thebestromano
Rough_Rock
- Joined
- Jun 15, 2015
- Messages
- 35
So I had put a refundable deposit down for a verragio setting and stone. It was around $1300. The jeweler at Benari's told me it was 100% refundable and there was a sale happening on June 20th for it and I'd be able to get the sale price if I put the money up on that day. I called to get the sale price I liked it, I asked if I change my mind can I get a full refund, He said yes.
So i put a total of 5k on my credit card. I told him I need to talk to him before we go any further about customization of the ring for sizing and maybe a different stone. He said no problem we'll talk on Tuesday.
Today I call first thing and told him I'd like to cancel the order completely, he tried to save the sale I kindly told him he was wonderful but I'm going a different direction and I appreciate his time. He said I would receive a full refund within 2 days off my credit card. He calls me right before the store closes and leaves me a voicemail to call him back. I call him and he says Veraggio already made the ring and now I own it. I go, wait I have no ring, I never authorized that, you never said you placed the order, and you just told me I'd get a full refund. He says they custom make it so I now own it. I asked to speak to a manager, he dodged and said he call me tomorrow. I have already called my credit card company and have placed a dispute.
I'm really worried because they'd try to charge me 3.3k for just the setting that I no longer want, don't have and never asked them to make it because I was going to customize some things if I was going to get it.
So i put a total of 5k on my credit card. I told him I need to talk to him before we go any further about customization of the ring for sizing and maybe a different stone. He said no problem we'll talk on Tuesday.
Today I call first thing and told him I'd like to cancel the order completely, he tried to save the sale I kindly told him he was wonderful but I'm going a different direction and I appreciate his time. He said I would receive a full refund within 2 days off my credit card. He calls me right before the store closes and leaves me a voicemail to call him back. I call him and he says Veraggio already made the ring and now I own it. I go, wait I have no ring, I never authorized that, you never said you placed the order, and you just told me I'd get a full refund. He says they custom make it so I now own it. I asked to speak to a manager, he dodged and said he call me tomorrow. I have already called my credit card company and have placed a dispute.
I'm really worried because they'd try to charge me 3.3k for just the setting that I no longer want, don't have and never asked them to make it because I was going to customize some things if I was going to get it.