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Who have you used at whiteflash and were you happy with them

lil425

Shiny_Rock
Joined
Mar 29, 2007
Messages
257
I am ready to start my project with WF and wondered if anyone has an espscially good salesperson that they have worked with,

Advice is appreciated
 

centralsquare

Ideal_Rock
Joined
Jan 18, 2009
Messages
2,201
Re: Who have you used at whiteflash and were you happy with

I've worked with a few folks in terms of getting quotes and making a purchase. I think they've all been great! Great at communication, follow through, coverage when they're out of the office, weekends, etc.
 

gls

Shiny_Rock
Joined
Sep 27, 2009
Messages
222
Re: Who have you used at whiteflash and were you happy with

I have worked with whiteflash on 2 occasions and am currently starting a new project and they are amazing to deal with!

On all occasions I worked with Bob and he answered all my questions (and they were plenty, silly ones too). He answered thoroughly and promptly, which was really important esp. since I am in Australia.

I will continue to work with them, Im always happy with their work and professionalism.
 

SB621

Ideal_Rock
Joined
Aug 25, 2009
Messages
7,863
Re: Who have you used at whiteflash and were you happy with

gls|1314090492|2997228 said:
I have worked with whiteflash on 2 occasions and am currently starting a new project and they are amazing to deal with!

On all occasions I worked with Bob and he answered all my questions (and they were plenty, silly ones too). He answered thoroughly and promptly, which was really important esp. since I am in Australia.

I will continue to work with them, Im always happy with their work and professionalism.
Really? I just requested a quote about 2 weeks ago for a ring and Bob responded back. I asked a question and personally didn't care for the response I got back. It really turned me off of WF for some reason. I'm looking to other vendors now instead of WF. If BGD comes back with a quote close to WF then I will go with them, as Leslie was much better to deal with and I felt much more customer oriented. WF is basically now last on my list and I will only use them if everyone else comes in much higher.
 

metromom

Shiny_Rock
Joined
Jun 27, 2007
Messages
237
Re: Who have you used at whiteflash and were you happy with

I've used Traci at Whiteflash for many years and many projects. She is awesome. Great communication, follow-through, design ideas, etc. Full service from start to finish!! I have recommended her to friends as well who have been super happy too.
 

ame

Super_Ideal_Rock
Joined
Jul 7, 2004
Messages
10,763
Re: Who have you used at whiteflash and were you happy with

It's been over 6 years since I dealt with them so I don't think my response will be relevant much anymore, but I did not have positive experiences with them. I found that their workmanship was inferior and the way they handled it after the sale was not positive at all. I think in the beginning they tried to work with me, but eventually I don't think they cared as much to try to obtain a positive outcome and just wanted me to go away. It took a long time but I did finally get a refund.
 

InnaR

Shiny_Rock
Joined
May 5, 2009
Messages
328
Re: Who have you used at whiteflash and were you happy with

I purchased many things through Whiteflash including several refunds and upgrades. I communicated with Tracy and Vera mostly. Always had very positive experience with them. One of the best on-line vendors.
 

swingirl

Ideal_Rock
Joined
Apr 6, 2006
Messages
5,660
Re: Who have you used at whiteflash and were you happy with

I've also had good experiences with WF. Sometimes a call is better than waiting for an email response.
 

dreamer_dachsie

Super_Ideal_Rock
Joined
Dec 16, 2007
Messages
24,364
Re: Who have you used at whiteflash and were you happy with

Sheerah is very good.
 

Janae335i

Rough_Rock
Joined
Jan 12, 2011
Messages
83
Re: Who have you used at whiteflash and were you happy with

I used Whiteflash to buy my loose Antique Cushion for my engagement ring. I dealt with Bob, first through phone then through email. He was wonderful and I couldn't have been happier with the process and my gorgeous diamond! I recommend them for sure. :D
 

inloveinpa

Rough_Rock
Joined
Apr 15, 2009
Messages
70
Re: Who have you used at whiteflash and were you happy with

My husband worked with Sheerah on both my engagement ring and wedding band....she was awesome from what he told me!
 

Verdy

Shiny_Rock
Joined
Jun 20, 2011
Messages
319
Re: Who have you used at whiteflash and were you happy with

When BF and I started looking at diamonds, we spoke to Victoria, she was a great person to work with, patient, responded our emails and calls promptly with plenty of information! ::)
 
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