10/2009 12:49:36 PM
Author: Allison D.

Date: 8/10/2009 12:44:33 PM

Author: KittyBling

I''m totally shocked and really really sorry to hear this has happened to you. I just can''t believe it. I''m already paranoid about buying online and this has put me right off. I really hope this can be resolved soon. Please keep us updated.

I know how distressing this must be to folks considering online purchase, but I''d urge everyone not to let this single occurrence cause undue worry about online sources.


Speaking for ourselves, all our packaging is done under camera, and the tapes are retained. In a similar situation, all we''d need to do is provide our videotapes of the order being packaged, and it would be worked out with Fedex. We do this for insurance purposes, and I''d imagine JA must likely do something similar.

Likewise, does the idea of the customer videotaping him/herself opening the package make sense?

I would open the package infront of the staff at the holding station... just to be on the safe side. Stephan once again I''m sorry this happened to you

 

[Moh 10]

Actually if the waybill is inserted into a plastic sleeve an unethical customer could do the same box switchero, so the videotape of them opening the new fake box could be argued to prove nothing.

I think the customer videotaping would only have value if the waybill was glued to the box itself.
Even they I'd start the video zoomed in close to every side of the box and the label, then zoom out without stopping the camera to open the box.

 

[setell]

hmm good point Moh. I guess in my case it''s more "authentic" as my box would have to go through the border so there are quite a few stickers on the box which would make it harder to fake if it was just a bad client trying to scheme a free ring/product.

 

[Judah Gutwein]

Stephan,

I'm so very sorry for your angst.

Speaking as a vendor (and as mentioned earlier by Allison), we all have a framework in place (including comprehensive insurance for packages in transit) to protect ourselves and our customers in these rare instances, where bad people do really bad things. While videoing the packages (etc.) surely adds additional layers of protection, the reality is that it is never a picnic sorting these things out.

Within this context, don't beat yourself up for not doing more 'due dilligence' to protect yourself from what happened when you opened the box (video taping the box signing etc..), it is surely not your fault. Nobody is at fault here. It is very tough to absolutely protect oneself from a situation like this. Indeed that is what insurance is for.

I think you should rest assured that the biggest thing you have going for you in this situation, is that you are dealing with a reputable company (JA), who will undoubtedly work overtime to make things right for you.

Of course, the diamond you invested so much effort into, seems to have been lost. However, I always think that diamonds have destiny and perhaps this one just wasn't meant to be 'the one' for you...

I'm positive that JA will sort it out for you and help you secure a new diamond as worthy as the last one.

All the best to you.

 

[Lorelei]

Date: 8/10/2009 1:17:02 PM
Author: Judah Gutwein
Stephan,

I''m so very sorry for your angst.

Speaking as a vendor (and as mentioned earlier by Allison), we all have a framework in place (including comprehensive insurance for packages in transit) to protect ourselves and our customers in these rare instances, where bad people do really bad things. While videoing the packages (etc.) surely adds additional layers of protection, the reality is that it is never a picnic sorting these things out.

Within this context, don''t beat yourself up for not doing more ''due dilligence'' to protect yourself from what happened when you opened the box (video taping the box signing etc..), it is surely not your fault. Nobody is at fault here. It is very tough to absolutely protect oneself from a situation like this. Indeed that is what insurance is for.

I think you should rest assured that the biggest thing you have going for you in this situation, is that you are dealing with a reputable company (JA), who will undoubtedly work overtime to make things right for you.

Of course, the diamond you invested so much effort into, seems to have been lost. However, I always think that diamonds have destiny and perhaps this one just wasn''t meant to be ''the one'' for you...

I''m positive that JA will sort it out for you and help you secure a new diamond for you as worthy as the last one.

All the best to you.

Ditto, great post Judah!

And Stephan, you have a whole army of us ready willing and able to help you find a replacement even down to your preferred LGF length!

 

[YoungPapa]

Folks,

Stephan is in no danger of losing his funds. The package was fully insured and Stephan has provided us with the information and evidence necessary to process a claim. These types of losses are extremely rare. I don''t think it would be an exaggeration to say that 99.9% of our packages arrive safely. While our goal is to try and locate the ring that Stephan purchased, if that cannot be done in a relatively short amount of time we will begin the process of selecting another diamond and/or processing a refund.

As Alison suggested, we take many precautions to ensure that a) these types of losses are minimalized and b) when they do occur, we have the evidence necessary to expedite an insurance claim. I have no doubt this will be resolved at no financial harm to QueenMum.

 

[Lorelei]

Date: 8/10/2009 1:23:16 PM
Author: James Allen Schultz
Folks,

Stephan is in no danger of losing his funds. The package was fully insured and Stephan has provided us with the information and evidence necessary to process a claim. These types of losses are extremely rare. I don''t think it would be an exaggeration to say that 99.9% of our packages arrive safely. While our goal is to try and locate the ring that Stephan purchased, if that cannot be done in a relatively short amount of time we will begin the process of selecting another diamond and/or processing a refund.

As Alison suggested, we take many precautions to ensure that a) these types of losses are minimalized and b) when they do occur, we have the evidence necessary to expedite an insurance claim. I have no doubt this will be resolved at no financial harm to QueenMum.

Thanks so much for that Jim!

 

[Moh 10]

Thanks JA.

It sure pays to deal with good vendors!

 

[Amethyste]

Date: 8/10/2009 1:23:16 PM
Author: James Allen Schultz
Folks,

Stephan is in no danger of losing his funds. The package was fully insured and Stephan has provided us with the information and evidence necessary to process a claim. These types of losses are extremely rare. I don''t think it would be an exaggeration to say that 99.9% of our packages arrive safely. While our goal is to try and locate the ring that Stephan purchased, if that cannot be done in a relatively short amount of time we will begin the process of selecting another diamond and/or processing a refund.

As Alison suggested, we take many precautions to ensure that a) these types of losses are minimalized and b) when they do occur, we have the evidence necessary to expedite an insurance claim. I have no doubt this will be resolved at no financial harm to QueenMum.

Great post to read! I am sure that all will be taken care of for QueenMum. It''s so nice and soothing to read these type of posts...

 

[Stephan]

Lorelei my friend, Moh, Judah, thank you so much for your support!
Judah, your post is great, it made me feel better.

Date: 8/10/2009 1:17:02 PM
Author: Judah Gutwein
Of course, the diamond you invested so much effort into, seems to have been lost. However, I always think that diamonds have destiny and perhaps this one just wasn''t meant to be ''the one'' for you...

Judah, you are probably right, this is a very wise way to think, almost Buddhist.

 

[Stephan]

Date: 8/10/2009 1:23:16 PM
Author: James Allen Schultz
Folks,

Stephan is in no danger of losing his funds. The package was fully insured and Stephan has provided us with the information and evidence necessary to process a claim.

Jim,

It''s a pleasure to read your post.
I don''t know which of the pictures I''ve sent to you made it evident, but I feel much better by reading you.
If you need more pictures, just send me an e-mail with what you need.

Thank you Jim!

 

[SalanG]

Date: 8/10/2009 1:23:16 PM
Author: James Allen Schultz
Folks,


Stephan is in no danger of losing his funds. The package was fully insured and Stephan has provided us with the information and evidence necessary to process a claim. These types of losses are extremely rare. I don''t think it would be an exaggeration to say that 99.9% of our packages arrive safely. While our goal is to try and locate the ring that Stephan purchased, if that cannot be done in a relatively short amount of time we will begin the process of selecting another diamond and/or processing a refund.


As Alison suggested, we take many precautions to ensure that a) these types of losses are minimalized and b) when they do occur, we have the evidence necessary to expedite an insurance claim. I have no doubt this will be resolved at no financial harm to QueenMum.

...and this is why I will most likely be purchasing from JA