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Bad Experience - Platinumsmith.com.au (Phillip Schmidt) Melb Australia

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Dear all,

I am sorry that such an incident has happened. you can make a claim with the Jewellers Association of Australia if Phillip is a member, or with the small claims tribunal if he is not. At this time you probably need to all start behaving professionally. (and pop those angina pills).

Robert I have no desire to dine at Phillips or anyone elses expense. I would prefer not to work with you because this has become such a heated issue now. Also if you were fussy before, then I expect the next ring will need to undergo 10X examination, and that is what we call exhibition standard and can take 3 times longer, so you will then perhaps we will be ripping you off?

The best solution would be for you all to take an anger management course, shake hands, and let Phillip fix the ring. Then if you all like a bit of buubly - open a bottle to celebrate your engagement and save the marred experiance and turn it into a happy ending.
 
Garry,

Im far from fussy, alls I wanted was a normal standard ring which is eye clean, is that to much to ask for "I dont think it is".

You cant fix a ring that is showing signs of discoloration he had the complete Shank Cast which was meant to be hand made and now becauce of the cast it has caused POROSITY in the metal, who he used to CAST the ring I dont know and what alloys or metals where used I have no clue, Im am sure it wasnt a very good casting place for this to occur.

The ring Can Not be fixed as its in the metal and a new ring needs to be made every jeweller that has seen the ring has told me that. As to the course of action I will be taking I cant discuss that but thank you for your input.

Look at all the lies that he has posted on his website and his previous post on pricescope the way he speaks to people and treats people when they have a concern and question him.

I dont think anyone here would like a ring that is showing POROSITY in the metal which can happen due to casting and has happened to myself and the discoloration can be seen from 3 feet away and no need for a 10x loupe as its that bad and thats phillips work for you.

And not to forget I paid for the ring to be hand made and not cast.
 
orbaya: The reason I went ahead with it is becauce I really thought he would do a good job, which wasnt the case. Now I hvae shown the ring to 2 Jewellers here in Melbourne and they all said when they looked at it that the worked was rushed and is not right to have so many deep scratch marks.


If a jeweler was as unprofessional as you say....putting down other jewelers, etc then I wouldn''t have given him my money and diamond. I wouldn''t care if I thought he''d do a good job; I refuse to support someone like that. You said "I knew something would go wrong..." so that means you had a bad feeling from the very first meeting, so again I don''t understand why you went with him.

You saying that you knew something would go wrong and then saying you thought he''d do a good job doesn''t make any sense to me.

I don''t know how this kind of thing works in Australia, but if you "persue this", my guess is that you won''t get very far. You are being offered a fair deal from this jeweler but you''re refusing it. I''m sure you''ll be told that you''ll need to do that. Is your stone insured and does he have insurance so that his shop would be liable if he damaged the stone? If either is yes, just have him remove the stone and be done with this. If he breaks your stone, yes it would be awful but you wouldn''t be out the cost of the diamond so you could replace it.
 
I hope not, but you may have just screwed yourself here. You said he offered the entire cost of the ring minus $100 for the removal of the stone if the ring was "untouched". However....

He had the complete Shank Cast which has caused POROSITY in the metal which you can see in previous pictures which causes discoloring to occur and no amount of polish will remove this as its deep within the Metal as the jeweler tried to polish it out.
If you're going to take legal action, you may want to stop talking publicly about this now.
 
I've been on this forum for a few months just reading posts related to platinum as my wife wanted to upgrade her white gold rings to platinum and Im sorry to hear your story but not surprised.

I visited Phillip at his workshop a few months ago and I didnt like his attitude as when ever I asked a question he would roll back his eyes, and Im not surprised to find this post regarding phillip.

I would only recommend 2 people in Melbourne that will do great work.

Preciousmetals www.preciousmetals.com.au

Grounds Jewellers www.grounds.auz.com

I went to both stores and they where so nice and helpful, at the end I got Grounds Jewellers www.grounds.auz.com to replace my wife's rings with hand made platinum rings and they did a fantastic job.

Look at people that have been in the industry for awhile cmelb and you should be safe, stay away from small workshops.
 

orbaya: The ring is NOT INSURED. I don''t think you have read the complete post, I have said I''m not taking back the ring due to the reasons I wrote before in this post.


As to what action I will be taking I haven''t screwed up by taking it to other jewelers and getting there opinion and advice a etc which I cant mention here due to the actions I will be taking against platinumsmiths.com.au workmanship.


I have heard that Grounds Jewellers www.grounds.auz.com do great work with Platinum and they have been working with platinum for a very long time.

 

Cmelb,


I’m confused about what you want. You’ve refused the offer to buy back the ring and have possibly now voided your entitlement to it by having others work on it despite being clearly told that that the ring must be ‘untouched’ was one of the requirements for that offer. You’re obviously unwilling to have him repair or replace the ring and he probably wouldn’t be willing to work with you anyway. Is the problem the $100 or are you holding out for an apology for calling you a bad name? What am I missing? Is this whole thread just an attempt to manipulate Pricescope and the search engines by loading your comments as many times as possible with his name and URL or are you actually hoping for some sort of resolution?


Neil Beaty
GG(GIA) ISA NAJA
Professional Appraisals in Denver
 

orbaya: The ring is NOT INSURED. I don''t think you have read the complete post, I have said I''m not taking back the ring due to the reasons I wrote before in this post.

Yes, I have read the complete post, but I asked about the DIAMOND being insured. If you decide to not take the ring back, that is your choice. I just hope that this decision doesn''t end up hurting the end result of this for you. That is what I would personally be nervous about, and end up losing the entire cost of the ring...unless that doesn''t matter to you.

As to what action I will be taking I haven''t screwed up by taking it to other jewelers and getting there opinion and advice a etc which I cant mention here due to the actions I will be taking against platinumsmiths.com.au workmanship.

I didn''t say you are screwed because you brought the ring to other jewelers. Haven''t you already mentioned the other jewelers opinions about the setting several times here? You said a jeweler tried to buff out the discoloration. This means the ring has been "touched"...ie worked on and attempted to modify/change/remove some of the things you have issue with. Was it Platinumsmith who tried to polish the ring or another jeweler?

Anyway, it will be interesting to see what happens with this. Good luck.

 
Thanks, Denverappraiser...I think you''ve raised some very good questions.

It seems pretty clear to me that cmelb is not interested in resolution, but in hurting the jeweler in question.

Perhaps I''m off base here, but I''m getting uncomfortable with this thread...maybe for the reasons suggested by Neil, or maybe because the attacks continue on a site where the jeweler in question can''t defend himself.

Just my thoughts...


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You would need to be a fool to take back the ring mounted with the diamond for him to remove himself after he has lied and abused me and lost my diamond. The Diamond is NOT INSURED, and I'm not willing to risk my Diamond to be damaged by him.


I WILL NOT BE RETURNING BACK THE RING WITH THE DIAMOND MOUNTED, ALSO THE RING HAS BEEN TOUCHED BY 4 JEWELERS NOW AND POLISHED TO SEE IF THE POROSITY IN THE METAL COULD BE REMOVED.


ALSO I can forget about a refund as he revoked the refund offer and I'm not going to let him remove my stone as he has clearly stated that he would only offer a refund if I return the ring untouched and now pay $100 for him to remove the stone.

A COMPLETE NEW RING HAS TO BE MADE DUE TO THE AMOUNT OF POROSITY OCCURRING IN THE RING. PLATINUMSMITH WILL NOT HAVE NOTHING TO DO WITH THE NEW RING.And to answer everyones question saying that I didnt want to come to a resolution, look at his website and emails that I sent trying to solve this, there was more that he said that he hasnt written on his website like he will not be offering a refund anymore and the conversion over the phone that we had the secound conversation when I called him. He had no intentions of offering a refund. I think you would need to deal with this person to get a understanding of what he is really like.

And to answer the question about me posting his URL website link, did you take into account that I have not once but a few times posted the URL to his website where he is accusing myself and another member of this forum for raising concerns regarding his work and also the emails that he has posted for everyone to view where I tried to come to a resolution with him. Now if I had something to hide and didnt want to come to a resolution I wouldnt have posted that direct link where he is attacking myself and another customer and for all you to view the emails I sent him regarding how we can solve this.


I will be seeing a few jewelers tomorrow to get another ring made the correct way.

 
i gotta agree i'm a little 'over' this thread...not because philip can't defend himself (if you read his site which is linked here multiple times, he goes off there plenty enough)...but because it's getting a little confusing as to what is going on and there is no clear path of moving fwd or resolution. i am confused as to whether or not cmelb had another jeweler touch/polish the ring, if the refund offer is still on the table, what the next course of action is here etc.

to be really honest, i kind of feel like this was a really bad personality match to begin with. you have philip who it seems can do good work on occasion because obviously he can't be giving everyone a crap job if he still has a business and some clients, who is excitable enough to call a client vulgar names and continue to denounce them (and jadeleaves) on another online medium...and you have cmelb who seems like a very agitated individual just in general and probably a bit of a fussy client as garry noted (which is not bad, it just IS), and probably one of those who loupes things under 40x mag (oh we NEVER see those on here..hehee) then finds multiple problems, eventually leading to a refund....it seems the two should probably have never worked together to begin with...as one was not meshing with the other's personality all that well. if you read through the note on philip's site, he says he chafed at working with cmelb from the beginning due to the dictates that were given etc. just doesn't sound all that much like a fun project to me on either side. design and craftsmanship and the whole attitude between the two aside, this seems like the project could not have gone anywhere but south from the beginning which is sad.

so cmelb...i would venture to say you are kind of tapped out here on PS...i personally am getting a wee bit tired of the ranting multi-colored posts which just keep saying the same thing over and over, we get your jist i think!! please just come back to us when you have a resolution as we all would be interested to hear how this tale ends, hopefully you with a new ring either with philip or another jeweler, but to continue along this same vein of 'philip sucks' and the ongoing hostile, excitable peppering your posts....is beating and flogging the already dead horse. good luck!!!
 

Depending on your finances, your decision to assume the risks yourself instead of purchasing an insurance policy may be entirely reasonable. Many people do this. Your decision to keep a mounting that you’re obviously unhappy with as a way of minimizing those perceived risks is a bit more peculiar but this too is certainly your call. Good luck with your new ring. Let us know how it works out for you.


Neil Beaty
GG(GIA) ISA NAJA
Professional Appraisals in Denver
 
I hope for THEIR sake that whichever jeweler you select to "remake" this "easy" ring - which could, by the way, have been easily purchased at major vendors everywhere (hello - Vateche Xprong??) ... I hope you tell them about this thread, let them see how you react to problems, before they agree to take on the job.

I''d guess many, if not ALL savvy jewelers (as Garry is) would rightfully, understandably refuse their services (as Garry seems to have). Why on EARTH would anyone sign up for the possibility of a small profit - at the RISK of "what you are capable of".

In any business transaction EACH SIDE has responsibilities .. I''ve noticed that you
* didn''t insure your stone
* left your UNINSURED stone with someone who, according to you: lost it & kicked it across the floor.
* left your UNINSURED stone with someone you "thought there''d be problems with"
* attempted to coerce others into copying trademarked designs
* instead of attempting the offered "fix"/refund by the vendor in question - chose to employ four or more further jewelers in an attempt TO SALVAGE THE RING YOU CLAIM YOU DO NOT WANT.
* you insinuate the original vendor will harm your stone, knowing full well this entire transaction is now being conducted under the watchful eye of PRICESCOPE posters
* you''ve got enough cash to use a $1500 ring as a "template" for a new ring .. but don''t want to spend cash for insurence or the designer original piece.

Confusing, no?

I don''t think you give Pricescope members enough credit. We can "sense when things aren''t quite right" ALSO.
 
Hi Cmelb ...
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Let me just say ... "I am sorry that you and a few others have had a negative experience with you know who."

I personally feel for you, yet at the same time wonder. I am scratching my head. Even though that Jadeleaves and yourself had disappointment with said vendor ... I can not put both of your experiences in the same light. Let me explain.

I can understand when one ventures into something, no red flags and then being blind-sided ... versus ... one venturing into something ... seeing some lil'' red flags here and there, of "hmmm, this guy is a little off" ... yet proceeding with said vendor and with something that your gonna shell out some $$$ and cash to boot? No guarantee?? I dunno. If the vibes are not right ... I would have walked out and kept looking for another person to do my business with.

I think there is some serious ill customer relations / respect and accountability going on here, and at the same time ... I understand that you are very furious ... but don''t stoop down to the low level that he apparently is.

At this point, I do feel sorry for your experience and others that have been duped by him, however, I feel now that you are stooping down very, very low ... sometimes judgement is compromised when we are very emotional and upset. I do understand the emotional ties to such an important symbol of love, however ... as hard as it may be ... find a way to rise above his lowliness.

Common sense needs to apply here, and when emotions are involved ... common sense usually will lose out. Yes, you feel that you were taken for a ride, your upset. You were given some good advice here about not having any other person touch this ring, as you would need to have something to "Prove in a court of law" what was wrong with it, yet .... and in haste, you disregarded this advice and had another jeweler try to polish it out? Seems like your shootin'' yerself in the foot.

Anyway, I do hope that this is a learning experience and that in the future you will only do business with someone who will be able to provide you exactly what your looking for. Someone who can in writing offer a guarantee or in writing will fix "shody" workmanship. I also, would suggest that first impressions with customer service be acknowledged and listened to. If doing something custom, get it in writing of what your "Specifically" wanting made, vagueness and nothing to document what your ordering won''t help you if you find yourself in disgruntled situation. Get your next stone/ring appraised and insured for the "unexpected."

Best of luck for a healthy resolution and happy outcome for a new ring for your future wife.

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cmelb,

Take a deep breath and calm down.

You''ve laid the issue out in the open for us, and you are in the process of seeking resolution to the matter. THAT is what you need to concentrate on now. Take a moment to read through the replies to this thread, and take it in context. Remember, YOU, as a consumer, is posting about YOUR experience, and everybody else has a right to tell you THEIR opinions. All of us has nothing vested in the outcome of this matter, except to hope that you will end up with a ring you are happy with.

I can tell you are agitated about this, but like mara (and others) said, flogging a dead horse by repeating it over and over again is not going to help. I said I regretted not telling my story before, and now I have, and I am not going to really say much more, except that there are just some things platinumsmith has accused us of that is just not worth even dignifying.

You wanted to share a bad experience, as you have every right to, and in doing so, prompted me to as well, but I think it is time to move on. Why don''t you go to the jewellers who denounced platinumsmith''s work as shoddy, and get them to remake the ring? I''m sure they will be eager to prove that not every jeweller is like platinumsmith. That may be the best way to go about getting your ring remade, because they already know the full story and what to expect.

Or perhaps you can order a ring from the states - WF & Vatche has similar designs to the ring you had made. It''ll then be an easy matter of getting a setter to set the stone.

By the way, don''t take Garry''s refusal to work with you personally. I can sort of see why he wouldn''t want to take this on now
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. Regarding what he said about ''exhibition quality'' - *heh* I think what he is really saying is that ''are you going to be very fussy and get us to remake the ring even if the tiny imperfections are only visible at 40x''
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, in which case he''ll probably have to factor in the extra labour cost. That''s fair, but I can see it''ll be easy to misunderstand his question in the way that one might think the pieces coming out of his workshop are not made to the best of his bench jewellers abilities. You''ll have to get to ''know'' Garry through his posts here to get his ''humour''
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Please, calm down, you''re not doing yourself any favors by reacting defensively in anger. Hope your ring matter gets resolved soon!
 

Thankyou for all your replies. I will just say this, don't believe everything that he has written on his website.

The reason I took the ring to other jewelers was because when I spoke with him on the phone he told me HE HAD NO INTENTIONS OF REFUNDING MY MONEY, Those where his exact words to me.

Last words are if you look at his website which he constantly changing Phillip has written also I will not be offering a refund, so that just clears up why I went to the other jewllers and Im getting a new one made.To answer the question on insurance, I have every intention of getting a appraisal and then getting it insured when the ring was complete.


That is the reason why I took the ring to other Jewelers to see and what I could do.

Now I'm going to see another Jeweler here in Melb to get another ring made. I will keep you all posted on my new ring.


 
Update: I''ve purchased a Platinum ring, that is very similar to the Vatche xprong and it will be ready to collect in a few days.

Myself and partner what we have gone through we wish upon no one. The sooner I can get a ring that isn''t showing signs of porosity and has horrible joins up at the shoulder the better for us as the personal stress that this has caused you wont believe unless you have gone through it or have been through it.

I''m sorry if my responses have came across as a bit abrupt, but I wont lie and say it doesn''t "hurt" when you have been promised something at the end it isn''t what its meant to be, its come to a point where it can make you personally sick.


I hope to have a NEW ring by the end of the week and propose to her.


I really do hope this helps someone.

 
Good to hear the news. Don''t forget to show us the new ring and most importantly the hand pics!
 
For anyone looking at buying a ready made Platinum ring in Melb, take a walk down Swanston street & Collins Street Melbourne you will be amazed at there collections.
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CMelb- You are writing in all caps half the time which suggests to me that you are an excitable type of person. I get the impression you want to see Phillip put in front of a firing squad, which seems quite unreasonable to me. People have written here about the horrendous experiences they had at various places but I haven''t seen anybody exhibit the same level of vitriol that you have displayed. That is why I am having a suspicious reaction to you. There is obviously a lot more to the story.

Jade- I don''t post much because I have nothing to post. I am male and I just got engaged and married. I posted photos of the ring when it was made. I didn''t post photos of the wedding rings and I probably won''t even though Phillip made them and they are superb. I enjoy reading the posts and looking at other people''s jewelry but I rarely have anything to say. Phillip did not ask me to defend him, I just liked his jewelry that much that I felt I should when I read the thread. If you are lucky enough to find a jeweler you really like and trust I''m sure you''ll do the same for them.

When someone has a bad experience with a jeweler but posts honestly, factually, and rationally, I don''t have any problem with that at all. In this case it seems way too vengeful for my liking and I suspect something is amiss.
 
Date: 7/4/2006 3:55:13 AM
Author: FetusStyle
Jade- I don't post much because I have nothing to post. I am male and I just got engaged and married. I posted photos of the ring when it was made. I didn't post photos of the wedding rings and I probably won't even though Phillip made them and they are superb. I enjoy reading the posts and looking at other people's jewelry but I rarely have anything to say. Phillip did not ask me to defend him, I just liked his jewelry that much that I felt I should when I read the thread. If you are lucky enough to find a jeweler you really like and trust I'm sure you'll do the same for them.


When someone has a bad experience with a jeweler but posts honestly, factually, and rationally, I don't have any problem with that at all. In this case it seems way too vengeful for my liking and I suspect something is amiss.
Click to expand...

Hi,

I suppose I said what I did about posters coming on here to rave about their platinumsmith pieces and then disappearing because I know for a fact that phillip encourages ppl to come on here and post about his jewelry, because it's a form of advertising for him which he doesn't need to pay for. I am sorry if it came across the wrong way. I did wonder a little bit because I thought you are a guy, and then you posted about buying wedding dress for yourself? Then again, maybe your fiancee and you share logins, which is not that unusual.

I fully get the bit about 'defending' him - he was very nice too when I met him, to the point where I was willing to help him out by keeping him in business in the sense that I gave him tens of thousands of dollars worth of work over a period of less than 4 months, and spent a couple of thousand dollars on helping him with his rebranding of his logo and website - he needed help, I could afford it, I thought he had talent, so I helped. He is easy to like when u first meet him, and unfortunately for me I take ppl at face value and was taken for a ride in his case. However, I've learnt from that mistake, and I do want to move on from this unpleasant matter. I felt the need to jump in because I felt guilty that by not speaking up last year, I have contributed in a sense to cmelb having to go through this experience.

Cmelb - congrats on the new ring purchase, make sure you show us pics when u get it!
 
Date: 7/4/2006 3:55:13 AM
Author: FetusStyle
CMelb- You are writing in all caps half the time which suggests to me that you are an excitable type of person. I get the impression you want to see Phillip put in front of a firing squad, which seems quite unreasonable to me. People have written here about the horrendous experiences they had at various places but I haven't seen anybody exhibit the same level of vitriol that you have displayed. That is why I am having a suspicious reaction to you. There is obviously a lot more to the story.

Jade- I don't post much because I have nothing to post. I am male and I just got engaged and married. I posted photos of the ring when it was made. I didn't post photos of the wedding rings and I probably won't even though Phillip made them and they are superb. I enjoy reading the posts and looking at other people's jewelry but I rarely have anything to say. Phillip did not ask me to defend him, I just liked his jewelry that much that I felt I should when I read the thread. If you are lucky enough to find a jeweler you really like and trust I'm sure you'll do the same for them.

When someone has a bad experience with a jeweler but posts honestly, factually, and rationally, I don't have any problem with that at all. In this case it seems way too vengeful for my liking and I suspect something is amiss.
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No need for the insult, do not take us for fools and post here under a different alias and pretend to be someone else.

Offcourse you would post under different threads so you dont look that suspicious. And not to mention you word your words like phillip. And you registered after he got banned, how suspicious.
 
cmelb, CALM DOWN. I don't think fetusStyle is phillip pretending to be someone else. The poster suspected of being Phillip is another one.

Focus on the new ring and plan the proposal
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jadeleaves

He was very nice too when I met him, to the point where I was willing to help him out by keeping him in business in the sense that I gave him tens of thousands of dollars worth of work over a period of less than 4 months, and spent a couple of thousand dollars on helping him with his rebranding of his logo and website - he needed help, I could afford it, I thought he had talent, so I helped. He is easy to like when u first meet him, and unfortunately for me I take ppl at face value and was taken for a ride in his case. However, I''ve learnt from that mistake, and I do want to move on from this unpleasant matter. I felt the need to jump in because I felt guilty that by not speaking up last year, I have contributed in a sense to cmelb having to go through this experience.
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Wow I cant believe you did that for him, he asked me to redo his website and also how he can get more people visiting his website as I used to design and build websites.
 
Date: 7/4/2006 2:45:17 AM
Author: cmelb

Update: I''ve purchased a Platinum ring, that is very similar to the Vatche xprong and it will be ready to collect in a few days.

Myself and partner what we have gone through we wish upon no one. The sooner I can get a ring that isn''t showing signs of porosity and has horrible joins up at the shoulder the better for us as the personal stress that this has caused you wont believe unless you have gone through it or have been through it.

I''m sorry if my responses have came across as a bit abrupt, but I wont lie and say it doesn''t ''hurt'' when you have been promised something at the end it isn''t what its meant to be, its come to a point where it can make you personally sick.



I hope to have a NEW ring by the end of the week and propose to her.



I really do hope this helps someone.

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Aren''t you afraid that the proposal will be somewhat anti-climatic? I have been following the saga of this poor misbegotten ring since the issue of the dark shadows in the photos of your asscher. It makes me nastalgic for the good old days when the guy would just go into a store and buy something pretty. You could always just do the cigar ring thing. That is kind of romantic.
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Date: 7/4/2006 6:23:06 AM
Author: LikeCandy
Aren't you afraid that the proposal will be somewhat anti-climatic? I have been following the saga of this poor misbegotten ring since the issue of the dark shadows in the photos of your asscher. It makes me nastalgic for the good old days when the guy would just go into a store and buy something pretty. You could always just do the cigar ring thing. That is kind of romantic.
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No I was very lucky today, as when went and looked for Asschers we also went Ring shopping what band would go with the Asscher, and there is a Jeweler that we visited a few months ago and she loved the style of this Platinum Band "it was almost the same as the Vatche Xprong and the one that I had made and lucky enough I paid a visit to that jeweler again being today and guess, what he had it in stock in his safe
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The Platinum ring was bought from the US as he gets most of his rings from there as well as diamonds and the Asscher will sit very well in the ring. How much did I pay $900 AU for the Platinum Band that's without setting the diamond and its 95% Plt 5% iridium and its alreeady her finger size L which the other ring was meant to be that phillip made.

So in a few days I can propose to my lovely women. Im happy
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Now just have to go to Proposal Ideas thread and get some ideas.
 
Date: 7/4/2006 6:54:07 AM
Author: cmelb

No I was very lucky today, as when went and looked for Asschers we also went Ring shopping what band would go with the Asscher, and there is a Jeweler that we visited a few months ago and she loved the style of this Platinum Band ''it was almost the same as the Vatche Xprong and the one that I had made and lucky enough I paid a visit to that jeweler again being today and guess, what he had it in stock in his safe

36.gif




The Platinum ring was bought from the US as he gets most of his rings from there as well as diamonds and the Asscher will sit very well in the ring. How much did I pay $900 AU for the Platinum Band that''s without setting the diamond and its 95% Plt 5% iridium and its alreeady her finger size L which the other ring was meant to be that phillip made.

So in a few days I can propose to my lovely women. Im happy
9.gif


Now just have to go to Proposal Ideas thread and get some ideas.
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Please post pictures of your new rings on Show me the Ring forum when it''s ready cmelb. Good luck with your proposal!
 
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