Katty01Kat
Rough_Rock
- Joined
- May 27, 2009
- Messages
- 58
Hi,
Thanks to this amazing community, I've landed on a diamond from HPD that I would like to move forward with quickly even though they are aware of my situation and super supportive and patient.
I really don't know what to make of the situation and now just very scared that I will not get my refund as stated on their site.
Background: I purchased a pair of 1 carat each studs from BGD for my 10 year anniversary. It all went without a hitch. Then my husband and I decided to fast forward a purchase for another ring. So after a lot of communication with WF, BGD, and CBI, I decided to move forward with a BGD Black with some custom work on my original ring (changing the head) that I was quoted and charged for. It was delivered to me Sept 10. CBI offered to send to a local store some stones for me to compare and as you know in my other thread "Does a stone look better unmounted", the process resulted in me wanting to return the BGD. I sent an email to BGD and they responded on Sept 16th to stating that they were sorry I was returning the stone. I asked for return instructions and after some further communication and logistics (they were trying to keep the sale and I don't blame them), they confirmed they received the stone Sept 19th after I agreed to pay $60 for the express overnight label. They asked if it will be mounted with my ring or unmounted and I said unmounted. In the interim, I sent the ring to HPD, who unmounted the stone at no cost, inspected it for damage, took pictures, sent it back to me in a holder and in one trip to FedEx, I shipped it back to BGD without taking it out of the holder.
This is where it gets super hairy. At this point, I was told that because the stone was "so marked up" and "dirty", they wanted to send it back to AGS for inspection before they could refund me in case they had to without any funds for damage. Furthermore, they said that they will be withholding an additional $180 because they priced the head replacement at a loss ($250 for white gold). I was furious at this point and let them know that this behavior was completely unethical as I never consented to a price beyond $250 and I was NEVER communicated the additional AGS process if they did not unmount the stone. Despite the 3-5 day advertised refund timeline, I have now asked a total of 4 times or so in writing what the estimated timeline for a refund will be and they have refused to give me one because they didn't unmount it and it has to go to AGS. I'm furious that they don't have anyone in house to inspect for "damages", not sure how unmounting a stone causes it to be "so marked up" and only after 5 days (technically 4) in my possession.
Bottom line, I'm out on my investment with no idea when I'll actually get it back. It was a significant sum plus/minus some to the H 2.35 VS1 that I'm trying to purchase. And I have no idea what they're going to try and without.
Has anyone had this experience with BGD? I am so furious and so stressed out. I did not expect this behavior from a reputable company. Is this typical behavior? I don't know what to do. I've repeatedly continued to ask for an ETA to ensure that the timeline is reasonable but can't get them to give me one. I'm considering contacting the Better Business Bureau. I'm hesitant to do so until I know this is really just unethical and atypical behavior.
Thanks!!!
Thanks to this amazing community, I've landed on a diamond from HPD that I would like to move forward with quickly even though they are aware of my situation and super supportive and patient.
I really don't know what to make of the situation and now just very scared that I will not get my refund as stated on their site.
Background: I purchased a pair of 1 carat each studs from BGD for my 10 year anniversary. It all went without a hitch. Then my husband and I decided to fast forward a purchase for another ring. So after a lot of communication with WF, BGD, and CBI, I decided to move forward with a BGD Black with some custom work on my original ring (changing the head) that I was quoted and charged for. It was delivered to me Sept 10. CBI offered to send to a local store some stones for me to compare and as you know in my other thread "Does a stone look better unmounted", the process resulted in me wanting to return the BGD. I sent an email to BGD and they responded on Sept 16th to stating that they were sorry I was returning the stone. I asked for return instructions and after some further communication and logistics (they were trying to keep the sale and I don't blame them), they confirmed they received the stone Sept 19th after I agreed to pay $60 for the express overnight label. They asked if it will be mounted with my ring or unmounted and I said unmounted. In the interim, I sent the ring to HPD, who unmounted the stone at no cost, inspected it for damage, took pictures, sent it back to me in a holder and in one trip to FedEx, I shipped it back to BGD without taking it out of the holder.
This is where it gets super hairy. At this point, I was told that because the stone was "so marked up" and "dirty", they wanted to send it back to AGS for inspection before they could refund me in case they had to without any funds for damage. Furthermore, they said that they will be withholding an additional $180 because they priced the head replacement at a loss ($250 for white gold). I was furious at this point and let them know that this behavior was completely unethical as I never consented to a price beyond $250 and I was NEVER communicated the additional AGS process if they did not unmount the stone. Despite the 3-5 day advertised refund timeline, I have now asked a total of 4 times or so in writing what the estimated timeline for a refund will be and they have refused to give me one because they didn't unmount it and it has to go to AGS. I'm furious that they don't have anyone in house to inspect for "damages", not sure how unmounting a stone causes it to be "so marked up" and only after 5 days (technically 4) in my possession.
Bottom line, I'm out on my investment with no idea when I'll actually get it back. It was a significant sum plus/minus some to the H 2.35 VS1 that I'm trying to purchase. And I have no idea what they're going to try and without.
Has anyone had this experience with BGD? I am so furious and so stressed out. I did not expect this behavior from a reputable company. Is this typical behavior? I don't know what to do. I've repeatedly continued to ask for an ETA to ensure that the timeline is reasonable but can't get them to give me one. I'm considering contacting the Better Business Bureau. I'm hesitant to do so until I know this is really just unethical and atypical behavior.
Thanks!!!