Bad Experience - Platinumsmith.com.au (Phillip Schmidt) Melb Australia

[jadeleaves]

Date: 7/2/2006 12:46:12 AM
Author: decodelighted
I CAN TYPE IN BIG BOLD LETTERS TOO

BTW ...I don''t see any problems that merit this slam-fest ... ESPECIALLY if he agreed to refund your $$??!! What more can any workman do but offer a refund?

Sniff sniff - I smell R-E-V-E-N-G-E.

Oh yeah ... shrinking down pictures from super huge to less huge wouldn''t seem to be such an issue if, in fact, the problems are visible at a distance OF THREE FEET.

Deco,

I think the issue here is that platinumsmith has revoked his refund offer, and instead, is offering to buy the ring back, less $100 for unsetting the diamond. I get the impression that if cmelb gets someone else to unset the diamond, platinumsmith might refuse to buy it back on the grounds that it is not in the same condition it left the workshop in.

Sure, cmelb is angry about the whole situation, and I think he has every right to come here and post about his experience. Isn''t this what Pricescope is for? Like I said, I was hesitant about posting the entire sorry saga about platinumsmith''s shoddy work and attitude because I was afraid other people might think that my only purpose is to slag him off, which is not the case. Now, I wished I had spoken the truth because it may have prevented others from going the same route and making the same mistake I did in going to him.

Your reaction now, is exactly why I didn''t want to post publicly about the whole fiasco when it happened last year.

Can we please all take a moment to put ourselves in cmelb''s shoes and think about how we''ll feel if we have paid for goods which is not of the quality it should be? And if the person involved is pretty much saying he is the master, his work is the best, u are just a lowly customer and he doesn''t have to deal with this sh*t? So instead of trying to fix the problem, one should just slag off the customer?

 

[cmelb]

Here is the link, http://www.platinumsmith.com.au/essays_1_custom_works.htm

Note he wrote that I made 100 phone calls, now if thats not a liar then I dont know what is.

Yes I just found out now he was banned. Makes you wonder. He is nothing but a liar who abuses his customers and raises his voice and thinks you will take it lying down.

I will tell you why he is doing what he his doing, becauce he cant handle the fact that he stuffed up and now he is trying to make or put me in a bad light. I dont care I have nothing to loose and Im not here for revenage.

He BOTCHED MY RING UP, simple as that and he cant handle the fact that Im speaking about it on here and none of what Im saying is made up its all true.

I will take my ring in person to jadeleaves if he or she is in Melbourne they can see it and they will tell you the same thing I see if you think at all Im lieing, the ring was made in a hurry.

I will not talk to him, he thinks he can swear and abuse at his customers and call me F@#K Stupid and threaten me and lie to me for asking him why is my ring discoloring and there are scrtaches all over the ring.

He abuses his customers when they question something, is that normal, NO.

 

[jadeleaves]

Date: 7/2/2006 1:01:46 AM
Author: TravelingGal
I dunno Deco...have you seen Jadeleaves link about her ring? The jeweler was a bit snarky...and it seems like he was banned due to the thread since he hasn''t posted since that day.


I have no idea what cmelb is like as a customer. But he IS a customer. Platinumsmith is being very harsh on his customer in public medium (although I don''t see how to get to the link that cmelb provided from the jewelers main page.


I am sure there is more to the story than meets the eye though.

That''s right - this is about a consumer posting about their experience with a certain ''jeweller''.

One will often find that top-notch customer service comes to the fore when there are issues. We see beautiful pieces posted here all the time, and also pieces where customers weren''t happy with what they''ve got, but in most of those cases, how the vendor deal with the problem says a lot about their business, and their personal integrity.

I think the general gist of this is that if someone wants to go to platinumsmith, they have to be prepared to be treated like cmelb and I had if something goes wrong and they dare point out that something is less than perfect.

And yes, nothing is ever perfect, especially custom work, but is it too much to ask that the worksmanship be of a good quality, and defects be kept to a minimum?

 

[Gypsy]

Not too much to ask. Deco... while I was wary when it was cmelb posting (sorry but don't know you well)... We know Jade, and I trust her. With her backing this up... I'm thinking there's a serious problem with this vendor's customer service. And well.... I've never see you get so involved before. It's usually me that gets riled of the asscher club! Admittedly cmelb's inflamatory tone was contributing to the problem... but well, he's angry, and e-rings are such emotional things. You surprised me.

 

[cmelb]

Gypsy thats ok, I did nothing wrong. I asked him in the nicest way possible on the phone why is this like that and why is this happening and before I could get another word in "off he went with his abuse".

I am upset, and what he is doing on his website makes him look even more foolish. He has admited to calling me a di@khead but left the other words he used, you never speak to a customer like that who just asks a question.

I have never come across someone like him, I cant beleive that he is running a business.

 

[decodelighted]

I don''t know either party or have any investment in the outcome. And I''m very happy that a forum such as Pricescope EXISTS so consumers can detail experiences both positive & negative. Probably, as in most he said/she said cases -- the truth lies somewhere in the middle.

What I guess I''m responding to in this *particular* case, is the lack of any acceptable SOLUTION. And, perhaps, the expeditited timeframe from complaint to campaign.

What else can a craftsman offer other than a full refund? Most don''t even offer that.

 

[Mara]

cmelb...sorry you have had to deal with such a horrible experience...i would just suggest working out or finding the way to get the most of your money back through a refund, possibly through a mediation with a third party who can assist you? or legal recourse? i agree i would not necessarily 'trust' working directly with him at this point, especially given how heated both you and platinumsmith have become over the whole issue (does anyone else think it odd how the emails and correspondence are all just posted on platinumsmith's website??). by the way, IMO it's beyond rude for platinumsmith to denounce a customer as he is...name calling and vulgarities? how juvenile, i would NEVER expect that from a professional running a business with the general public!!!

knowing about jade's previous dissatisfaction and the resulting drama last year...i am not absolutely shocked to see this type of post surface. jade don't feel badly about not bringing this all public...at least now it IS out there along with cmelb's unhappiness and hopefully in the future, people will search and become more educated before putting thousands of dollars down to deal with someone calling you vulgar names when things don't go right. how nice!

good luck cmelb.

 

[TravelingGal]

Date: 7/2/2006 1:58:53 AM
Author: Mara
cmelb...sorry you have had to deal with such a horrible experience...i would just suggest working out or finding the way to get the most of your money back through a refund, possibly through a mediation with a third party who can assist you? or legal recourse? i agree i would not necessarily ''trust'' working directly with him at this point, especially given how heated both you and platinumsmith have become over the whole issue (does anyone else think it odd how the emails and correspondence are all just posted on platinumsmith''s website??). by the way, IMO it''s beyond rude for platinumsmith to denounce a customer as he is...name calling and vulgarities? how juvenile, i would NEVER expect that from a professional running a business with the general public!!!

knowing about jade''s previous dissatisfaction and the resulting drama last year...i am not absolutely shocked to see this type of post surface. jade don''t feel badly about not bringing this all public...at least now it IS out there along with cmelb''s unhappiness and hopefully in the future, people will search and become more educated before putting thousands of dollars down to deal with someone calling you vulgar names when things don''t go right. how nice!

good luck cmelb.

Oh come on now...I call my FI "d-ckhead" all the time as a sign of GREAT AFFECTION...

 

[Jelly]

I admit I was shocked to see the email thread on the Platinumsmith website. Seems very unprofessional.

Best of luck on resolving this situation.

 

[cmelb]

A full refund, for him to remove my diamond and trust that he wont chip it, after having a read of his website and the lies that he has posted up on his website I am not going to take a chance or give him a opportunity to do anything to my diamond.

I have already seen him loose my diamond and it took 30 minutes to find it and also and watched as he scraped it against the floor under his workbench which scared me.

Also if I get the diamond removed from someone else and was to take him the band, what are my chances of getting my money back after reading everything most of what he has posted are lies.

And he photoshoped the areas around the shoulder, how do I know this because I used to do web design and graphic design work.

And I''m looking at my ring now and its nothing like the pictures, it has scratches, discoloration occurring half a finger to small and the list goes on.

And for him to write he doesn''t care about the discoloration occurring, that shows that he really doesn''t care at all about his work.

He will make you a ring to his likening and get your money and cya, don''t come back if you have problems you got yourself a bargain, that''s the way he thinks and treats his customers like there are idiots and don''t ever ask a question if there is a problem with the ring.

He offers no guarantee or warranty, NOTHING.

 

[Kaleigh]

All I can say is I well remember everything Jadeleaves went through and it was awful. I know she shared with you tonight and that wasn''t easy for her to do. I''m glad she did though. Custom work can defintely have it''s flaws. But the jeweler, benchman , or platinumsmith usually works with you to correct those flaws to meet with your satisfaction. Right?? What would happen if you got a ring made and they said sorry, end of story, see ya later, buh bye!! How would you feel??? Most of us haven''t been in that position before. We deal with vendors that bend over backwards for us and try their level best to make things right. The last thing they would ever do is to make a personal attack on a consumer. That''s just wrong.

 

[spindler]

CMelb
I am sorry to hear about this stressful experience.
I am currently in the market for a similar ring with one of those square hearts and arrow diamonds.
I also live in Melbourne and may just watch what progress you make before going any further. (I am sure you will keep us posted till the end)
I want my engagement to be a special experience and would hate something like this to happen to me

 

[cmelb]

That''s a promise I will keep you posted and all of you on what happens. A engagement ring is personal and I would hate to see anyone go through what I have been through.

If I ran a business I would never do what he has done, how could you sleep at night, this guy is the biggest joke that there ever was and I promise I will let everyone know what he has done to save them from going through what I went through as I know if you get a ring and its not right it can get to you so bad and make you physically sick, and I don''t wish that upon no one ever.

I wish I had a better camera, then I could take some pictures myself, real pictures showing what his avoiding by abusing me and hoping I will just shut up, NEVER will I SHUT UP.

 

[jadeleaves]

Date: 7/2/2006 2:17:31 AM
Author: Kaleigh
All I can say is I well remember everything Jadeleaves went through and it was awful. I know she shared with you tonight and that wasn't easy for her to do. I'm glad she did though. Custom work can defintely have it's flaws. But the jeweler, benchman , or platinumsmith usually works with you to correct those flaws to meet with your satisfaction. Right?? What would happen if you got a ring made and they said sorry, end of story, see ya later, buh bye!! How would you feel??? Most of us haven't been in that position before. We deal with vendors that bend over backwards for us and try their level best to make things right. The last thing they would ever do is to make a personal attack on a consumer. That's just wrong.

Thanks lisa, mara and TG. (ETA: and gypsy!! sorry honey got worked up again

)

It seemed that by speaking up, I have incurred his wrath again. I noticed that there is now a post on platinumsmith's website about my last correspondence to him. I am now so glad I spoke up, because he is just showing his true colors.

It is sad that he has edited my email so that only half the story is told.

I was having issues with my pave rings, and the blue sapphire & diamonds RHR, and he was in the process of designing a ring which I wanted to give to my sister as a wedding present. I had already purchased several stones from a wholesaler in his workshop, and left the stones with him. 1 was meant to be for a gift for my mum, 1 for my sister, and another blue topaz which I gave to another ex pscoper whom I've got to know and thought very well of until I found out she was a troll for phillip.

Because I decided not to work with him anymore, he offered to buy the blue sapphire off me because he knew I got a very good price direct from the wholesaler from India. At no point did he offer to buy the other purple sapphire. I think he offered to buy the blue topaz from me, but as I had already given my word that it's a present for the other lady, I told him I don't want money for it because it was a gift for her.

Regarding the ring for my sister - he went ahead and made a ring which I did not approve the design for, even though I said to him my sister didn't like the design. He made it thinking that I will 'grow' to like it. I had showed his design ideas to my sister, and she didn't like it, and I told Phillip. That's what I meant by saying 'it does not reflect upon' his skills as a jeweller. Bear in mind that at this point I just want to get back my rings which I had left with him to fix and also the sapphires I had paid for. I had to send a courier to pick up my rings and stones and I was afraid that he would damage my diamonds - that was how low I thought he would sink to. I wasn't going to risk my 1.56 rb whilst he still had possession of it.

I am an 'ex-customer' because I dared point out flaws in the rings he made for me, and because he refused to stand by his work. Sure, the pave rings looked great when I first got it, but they didn't stand up to wear at all. Surely it is not too much to ask that a jeweller fix his shoddy work by replacing the melee for the ring when it falls out - I was even willing to pay for the replacement melee.

I did not 'have him banned' like he said - he broke forum rules, and was banned as a result. I also did not have Pricescope ban other consumers who spoke up in his favor - I would never ASK Leonid or Irina to do that - this is a consumer forum, and everyone has a right to their own opinions, and Pricescope has always been very fair in the way they deal with people who break forum rules.

I am appalled at how he is grasping at straws to salvage what little reputation he has left. cmelb - thank you for doing us all a favor, for without someone drawing my attention to this thread, I would probably not have found the courage to speak up, precisely because I knew the levels platinumsmith would sink to.

 

[jadeleaves]

And by the way, he has NEVER offered to refund money for the pieces I wasn''t happy with. In fact, when I asked him to fix my sapphire & diamonds RHR, he said I have to pay for the new casting. A refund was never mentioned at all.

I am really disappointed at being treated like I was at the time this fiasco happened. When I found platinumsmith through pricescope, I thought I had found a wonderful jeweller who can make me masterpieces, and I felt sorry for him when he said he is not getting much work, so I kept him busy with pieces I wanted made, and also called in favors to get his branding redone so it doesn''t look so amateur - his logo and website didn''t always look this good. I sincerely wanted to help a jeweller whom I thought had talent and was down on his luck. I am a sucker for sob stories, and I even PAID for his new business logo to be redone when it seemed like the favor I called in was insufficient for the amount of work he wanted done to his branding. I did this out of the goodness of my heart, and of course when I found out the truth about his trolling, his massive ego which did not allow for any criticisms at all, and that he did not do all the work on my rings which he claimed was FULLY his work, I was angry that I was taken for a ride.

I haven''t posted about this before also because it makes me look like an idiot - and that is not one thing I am usually associated with

.

No good deed goes unpunished indeed.

 

[denverappraiser]

Life is too short for this kind of battle.

Get it appraised to provide independent documentation of the present condition and to give you a basis for an insurance policy. In particular, document that the diamond is not currently damaged. Buy a policy. Then take it back, have him remove it, pay him his hundred bucks, take your diamond and be done with it. If he damages the stone during the removal, which I think is very unlikely, file an insurance claim and let your insurance company deal with any legal action. If you can’t stand to walk into his store, send it with a friend. I suspect that Phillip will be as glad to be done with this whole matter as you are.

Then go somewhere else, buy the perfect ring, and get on with your life. Don’t forget to ‘update’ you’re appraisal when you’re done to the current and accurate description and inform your insurance company of the changes.

You’re out 100 bucks over this. That’s cheap. If you’re really offended, sue him for the $100 while someone else is making your ring.

DO NOT HAVE ANYONE ELSE REMOVE THE STONE OR OTHERWISE WORK ON THE PIECE. This will very likely void your return privilege unless he has specifically given you permission to do it this way.
Neil Beaty
GG(GIA) ISA NAJA
Professional Appraisals in Denver

 

[cmelb]

I have contacted a few jewelers as they have all had bad dealings with him and have had a read of his website and this forum and find his behaviour childish and is giving the industry a bad name by his behavour.

jadeleaves: Don't feel bad for speaking out. he also asked me if I can help redo his website free of charge and if I can decode programs from another website so he can use that program on his website.

I have a few appointments with a few highly regarded jewelers tomorrow and I have taken measurements of the ring and they are all out of wack.

He calls him self a professional, but doesn't even have a Digital Vernier to take measurements.

 

[FetusStyle]

CMELB - if this is a true representation of your experience with Phillip than it is certainly not typical. He is in business by himself and he has no reason to mistreat customers because it would put him out of business. If a customer is respectful and reasonable with him he will treat them in kind.

I have recently had several pieces of jewelry made by him (engagement ring, wedding rings, necklace, and earrings) and they are outstanding. We were in a rush and he put in extra hours to be finished in our time frame. He phoned us on weekends regarding diamonds. If we happened to be in Melbourne (we live an hour away) he would come in to his office to show us his progress even if he was working from home that day.

In short, he couldn''t have been more courteous and professional in all our dealings with him. His work was impeccable. I posted photos of the engagment ring a month ago and everyone here agreed.

It seems clear from your posts that you are rather an excitable type of person, and it seems to me that there is a lot more to this story than the side you are presenting. I find it really hard to believe that the man I got to know over the last few months would act in the way you''ve claimed without massive provocation. If he has any fault, it is just that he is an artist more than he is a businessman.

To anybody else who might be considering Platinumsmith, don''t let this tirade put you off. Many people here have had great experiences with him and as far as I can tell only two have had poor ones. I suspect these experiences were the result of a clash of a certain type of personality rather than a quality of work issue.

 

[Jolly]

To my understanding pricescope got its good name as a place where people can learn about jewelery and be a little more informed when they make their purchases.

Unfortunately in reading this post and others it also seems the forum can and is easily abused by people using the power to recommend and not to recommend as a device for either favours or threats.

For once, the people who abuse this forum that way have been avert and obvious enough that a victim was able to show up the lies and make reasonable suggestions to why this sort of thing can happen in a place like this.

 

[orbaya]

I knew something would go wrong as when I first met him with my partner he was acting very cocky bringing down and talking down all other business here in Melb, besides being focused on what my partner wanted.

Then why did you work with him?


I went to so many other jewelers that where nice and polite here in Melbourne and I showed them the ring Phillip Schmidt had done and there answer was that it looks very rushed worked and they got out there hand made rings and showed me all there work which was absolutely great compared to platinumsmith.com.au work.

Then take him up on his offer and accept the refund, and go to one of these other jewelers.

 

[cmelb]

FetusStyle: Please don't insult me and jadeleaves by telling us we are wrong and we are on here and abusing this forum.

orbaya: The reason I went ahead with it is becauce I really thought he would do a good job, which wasnt the case. Now I hvae shown the ring to 2 Jewellers here in Melbourne and they all said when they looked at it that the worked was rushed and is not right to have so many deep scratch marks.

He offered a refund and took back his offer of a refund, now would you trust someone who has lost your diamond in there office and also his behaviour that he has posted on his website not to forget the abuse that I got from him and threats when I questioned him about the scratches and discoloration, No I dont think anyone would.

FetusStyle: If you read the first page of the forum you will see its written that there has been good work done by him and also the other people which he did bad work for.

I'm just about to leave the house and see a few other jewelers that had problems with his work and also the ring he made is all out of measurement.

Do you see any other business or have you seen any other business post on there website there customers correspondence with them like that, NO that is in no way professional service at all.

He has clearly admitted to calling me a di@khead and abusing me and do you call that customer service and professional service and you FetusStyle are basically writing there is something wrong with myself and jadeleaves.

You have not seen my ring, the pictures have been edited and I'm also seeing another jeweler today who is going to take measurements and remove the stone and see why there is discoloration occurring in the platinum.

FetusStyle: I wonder if by your response that your hiding something

 

[galeteia]

Wow. You have my sympathies. When I think about all the excitement and joy that surrounds an e-ring, the last thing anyone proposing needs is this kind of upset. Platinum rings aren''t a small purchase you can shrug off if you get a bad product. Many people have to save up for months, if not years, before they can afford a diamond ring.

Now he''s literally adding insult to injury. I hope this situation resolves for you. If I was in your shoes, I would be devastated.

Jade, I''m glad you spoke up and let people know that this isn''t the first time something like this has happened.

 

[widget]

I saw nothing insulting in FS''s post...

cmelb: I think you need to calm down a bit, and follow Denver Appraiser''s calm and sensible advice.

And by the way...see if any of the other jewelers you visit have cameras and and can take pictures...it would be nice to actually see what all this fuss is about...

widget

 

[jadeleaves]

cmelb,

Lets not point fingers at other posters accusing us of ''abusing'' the forum and hinting that there must be something wrong with us because we spoke up on the issues we''ve had with platinumsmith.

This is an open forum, and everyone is entitled to their own opinions.

I''m sure most pricescopers can make their own decisions on the credibility of posts on here. Like I said before, how many posters have come on here just to rave about their platinumsmith work and then disappear, only to reappear later when there is a need to? He has obviously asked customers to come on here to post about his work so that he can continue to get referrals from Pricescope.

In the same vein, we are entitled to tell our side of the story so that everyone can make an educated decision.

Author: Jolly
Unfortunately in reading this post and others it also seems the forum can and is easily abused by people using the power to recommend and not to recommend as a device for either favours or threats.

For once, the people who abuse this forum that way have been avert and obvious enough that a victim was able to show up the lies and make reasonable suggestions to why this sort of thing can happen in a place like this.

I think you are missing a point - no one is saying do not go to platinumsmith. We are just posting about OUR experiences with him, and other ppl can make their own judgement on whether to go to a jeweller that is so terribly lacking in customer service.

And please, do not take us for fools and post here under a different alias and pretend to be someone else.

 

[cmelb]

widget: I can forget about a refund as he revoked the refund offer and Im not going to let him remove my stone as he has clearly stated that he would only offer a refund if I return the ring untouched and now pay $100 for him to remove the stone.


jadeleaves: You are right, and I was reading last night what you went through with Platinumsmith and his responses and my heart goes out to you it really does.

 

[cmelb]

What Phillip Schmidt www.platinumsmith.com.au did to my ring from the eyes of 2 highly qualified jewelers who viewed the ring today.


Just got back from the Jewelers in the city and I showed them to 2 Professional Jewelers who went over the ring, they where appalled and disgusted at what he had done.

Instead of handmaking the complete ring out of Stockguage 95% Platinum from Chemgold here in Australia he actually only made the top setting by hand and the Shank was Cast which is causing discoloring from inferior quality casting with high levels of POROSITY in the metal. ( See Previous Pictures on Page 1)


1, He did NOT Make the ring by Hand as I requested and he confirmed he would.

He had the complete Shank Cast which has caused POROSITY in the metal which you can see in previous pictures which causes discoloring to occur and no amount of polish will remove this as its deep within the Metal as the jeweler tried to polish it out.

During casting, impurities can sometimes be introduced into the molten metal, leaving weaknesses in the ring when it solidifies. (Known as porosity). These weaknesses are usually detected during manufacture and the ring is remade.

PHILLIP SCHMIDT knew this so when I questioned him that's why he abused me and called me foul language hoping I will just go away.


2. The shoulders are too low and very uneven and joined crooked, which is very hard to see in the pictures. The Wires and prongs are .9mm thick and not 1.1mm as he said he would use.

3. A COMPLETE NEW RING HAS TO BE MADE DUE TO THE AMOUNT OF POROSITY OCCURRING IN THE RING.



The Jeweler also pointed out for a New Ring the amount of Deep Scratches he saw that Phillip Schmidt hasn't got the ability to work with Platinum.

So bottom line is that thanks to Phillip Schmidt www.platinumsmith.com.au and appalling ability to work with Platinum and not having the correct equipment I need a new ring made.

I know he will read this, and I will be pursing action against him for the damage that he has caused to my ring along with his abuse and threats with the help of other jewelers who have had similar problems with him.

The 2 jewellers in the city that I saw today, also noted that they get most of his X-Customers bring in there jewellery to be repaired or a new ring to be made as his work is very bad and his customers have lost stones from there settings due to his poor workmanship.

They also viewed what he had written on his website and where shocked that he treats his customers like that, and they will be having a word to some other body corporate due his behavour as he is giving the industry a bad name.

 

[jadeleaves]

cmelb,

Did you manage to get pictures taken of the ring?

It will be good if you can get the jewellers who had a look at the ring to take some pictures and maybe some sort of documentation that the piece of jewelry was not of an acceptable quality. That way you will have some sort of recourse when seeking compensation. I deeply regretted not keeping the pave rings when I got my diamond taken out of it. At that time I was just so upset and didn''t want a reminder of the whole sorry fiasco. I still have the poorly made sapphire & diamonds RHR though, because taking the stones out of that is not an easy job.

Also, did you pay by cheque/cash or credit card? I assumed cash, because platinumsmith has always asked for cash because he doesn''t want to declare it on his business activity statements. If u used a credit card, ring the bank for a chargeback. If you used a cheque, put a stop on the cheque. If u used cash, well, the only way for you to get it back is probably through legal avenues.

I am not surprised there are other ex-customers who had brought their rings to be repaired or remade in the city - Melbourne is a small city and most of the jewellers in the city are centred around collins st and swanston, and that''s where most melbournians will go when they buy jewelry or need to get stuff repaired. Unfortunately not everyone has discovered pricescope and couldn''t post about their experiences.

So where are you going to get your ring remade now? Hopefully it''s 3rd time lucky! Gd luck!

 

[cmelb]

jadeleaves: No one took a picture of the ring as after I was told that my band was cast and not hand made with Chemgold platinum and that the band is discoloring from inferior quality casting with high levels of POROSITY in the metal that was it for me.

I have the ring as proof and I will be taking action against Platinumsmith.com.au

The Jewllers that I saw where not far from where Phillip works so they know all about his bad workmanship.

I paid Cash as thats what he wanted so he dosent havent to declare it your spot on there, he wont accept credit cards.

There are a few good places in the city and they are not small workshops like Phillips.

I will be going to Prescious Metals at Brighton to see what they can do, as I know they do great work.

Now I just need to keep the ring that he made as evidence as the jewllers I saw today will be making a few phone calls as it only takes one bad jeweller in the city of Melbourne to ruin it for the other jewllers who do the right thing, like you said its not a very big city and word travels fast.

You can pick out the discoloration in the pictures on page 1, and note that he has shrunk the images and blured them. The POROSITY in the metal is showing in three places on the outside of the ring, and the more you try and polish the worse it gets as its runs deep into the metal.

He has made his bed and now let him lay in it, he should have re-made the ring as any idiot could have spot the discoloration.

 

[Mara]

cmelb..good luck with everything, keep us posted.

 

[jadeleaves]

Hi again,

Precious Metals has a store in Canterbury too, and it might be closer for you, depending on where you live. The address is 112-114 Canterbury Rd, Canterbury.

They have a workshop on premises, so you will be able to speak to the actual bench jeweller who will be doing the work.

I haven''t been to the Brighton store so I''m not sure if they have a workshop there too.

Let us know how u go!