I know this has been a topic on this site before but it continues to be an issue with Blue Nile. After looking through a selection of diamonds with one of their consultants I selected a nice 1 carat, ideal, I, sl2 for about 3500 dollars to go with the setting. The consultant said everything was good and the ring will be ready in about 3 weeks.
The next day I was told that the diamond was sold to someone else and I would have to purchase a different diamond all of which are now 1000 more. I asked politely if I could talk to a manager about the issue. The manager then claimed that the diamond was actually priced wrong. So they could honor the price but would gladly sell me a comparable one for roughly a grand more.. I am not a diamond expert and did not jump on an obviously mismarked price. I was working with one of their consultants that recommended it to me. I understand mistakes will be made but BN is unwilling to compromise at all when it was obviously it's fault! I am not an expert businessman but if they made the mistake and are going to still make money on the setting couldn't they eat the profits on the diamond to keep a customer happy? Not honoring the price is just poor business and seem petty for a company as large as BN. Poor brand management!
The next day I was told that the diamond was sold to someone else and I would have to purchase a different diamond all of which are now 1000 more. I asked politely if I could talk to a manager about the issue. The manager then claimed that the diamond was actually priced wrong. So they could honor the price but would gladly sell me a comparable one for roughly a grand more.. I am not a diamond expert and did not jump on an obviously mismarked price. I was working with one of their consultants that recommended it to me. I understand mistakes will be made but BN is unwilling to compromise at all when it was obviously it's fault! I am not an expert businessman but if they made the mistake and are going to still make money on the setting couldn't they eat the profits on the diamond to keep a customer happy? Not honoring the price is just poor business and seem petty for a company as large as BN. Poor brand management!