sapphirelover1
Rough_Rock
- Joined
- Jan 15, 2017
- Messages
- 2
Hello Everyone,
What should we do?
December 2015, We purchased a 2 ctw sapphire ring from a reputable online jewelry reseller. Before we bought the ring we asked if the sapphire was a natural sapphire. She told us that it was. We bought it and took the sapphire out of that ring to put in my custom wedding ring, for my wedding in March 2016.
February 2016 after my custom ring was finished by a reputable local jeweler and returned from being appraised we found out the sapphire we had bought was synthetic. We immediately sent my custom wedding ring to the reputable online jewelry reseller, so that I could get a natural sapphire to replace the synthetic. Her appraiser disagreed with our appraiser and ultimately we ended up sending it to AGL for testing to resolve the dispute.
April 2016 AGL verify that it was a synthetic and returned the ring to the jewelry reseller.
We understand that everyone makes mistakes, especially with how good synthetic sapphires have become today. And we believe the jewelry reseller when she says she didn't know it was a synthetic sapphire. So we're understanding on that front.
To her credit when she found it was synthetic she did offer to refund us our purchase price or to find us a replacement natural/mined sapphire.
We asked her to find us a replacement natural/mined sapphire. And because of the concerns about differing appraisers we asked that the replacement stone be certified by AGL.
But when you as a seller and give the option to replace the synthetic sapphire with a natural/mined sapphire and the buyers take you up on it, because they just want what they were promised in the beginning. You'd think the seller would be quickly working to resolve it.
From April 2016 through October 2016 we kept getting promises that the jewelry reseller is going to replace the synthetic sapphire with a natural one. But this hasn't happened.
Around July 2016 we asked our local jeweler to email her prices for a replacement natural/mined sapphire.
In October 2016 in utter frustration we asked our local jeweler and we researched other jewelers online and found out what it would cost us to replace the synthetic sapphire with a natural/mined sapphire. When we told her the retail prices that we would have to pay, she stated that she didn't want to pay the retail prices that we found for a replacement natural/mined sapphire and that she has wholesale sources. In October 2016 she offered us a refund of our purchase price, and for us to have our ring back until she finds a replacement sapphire.
In November 2016 We've found through our research that it would take about a week for a wholesaler to find a replacement sapphire that met the specs of the synthetic sapphire.
In December 2016 she stated again that she was "committed to find a replacement stone for you, but I am unable to purchase the stone from your source as those appear to be retail pricing and I have wholesale sources."
After that reply in December 2016 where she also said she was still committed to finding us a stone and had found one she thought might be a match. I asked her for images of the stone she thought might be a match. And I got no reply from her.
It's now January 2017, we've missed having the ring at our wedding in March 2016 and at our out-of-state family's wedding reception in August 2016.
Some of our friends have suggested small claims court, but would that even do any good? I mean if she's not willing to pay the $5,000-$7,000 that we found as the span of retail priced natural/mined sapphires that would meet the specs of the synthetic sapphire, then we doubt she'd pay whatever a small claims court would award us.
Help us figure out what to do, Please.
Thanks,
Sapphirelover1
What should we do?
December 2015, We purchased a 2 ctw sapphire ring from a reputable online jewelry reseller. Before we bought the ring we asked if the sapphire was a natural sapphire. She told us that it was. We bought it and took the sapphire out of that ring to put in my custom wedding ring, for my wedding in March 2016.
February 2016 after my custom ring was finished by a reputable local jeweler and returned from being appraised we found out the sapphire we had bought was synthetic. We immediately sent my custom wedding ring to the reputable online jewelry reseller, so that I could get a natural sapphire to replace the synthetic. Her appraiser disagreed with our appraiser and ultimately we ended up sending it to AGL for testing to resolve the dispute.
April 2016 AGL verify that it was a synthetic and returned the ring to the jewelry reseller.
We understand that everyone makes mistakes, especially with how good synthetic sapphires have become today. And we believe the jewelry reseller when she says she didn't know it was a synthetic sapphire. So we're understanding on that front.
To her credit when she found it was synthetic she did offer to refund us our purchase price or to find us a replacement natural/mined sapphire.
We asked her to find us a replacement natural/mined sapphire. And because of the concerns about differing appraisers we asked that the replacement stone be certified by AGL.
But when you as a seller and give the option to replace the synthetic sapphire with a natural/mined sapphire and the buyers take you up on it, because they just want what they were promised in the beginning. You'd think the seller would be quickly working to resolve it.
From April 2016 through October 2016 we kept getting promises that the jewelry reseller is going to replace the synthetic sapphire with a natural one. But this hasn't happened.
Around July 2016 we asked our local jeweler to email her prices for a replacement natural/mined sapphire.
In October 2016 in utter frustration we asked our local jeweler and we researched other jewelers online and found out what it would cost us to replace the synthetic sapphire with a natural/mined sapphire. When we told her the retail prices that we would have to pay, she stated that she didn't want to pay the retail prices that we found for a replacement natural/mined sapphire and that she has wholesale sources. In October 2016 she offered us a refund of our purchase price, and for us to have our ring back until she finds a replacement sapphire.
In November 2016 We've found through our research that it would take about a week for a wholesaler to find a replacement sapphire that met the specs of the synthetic sapphire.
In December 2016 she stated again that she was "committed to find a replacement stone for you, but I am unable to purchase the stone from your source as those appear to be retail pricing and I have wholesale sources."
After that reply in December 2016 where she also said she was still committed to finding us a stone and had found one she thought might be a match. I asked her for images of the stone she thought might be a match. And I got no reply from her.
It's now January 2017, we've missed having the ring at our wedding in March 2016 and at our out-of-state family's wedding reception in August 2016.
Some of our friends have suggested small claims court, but would that even do any good? I mean if she's not willing to pay the $5,000-$7,000 that we found as the span of retail priced natural/mined sapphires that would meet the specs of the synthetic sapphire, then we doubt she'd pay whatever a small claims court would award us.
Help us figure out what to do, Please.
Thanks,
Sapphirelover1