Bimbi clearly does not understand how the industry operates (prices, margins, etc.). In fact, she admits as much: "Maybe that''s just my standard ..." Her statement above is merely the statement of a confused consumer, as most of us once were, and not "trashing." Perhaps she hasn''t returned because she''s been scared off by the harsh words said here? Like Elle noted, whether or not Mark behaved as reported is moot. What matters is that Bimbi''s e-ring shopping experience is not marred. If she returns, maybe we can point her to Wink, who did well by Maisie.Date: 3/25/2009 3:41:53 PM
Date: 3/24/2009 5:45:29 PM
Actually, his exact words were that 8k is the average for an e-ring, not an e-ring like the one that I want. In any case, I expect that when you are paying someone 5k for something that most likely costs them 50% less, they would be very enthusiastic or at least try to sound enthusiastic to make you feel confident you are spending your money as wisely as possible. I do not expect jewelers to pass judgement. Maybe that''s just my standard and the way I do business with my clients.
Elle, I considered the above trashing-- I think it would put newbies off, and people who expect reasonable and good customer service. Up until then, I was responding to her (and linking her to other vendors, like ) because I agree with you 100%. If there is no click don''t go for it. But I guess I feel like from the above Bimbi is not going to be satisfied with any vendor until she understands the industry better, and also stops to consider the fact that conversations and interactions involve two people. And it''s not always the other person who is 100% at fault. Sometimes you have to look to yourself and your own expectations and knowledge and wonder if the source of ''communication difficulties'' is you.