I stumbled across this forum while researching diamonds, and everyone has such great information so I'm hoping you all can help me decide what to do!
Background: My husband purchased my engagement ring from Zales. I loved the ring. Ring was stolen. Police report filed, claim made,etc. However since we are AD military we had been living in Germany for the past 6 years and therefore had not been into a Zales store to find a replacement ring.
We just moved back to the States and received a settlement letter from Zales for the purchase amount since it had been over a year from the date of the claim approval.
I called the number on the letter and the woman I spoke to said that the settlement offer was incorrect and that I had another year to find a replacement ring. (She was quick to rescind the offer!)
My original ring is discontinued, and I don't like the rings they have now. There is an "online exclusive" that is okay but I'm not in love with it.
So should I go without a ring until June of next year to get my settlement amount back? Then buy/design a ring from a different retailer that I want?
Thanks for your input
Background: My husband purchased my engagement ring from Zales. I loved the ring. Ring was stolen. Police report filed, claim made,etc. However since we are AD military we had been living in Germany for the past 6 years and therefore had not been into a Zales store to find a replacement ring.
We just moved back to the States and received a settlement letter from Zales for the purchase amount since it had been over a year from the date of the claim approval.
I called the number on the letter and the woman I spoke to said that the settlement offer was incorrect and that I had another year to find a replacement ring. (She was quick to rescind the offer!)
My original ring is discontinued, and I don't like the rings they have now. There is an "online exclusive" that is okay but I'm not in love with it.
So should I go without a ring until June of next year to get my settlement amount back? Then buy/design a ring from a different retailer that I want?
Thanks for your input