Whiteflash...

[researcher]

Does anyone else find it interesting that Eman has yet to respond to these posts (and only wrote one post)? I wonder if he/she has contacted WF now that Leslie has said she would like to rectify the situation or at least figure out what happened so it won't happen again....

Who are you, Eman, and where did you go?

 

[Maryam]

You know, no one is perfect. And I have really learned that through dealing with vendors I found on pricescope. I am currently purchasing a diamond and custom setting at WhiteFlash. I have been dealing with Henry who has mostly been very responsive. And Brian, who spent literally 1.5 hours on the phone to me and I am an American living in Morocco......

However, I contacted Mark at Engagement Rings Direct, who said he would get back to me the next day about a stone and never did. And then I contacted the company where Wink works (I forget the name) about a quote for a diamond pin and it, too, promised to get back to me and didn't. And I contacted Barry at SuperCert who was responsive but curt and not seemingly willing to look beyond what was in in his inventory that day. However, it is clear that others have had fantastic experiences with all of these vendors.

Frankly, I think it must be all a bit hit or miss. Because I don't know how to explain this. I do think that it is a lesson for all the vendors who are on PriceScope, however -- this is a public forum and there are a lot of people who are reading it and making decisions accordingly. The cutomer expects a vendor's word to be good. If you say you will get back to someone, do, or tell them that there will be a delay. Or whatever. Don't leave people hanging. Be curteous. Don't be pushy, etc. All these things matter. People who are on pricescope are interested in diamonds and are likely to be repeat customers (I am already planning diamond earrings, a pin, and a diamond bracelet). Maybe all the vendors should work a bit harder at their customer service........

 

[researcher]

Well said, Maryam! You truly hit the nail on the head

 

[zoobiedo]

Maryam -

I concur and what you said was what I was trying to get across in my other postings.

 

[eman]

Wow!!!Look at all the attention this got. Guess I hit a nerve.
Just to follow up..I apologize for the "shady" in my title perhaps a poor choice of words.

I have since purchased a stone from Blue Nile which will be here tomorrow, which by the way was FANTASTIC to work with, and completly different than my experience with WF.

When I contacted WF I had a deadline, how incredibly frustrating it is when your like..
Do you have that one....3-5 days...NO
what about that one.....3-5days....um still NO
Ok...what about this this list of stones I like...no response in now nearly 3 weeks
If I am willing to spend $6000 for a very precious item, a simple email "still working on your request" would have at least kept me from wondering...did they get that last mail, whats going on? should I go somewhere else? Its not because I think I'm the center of the universe, but because when your dealing with $1000's of dollars and a rather emotional purchase loosing email because of "high volue" is completely unacceptable..Perhaps they will make changes so this doesn't happen anymore..As I see earlier in the post I'm not the only one this has happened two

Whiteflash was my first ediamond contact due soley to this website and they fumbled. I posted this expierence here as a notice to other 1st time newbies..just as I would have liked to be notified before nearly missing my deadline.

Could I have called them...yeah I could have, but they wasted enough of my time

There I said my peace

 

[LesleyH]

eman:

I'm pleased you came back to post. Since we still don't know who you are, I just tried e-mailing you through the forum and this is what I got in my inbox:

Hi. This is the qmail-send program at acsu.buffalo.edu.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

[email protected]

Sorry, no mailbox here by that name. (#5.1.1)

Return-Path:
Received: (qmail 25819 invoked from network); 15 Oct 2004 04:38:16 -0000
Received: from customer-reverse-entry.69.59.141.196 (HELO cluester.com) (69.59.141.196)
by front.acsu.buffalo.edu with SMTP; 15 Oct 2004 04:38:16 -0000
Received: from ([127.0.0.1]) with MailEnable ESMTP; Fri, 15 Oct 2004 00:42:03 -0400
From: "Pricescope Forum"
To: ""
Subject: Whiteflash
Date: Fri, 15 Oct 2004 00:42:03 -0400
X-Mailer: MailEnable
Content-Type: text/html;


I have also searched our database to find your record by e-mail address and there is nothing. I think it only fair that you e-mail me to give me the opportunity to see what went wrong with your experience with our company. Otherwise I cannot prove that you exist in our company history.

LesleyH
www.whiteflash.com

 

[MrsFrk]

It seems entirely possible that there was some issue with Eman's e-mail.

In any case, I think that Eman's complaints are valid, but the manner chosen to express displeasure was unfair. There are two sides to every story, it's unnecessarily hostile to open a thread and begin bashing away, without ever having contacted Whiteflash directly. It takes a greater investment of time and energy to pick up the phone and talk to a live person, it is very easy for people to dash off e-mails, then sit back and wait for someone to respond.

I also think that this whole hullabaloo illustrates how little most consumers know about how the diamond industry works. When you think about it, it is unreasonable to think that Whiteflash or similar has a vault full of millions of dollars worth of gems, just waiting to be purchased, but I think that is often the expectation.