Maybe I will take some heat from the jewelers here, but words cannot describe how upset I am right now.
Our local jeweler promised us my setting would be ready in 10 days, that would have been about 13 days ago... then he said it would be in later that week instead, ok still over 7 days ago.
I chose the setting but I let my boyfriend handle speaking with the jeweler because I wanted some element of surprise. Last weekend I thought I was going to get the ring only to find out the jeweler still did not get the setting in. He has been horrible about getting back to us and returning our calls in a timely manner, and seems to be extremely laid back. This weekend I thought I was absolutely getting the ring and didn't want to ask my boyfriend too many questions because I still wanted some element of surprise (as small as that "element" may be). I knew that the setting came in on Friday so I thought for sure I was getting the ring sometime saturday or sunday, assuming my boyfriend would be able to pick up the ring on saturday. Sadly my boyfriend had to tell me last night that the Jeweler did not have the stone set in time.
Originally he had promised us that he would set the stone as soon as the setting came in. I don't know if this jeweler is just clueless or what but he has completely destroyed our engagement. I was in tears last night when I found out that he got the setting in friday but didn't set it. I could not believe it.... I have such a strong work ethic, I could not understand after being over a week late with the setting that he would once again put us through another weekend of hell.
Do people not realize how emotional an engagement is and how important meeting expectations are? I can understand if the manufacturer failed to deliver on their promise and that to some extent is not the jewelers fault, but there is no excuse in my book for him not getting this ring set this weekend. If I was the jeweler I don't care if I had to be in the store until midnight on Friday, I would have gotten that ring set for my customer for that weekend.
Maybe some jewelers will read this and think I am a shrew, but maybe some of you might think and reassess how you set expectations with your clients.
Words cannot describe my sadness and disgust right now. I am very inclined to go in and give the jeweler a piece of my mind. Over promising and under-delivering is bad enough, but then to get the setting in and not make the time to get it set is outrageous in my opinion. I am so sad that this is how our engagment turned out. To make matters worse he knew we were going on vacation at a certain time and told us it would be ready before then, but thankfully we pushed our trip back. At this point we are just going to make it...we are going to be cutting it very close here with the dates and this leaves us scrambling to get it appraised and insured. God forbid anything is wrong with it when I actually receive it.
Our local jeweler promised us my setting would be ready in 10 days, that would have been about 13 days ago... then he said it would be in later that week instead, ok still over 7 days ago.
I chose the setting but I let my boyfriend handle speaking with the jeweler because I wanted some element of surprise. Last weekend I thought I was going to get the ring only to find out the jeweler still did not get the setting in. He has been horrible about getting back to us and returning our calls in a timely manner, and seems to be extremely laid back. This weekend I thought I was absolutely getting the ring and didn't want to ask my boyfriend too many questions because I still wanted some element of surprise (as small as that "element" may be). I knew that the setting came in on Friday so I thought for sure I was getting the ring sometime saturday or sunday, assuming my boyfriend would be able to pick up the ring on saturday. Sadly my boyfriend had to tell me last night that the Jeweler did not have the stone set in time.
Originally he had promised us that he would set the stone as soon as the setting came in. I don't know if this jeweler is just clueless or what but he has completely destroyed our engagement. I was in tears last night when I found out that he got the setting in friday but didn't set it. I could not believe it.... I have such a strong work ethic, I could not understand after being over a week late with the setting that he would once again put us through another weekend of hell.
Do people not realize how emotional an engagement is and how important meeting expectations are? I can understand if the manufacturer failed to deliver on their promise and that to some extent is not the jewelers fault, but there is no excuse in my book for him not getting this ring set this weekend. If I was the jeweler I don't care if I had to be in the store until midnight on Friday, I would have gotten that ring set for my customer for that weekend.
Maybe some jewelers will read this and think I am a shrew, but maybe some of you might think and reassess how you set expectations with your clients.
Words cannot describe my sadness and disgust right now. I am very inclined to go in and give the jeweler a piece of my mind. Over promising and under-delivering is bad enough, but then to get the setting in and not make the time to get it set is outrageous in my opinion. I am so sad that this is how our engagment turned out. To make matters worse he knew we were going on vacation at a certain time and told us it would be ready before then, but thankfully we pushed our trip back. At this point we are just going to make it...we are going to be cutting it very close here with the dates and this leaves us scrambling to get it appraised and insured. God forbid anything is wrong with it when I actually receive it.