My name is Scott Anderson and I am the President & CEO of Union Diamond. I was made aware of this thread over an hour ago and since then, I have researched this particular image all the way to the source in order to be 100% confident of the accuracy of the photograph prior to responding to the Pricescope community. Before I continue, let me be clear so that there is no confusion. While marketing and stock imagery is edited to improve its appearance, this image or any other image of actual product requested by a customer is not.
About Union Diamond. We have been selling via our showroom and on the internet since September 11, 2001 and we have been a member of Pricescope for much of that time. We have earned an A+ rating with the Better Business Bureau and are one of the few, if not only internet diamond dealers to carry a $50,000 dishonesty bond that protects a consumer from any dishonest act. During our time in business we have endured many challenges but none would make us risk our reputation of trust and honesty by altering an image and any accusation of such is an insult to our company and its employees. I would ask that you reserve judgment and search review after review that will show a commitment to service, honesty and integrity, not only in the short term but through years in business and tens of thousands of happy and repeat customers.
Now a little about the people that work for Union Diamond. We employ only seasoned professionals including, GG’s (a former diamond grader at GIA among them), Diamond Graduates, AJP’s and JA Certified Jewelers. All employees are vetted and references meticulously checked for accuracy. Our people are amongst the best and brightest in the industry and have earned their reputation of honesty and integrity as well as my trust. So let me state categorically that Union Diamond or one of our employees would never alter any image of a diamond just to make a sale. This business is built on trust and once lost, can never be replaced. It is an integral part of Union Diamond’s continued success and such a statement of doctoring is irresponsible. Pricescope is a member driven medium and has many knowledgeable contributors. Such a statement of fact without any supporting evidence is not only an insult to myself and the people who work hard every day, it is also irresponsible to the Pricescope Community at large.
Now that I have explained Union Diamond’s position, I now wish to defend the supplier for this particular diamond. We do not claim to have the largest available inventory and we choose to remain loyal to our long term vendors based on years of trust they have earned. This particular vendor happens to be one that is very well known to every Pricescope merchant. Most, if not all of the Pricescope vendors deal with this particular supplier. They have a superb reputation within the industry and they are a trusted and valued asset to our business. Any question of wrong doing on their part would result in an immediate suspension of our relationship. I suspect other Pricescope vendors would agree that integrity and trust are earned over the years and are not just given on a whim.
I have taken the liberty of adding several other images to this thread. Each diamond is obviously different as is its position and lighting at the time the photo is taken but I think that anyone with an open mind can see that the same type of effect that has been questioned here is present in all. I do not claim that the photography is the best, only that they are undoctored.
In conclusion, we are an honest business run by honest people who deal with honest vendors. We simply DO NOT change actual diamond images requested by a customer because they might look better!
I still do want to check out some stones in person though.
Does it matter if they are being used without the owner''s permission? I would think that is bad enoughDate: 2/25/2009 7:20:36 AM
Author: Pyramid
Are images enhanced or not though?
Date: 2/25/2009 7:25:44 AM
Author: arjunajane
Does it matter if they are being used without the owner''s permission? I would think that is bad enoughDate: 2/25/2009 7:20:36 AM
Author: Pyramid
Are images enhanced or not though?
Hello Jim,
It’s hard to believe it’s been over ten years already. Thank you for your kind words and your candor. It’s a breath of fresh air to see that competitors can be respectful, cordial and not take advantage of a situation such as this for gain. I agree that companies like yours, and ours, are out there to help consumers and lead them in the proper direction, all the while, doing it with honestly and integrity.
I would, however, like to clear up one point with regard to using your photos: The one I shared with my customer came directly from the vendor themselves and not your site. I or my staff would never intentionally take a picture from your site to share with a customer and if I found out something like that was happening, I would put an immediate stop to it. In fact, you do not appear to sell K color stones so there would be no place for me to find it on your site.
Now, I did however intentionally post three of your images to this thread. I wanted to make the point that all the images have this type of pattern to one degree or another and the other examples were taken by a first rate and credible company such as James Allen. At no time did I intend to represent that these images were mine. These three were never, ever shared with the customer. I merely used them like so many other users on Pricescope, as a reference. Because of your high standing in the Pricescope community, I made the assumption that their authenticity would not be challenged. If this offended you, please accept my sincere apologies. It will not happen again and if you wish to discuss it further, please feel free to give me a call at any time.
I congratulate you as well on the success of your company and look forward to the continued friendly competition.
Best Regards,
LAD you did nothing wrong - but your request for advice got thrown out with the bay and bathwater. Sorry about that.
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