I’m wondering if anyone has had this problem with Costco. I bought a membership specifically to buy items online. The closest store is several hundred miles away. I recently purchased a diamond necklace, .3 TCW priced at $499. I carefully read their return policy before ordering and felt confident in their return policy, as they seem to strive for 100% customer satisfaction, even specifying that they pay return shipping. Apparently there is a bit more involved process to return jewelry with a higher carat weight but this does not fall into that category.
Unfortunately I need to return the necklace (less than one week after I received it) and they refuse to accept my return by mail. They say it must be returned to a warehouse store. I went round and round with customer service who tried to get permission from two different higher ups to no avail. I told her the website clearly states you can return Costco.com orders and the will arrange for a UPS pickup.
I spent over 2-1/2 hours on the phone trying to get this resolved. I’m at a loss at this point, as it has taken a ridiculous amount of time for an item that does not have a huge price tag.
Does anyone have any advice?
Unfortunately I need to return the necklace (less than one week after I received it) and they refuse to accept my return by mail. They say it must be returned to a warehouse store. I went round and round with customer service who tried to get permission from two different higher ups to no avail. I told her the website clearly states you can return Costco.com orders and the will arrange for a UPS pickup.
I spent over 2-1/2 hours on the phone trying to get this resolved. I’m at a loss at this point, as it has taken a ridiculous amount of time for an item that does not have a huge price tag.
Does anyone have any advice?