So I paid for a D VS1 carat diamond for $15,550 SGD. Everything was fine, they charged my cards with no issue.
Till about 24 hours later they sent me an email saying they're unable to take up my order. Instead of refunding me they're asking me, as a customer to do a manual chargeback.
After calling my bank do I realized that this chargeback takes 60 days and I have to pay extra interests while it is pending investigation.
Seriously why is James Allen. Causing me, a consumer unnecessary stress? I paid for a diamond with my own money. Expecting to receive what I paid for.
Here they are turning my life upside down. Giving me unnecessary stress making me having to head down to lodge a police report and head to the bank so that I'm able to get a merchant dispute.
This should be marked as a fraud by James Allen.
I've contacted their customer service and none of them are able to help me
So much unnecessary stressed caused by James Allen while it takes 60 days up to even 120 days for me to even be able to get my money back. I'm located in Singapore so the laws here may be different from america. I've already cried over it and now I'm going to live in agony until the money has been refunded while having to fork out more money just to wait for my money to be returned.
Till about 24 hours later they sent me an email saying they're unable to take up my order. Instead of refunding me they're asking me, as a customer to do a manual chargeback.
After calling my bank do I realized that this chargeback takes 60 days and I have to pay extra interests while it is pending investigation.
Seriously why is James Allen. Causing me, a consumer unnecessary stress? I paid for a diamond with my own money. Expecting to receive what I paid for.
Here they are turning my life upside down. Giving me unnecessary stress making me having to head down to lodge a police report and head to the bank so that I'm able to get a merchant dispute.
This should be marked as a fraud by James Allen.
I've contacted their customer service and none of them are able to help me
So much unnecessary stressed caused by James Allen while it takes 60 days up to even 120 days for me to even be able to get my money back. I'm located in Singapore so the laws here may be different from america. I've already cried over it and now I'm going to live in agony until the money has been refunded while having to fork out more money just to wait for my money to be returned.
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