Just wanted to get some thoughts. Here is the short story. I saw 2 rings. I like the setting on one and the prongs on the other. I asked if i could combine the setting and prongs and to let me know if there were any complications with this to the retailer. I even super-imposed the 2 pictures. She had to speak to the company that owned the collection. They came back via email stating the price and the model numbers to get this done, warranty, another item I had asked but NO mention of any complications. I went to pay the deposit and still no mention of any complications. When the ring came into the store, they said it was perfect. I got the ring back and I notice lots of issues. For one thing an important feature was missing. They said it was because of the changes I asked. The quality was really poor. It was not symmetrical. And some of the parts that were suppose to be curves were instead rigid. They said it was because it's handmade. Basically, there were numerous areas that weren't the same compared to my picture. When they sent the setting and my diamond in to get it set, a few days later I said to myself that this isn't right, even though it's handmade, there has to be some quality control, afterall the ones in the showcase were perfect and they were also handmade. So, I asked to get it fixed. When I got the ring back, it was still not fixed. Very frustrated, I sent an email to the company that owned the collection stating that i was never told there would be a missing piece and that the quality is extremely awful. On their website it says they are of the highest quality. I told them that I don't understand how they could release a product that is so poor in quality and that it's poor business practice to show a customer a good quality ring in the showcase only to deliver a poor quality one. They said that the retailer mentioned to me the missing feature when I went to pay the deposit but they never did. If there were any complications, shouldn't they have written it down in the email with all the other details? Of course they sided with the retailer. They told me to wait 2 weeks so that I can express my concerns to a representative that is going to be at the store. The representative says that the ring is perfect and that the retailer told me about the missing feature. She also said that if we were to try to fix it, it will degrade the sturdiness of the ring. Basically, I didn't have a choice. She also mention some other issues with the ring that was due to the requested change. These were never mentioned to me before the order was placed. She said that if i put the ring in my fiance's finger, no one will notice. I sent an email back to the head office. I said it's clear you and your retailer have communication and quality issues. I am not going to pay for your mistakes. They offer to fix one of the issues and stated that the order was according to my request. It's odd that their rep says it's perfect and it can't be fixed (baiscally forcing me to take it with no choice) but the head office says they will fix it.
I think i deserve a new one with the changes I originally asked OR another one with equal value, because the rep said if they try to fix it, it will be less sturdy AND i was never told about the missing feature and any other issues that may arise from the requested change. If I had, I would have re-considered. What do you guys think?
I think i deserve a new one with the changes I originally asked OR another one with equal value, because the rep said if they try to fix it, it will be less sturdy AND i was never told about the missing feature and any other issues that may arise from the requested change. If I had, I would have re-considered. What do you guys think?
When you buy a branded product you expect the quality, design, and craftsmanship that are associated with that brand. The ring they sold you is poorly made and even a lay person could easily see that. If I were you, I consider suing them in small claims court. THAT should get their attention..
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