- Joined
- Apr 30, 2005
- Messages
- 33,293
This thread has absolutely nothing to do with any particular thread, vendor or customer.
What if a customer of a PS vendor damages a piece but claims (dishonestly) that it arrived from the vendor already damaged.
Let's say the PS vendor is absolutely certain that it went out in perfect condition.
Let's say the customer posts on PS that it arrived damaged, a lie, hoping the publicity results in a better outcome.
Let's say the package was NOT damage or tampered with.
In this hypothetical case it is the customer's word against the vendor's.
In your opinion should the vendor always just eat it and make the customer happy by replacing/repairing at no cost to the customer?
Or, when the vendor is certain it went out in perfect condition, should they insist the customer pays for the repair/replacement, even though they risk a bad review that will stay in the PS archive forever.
Should it become a public trial where both sides posts time-stamped pics and copies of correspondence, with the public weighing in on how it should be resolved?
I can see the potential for abuse by a dishonest customer who holds the reputation of the vendor as ransom to get a free repair/replacement when this is not a fair resolution.
Once again, this thread has absolutely nothing to do with any particular thread, vendor or customer.
What if a customer of a PS vendor damages a piece but claims (dishonestly) that it arrived from the vendor already damaged.
Let's say the PS vendor is absolutely certain that it went out in perfect condition.
Let's say the customer posts on PS that it arrived damaged, a lie, hoping the publicity results in a better outcome.
Let's say the package was NOT damage or tampered with.
In this hypothetical case it is the customer's word against the vendor's.
In your opinion should the vendor always just eat it and make the customer happy by replacing/repairing at no cost to the customer?
Or, when the vendor is certain it went out in perfect condition, should they insist the customer pays for the repair/replacement, even though they risk a bad review that will stay in the PS archive forever.
Should it become a public trial where both sides posts time-stamped pics and copies of correspondence, with the public weighing in on how it should be resolved?
I can see the potential for abuse by a dishonest customer who holds the reputation of the vendor as ransom to get a free repair/replacement when this is not a fair resolution.
Once again, this thread has absolutely nothing to do with any particular thread, vendor or customer.