by jaxteach77 » Apr 6, 2007 I''ve been lurking on PS for a while researching the diamond for my engagement ring. After much research, we purchased our stone from an online retailer last week. We made the decision to set the stone locally so we would have a B&M to have the setting maintained (sizing, rhodium, repair, etc.). After we received the stone, we took it to our appraiser. The diamond is a GIA certified princess cut .79ct VS2 F. Everything matched up at the appraiser and the appraiser valued the stone at $5500 (which I understand is inflated). Approximately 2 hours after having the stone appraised, we took it to... Jared to have it set. While there, we viewed the stone along with the sales associate. The sales associate was still trying to sell one of their diamonds to us, asking if we had a return policy and actually pulling stones out. She indicated when viewing the stone that she saw "something." We did not and sort of blew her off since she was trying to sell us one of their IGI stones. The sales associate did not make any note of whatever she "saw" on the work order for having the stone set. We picked up our ring a while later and it seemed that everything was okay. We made a fatal error in not looking at the stone prior to leaving the store. When I took the completed ring to our appraiser the next afternoon, she informed me that the stone had been chipped right between the prongs and the stone was loose in the setting. I did not wear the ring to work that day (I''m a teacher and didn''t feel comfortable wearing it yet) so I''m not sure how the setting would have become loose unless we didn''t notice it earlier. Regardless, the appraiser told us that the clarity would be decreased from VS2 to I2 due to the chip. The appraised value is now $2500. I really don''t know if that is accurate. We contacted the manager at the Jared store. He could not locate the chip until I showed it to him. The "legal department" told him to offer us a new stone of the same clarity, color and size. We explained that was not an option as we had selected the stone for the cut. He argued with me that the stone was not that great (maybe it''s not) and that every stone with those specs (VS2, F color, very good polish & symmetry)is the same. We left the store having this option available. I went back this morning to have the setting tightened because I forgot to last night. We have the original work order (customer copy) showing no chips or damage. However, the manager started the morning off by showing me his "original" work order now indicating a chip. He was not happy when I produced my original. Even though he is offering to replace my stone, he denies the chip was caused during the setting. He did not want to tighten my setting unless I signed a general release form. I don''t feel comfortable in this situation because he is not willing to allow us to have the replacement stone appraised before we agree and if we agree to take a replacement stone, we will have to sign a general release and they will be "through with us." I appreciate all the information provided on PS. We made the mistake of thinking we could have it set locally to have some sort of maintenance security. I am extremely upset and don''t want my emotions to play to big of a roll in this decision. Should we agree to replace our chipped stone and release the store from all legal recourse without having the replacement appraised? Thank you for any advice or suggestions!