danandmare
Rough_Rock
- Joined
- Mar 21, 2007
- Messages
- 4
I want to warn everyone out there about STARCO JEWELLERS in the Sydney area. I bought a Diamond solitaire from there Rhodes store in June 06. We thought it was a 1.20 I si 1. We were also told it was DCLA certified but told it would cost an extra $120. We did not have the money at the time. We contacted the store mid February 07 to obtain the cert for insurance purposes and were told to ring the owner Jack. When contacted by my partner he requested that she text him her name and number as he would have to get back to her. Having heard nothing she rang him back and was then accused of swapping the stone and why should he have to do a cert so far after the purchase. he was very rude to her and after hanging up I rang to get an idea of the situation. He found our purchase records and stated that the stone was not certified by DCLA contrary to our dealings with the manager of Rhodes. We then contacted DCLA as we were worried about how Jack was handling this. They informed us that we needed to give jack the opportunity to certify the stone. DCLA also informed us by sight and still set in the ring that this stone was not what was stated in the valuation provided by STARCO. We proceeded to go to the Burwood STARCO store to provide Jack with the ring to get certified. Immediately on entery to the store and speaking with Jack he accused us of swapping the stone then offered us our money back, which we refused. We stated that we wanted what was on the valuation certificate. He called his father in and they both began to converse between themselves in a foreign language. They continued to measure the stone and accuse us of swapping the stone. we assured them it wasnt. They again offered our money back. We got quite angry by this time. They brought a big muscly guy to stand behind me to watch me and try and intimidate us. He said he would send it in for certification and would take a week and continued to say he would refund but would do what was best for both parties. A week went by and DCLA never received the stone. After more rude phone calls from jack we refused to speak to him any longer and DCLA became mediators. Jack was then given a deadline of a week to produce the stone to be certified or produce what was stated on the valuation.This dedaline was yet again passed without action. We still refused to take anything less then what we were supposed to have bought. He then produced a stone of 1.11 I si 1. We also refused to take this. We then contacted the media and fairtrading to help us get action. This was a frustrating process but finally we were contacted by Channel 7''s today tonight. We gave him the details of our fight. In the mean time Jack offered a second stone of 1.01 G si 1. We again refused at which time Jack said we either take it or lump it. We advised DCLA that this was not good enough. They instructed Jack to produce the old stone and setting so that they eveidence so that we could take the issue further. He finally produced these items but instructed DCLA that he was sending the supplier to pick up the first replacement stone. At this time he was advised that the stone would not be released until we had viewed the stone and agreed to take it, which we had no intention of doing. Channel 7 Then contacted us to say they were going take the story on. We went to DCLA to have the interview. At which time we saw the smaller stone. All the while jack was saying he was going to call the media and atke us to court if we didnt accept this stone. After the interview Channel 7 contacted Jack to say theyt had a story to go. He told them he was trying to find the stone we were owed and that he could not find it in Australia. We were informed of this and within 1 phone call and about 3 min we found 2 stones from a dealer. Channel 7 and DCLA informed him of this and by late afternoon a stone magically appeared from him a 1.20 I vs2.
This was a 5 week ordeal which caused a huge amount of stress an anguish for both of us. This ring means so much to us as it was paid for by my patners inheritance from her dead father. This company has no morals and is not to be trusted. Anyone out there that is considering a purchase of any jewellery do not go here. If you have purchased from this store.Take your diamond and your certification to DCLA to have it checked. If it is other jewellery take it to another jeweller to have it certified. Please spread the word to all that STARCO MUST BE STOPPED FROM CHEATING THE PUBLIC. WE DONT WANT OTHERS TO HAVE TO GO THROUGH THIS. IF YOU FIND YOU HAVE PROBLEMS WE HAVE CONTACT NUMBERS FOR THE MEDIA AND GOVT DEPT''S. FEEL FREE TO EMAIL ME WITH QUESTIO
This was a 5 week ordeal which caused a huge amount of stress an anguish for both of us. This ring means so much to us as it was paid for by my patners inheritance from her dead father. This company has no morals and is not to be trusted. Anyone out there that is considering a purchase of any jewellery do not go here. If you have purchased from this store.Take your diamond and your certification to DCLA to have it checked. If it is other jewellery take it to another jeweller to have it certified. Please spread the word to all that STARCO MUST BE STOPPED FROM CHEATING THE PUBLIC. WE DONT WANT OTHERS TO HAVE TO GO THROUGH THIS. IF YOU FIND YOU HAVE PROBLEMS WE HAVE CONTACT NUMBERS FOR THE MEDIA AND GOVT DEPT''S. FEEL FREE TO EMAIL ME WITH QUESTIO
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