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Experience with High Performance Diamonds

asiaexpat

Rough_Rock
Joined
Feb 20, 2020
Messages
2
For those interested in super-cut diamonds, I want to share an incredible experience I recently had with High Performance Diamonds. My base requirements were fairly straight forward: diamond solitaire engagement ring, Vatche U-113 in platinum, super-cut caliber diamond over 1 ct with D-G color, VS2 or better clarity. The challenge: I'm an expat abroad and wanted to make this purchase of a lifetime on a sudden two-week trip back home to the USA ... with only one week lead time before the trip.

I sent emails out to High Performance Diamonds as well as some of their competitors. I was pleased to get a response almost immediately from Layla Rezvan at HPD. She advised that of the three diamonds I was looking at, one was in the USA, one in transit from Belgium, and the third nearing completion in Belgium. Also, she shared that the normal lead time for the Vatche U-113 was three weeks (their New York Classic was six weeks). However, she put the one local diamond on hold and promised to look at getting the Vatche U-113 completed in time. I responded with questions about the posted AGS specifications, along with the possibility of looking at the ASET image. Layla was traveling at that moment and the owner, Wink Jones, immediately answered my questions and promised to take and post the ASET image in under 24 hours. Wow, what a response and commitment to someone who had not even placed an order yet, and was making inquiries from half way around the world.

HPD assured me that my timeline could be met. They sent the diamond off to Vatche while I struggled with getting a wire transfer done from my USA bank while abroad (this is much harder than it sounds). The diamond was delivered FedEx with five days to spare before my return flight to Asia. The packaging was incredible. HPD provided a jeweler's loupe, ASET viewer, cleaner, and more all carefully packaged.

The happy ending: I presented the ring to my (now) fiancée on Valentine's Day. In tears, her answer to my question was "yes". I will be forever grateful to the staff at High Performance Diamonds for making this happen. Oh, their competition has not yet responded to my initial emails.
 

sledge

Ideal_Rock
Premium
Joined
Apr 23, 2018
Messages
4,441
Congratulations on your engagement, and selection of a beautiful stone!! Please post some eye candy when you get a few spare minutes.

Also, big kudos to @Wink and @Winks_Elf and the rest of the HPD and Vatche team for making another dream come true. Great job!
 

kgizo

Brilliant_Rock
Premium
Joined
Dec 14, 2009
Messages
1,543
Congratulations!! Glad HPD got the ring done on your tight timeline so you could have the proposal you wanted.
 

PreRaphaelite

Brilliant_Rock
Joined
Feb 2, 2015
Messages
1,913
Congratulations and best wishes for a long and happy happily-ever-after!

Another HPD customer service success story. Makes me super eager to see photos!
 

daisygrl

Shiny_Rock
Joined
Dec 30, 2019
Messages
202
For those interested in super-cut diamonds, I want to share an incredible experience I recently had with High Performance Diamonds. My base requirements were fairly straight forward: diamond solitaire engagement ring, Vatche U-113 in platinum, super-cut caliber diamond over 1 ct with D-G color, VS2 or better clarity. The challenge: I'm an expat abroad and wanted to make this purchase of a lifetime on a sudden two-week trip back home to the USA ... with only one week lead time before the trip.

I sent emails out to High Performance Diamonds as well as some of their competitors. I was pleased to get a response almost immediately from Layla Rezvan at HPD. She advised that of the three diamonds I was looking at, one was in the USA, one in transit from Belgium, and the third nearing completion in Belgium. Also, she shared that the normal lead time for the Vatche U-113 was three weeks (their New York Classic was six weeks). However, she put the one local diamond on hold and promised to look at getting the Vatche U-113 completed in time. I responded with questions about the posted AGS specifications, along with the possibility of looking at the ASET image. Layla was traveling at that moment and the owner, Wink Jones, immediately answered my questions and promised to take and post the ASET image in under 24 hours. Wow, what a response and commitment to someone who had not even placed an order yet, and was making inquiries from half way around the world.

HPD assured me that my timeline could be met. They sent the diamond off to Vatche while I struggled with getting a wire transfer done from my USA bank while abroad (this is much harder than it sounds). The diamond was delivered FedEx with five days to spare before my return flight to Asia. The packaging was incredible. HPD provided a jeweler's loupe, ASET viewer, cleaner, and more all carefully packaged.

The happy ending: I presented the ring to my (now) fiancée on Valentine's Day. In tears, her answer to my question was "yes". I will be forever grateful to the staff at High Performance Diamonds for making this happen. Oh, their competition has not yet responded to my initial emails.
Please, show us photos! I was thinking of getting the same setting but then opted out for a different one.
 

sledge

Ideal_Rock
Premium
Joined
Apr 23, 2018
Messages
4,441
Absolutely amazing....congratulations!!
 

natasha-cupcake

Brilliant_Rock
Premium
Joined
Nov 16, 2017
Messages
1,039
Congratulations on your engagement and your stunning ring! I, too, love the wonderful people at HPD and CBI. They have an amazing product, offer superb customer service and are lovely people as well. They just keep spreading sparkle--one gorgeous, perfectly cut diamond at a time!
 
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