WF new website

[:)]

I think it has bugs still -

1. I am finding it difficult to navigate/extremely slow to load pages,
2. gives most diamonds a one star ''whiteflash rating'' (including expert selection!!!!!), (I am referring to ''''most diamonds'' when I enter my own search parameters which should not be returning any types of stones that would get low ratings - the expert selection is when I specifically search expert selection)
3. when entering table and depth sizes in the advanced search it is not honoring what has been entered and is returning stones outside of the parameters. (likely a big part of the reason for the one star and two star ratings when I do my advanced search)
4. fluoro parameter box is free text instead of giving predefined words (I think most people searching for diamonds would not know what to enter there) as is the girdle box,
5. The reports ''click to view'' turns out blank links.
6. Who/how is the WF rating being determined? I know it talks about expertise, is there a person designated to determine star rating? I ask b/c some of the ratings do not seem to make clear sense based on the info provided
7. Also typo in the 1 star definition - for two star it says not available for buy back, but on one star it says it is avail for buyback

 

[Cehrabehra]

I agree... I would have put it up in a beta form and given PS access to it to work out bugs before I put it up as the main site. It''s too buggy to be the only web presence IMO.

 

[:)]

Also, when I click ''gia, ags'' for reports, it only returns gia. when I unclick gia and select ags only it returns gia and ags!!!

 

[alucard]

I noticed the site change this morning when I was mid-way through comparing a bunch of stones on the site, and all of a sudden my selections all vanished on me as the old website ceased to be. I uttered a silent curse, and started over...

Addn'l bugs spotted beyond what has been mentioned above:

* The "?" helps next to some of the items return incorrect information:
- Advanced Options -> Table Percentage returns help for "Carat"
- Advanced Options -> Length Width Ratio returns help for "Clarity"
- Advanced Options -> Polish returns help for "Girdle"
- Advanced Options -> Girdle returns help for "Carat"
- Advanced Options -> Fluorescence returns help for "Table"

* Entering in a table size range does not appear to limit the search...e.g. I entered 50-56 as a range, and still get hits w/ table sizes of 58.

Hope this helps...

 

[JohnQuixote]

Date: 9/20/2006 3:14:18 PM
Author:
I think it has bugs still -

1. I am finding it difficult to navigate/extremely slow to load pages,

A slow connection would explain this: 87% of our users have broadband. If not, see if this persists.

2. gives most diamonds a one star 'whiteflash rating' (including expert selection!!!!!), (I am referring to 'most diamonds' when I enter my own search parameters which should not be returning any types of stones that would get low ratings - the expert selection is when I specifically search expert selection)

Bizarre. I can’t get it to replicate this. Can you be more specific about which search you’re using and the parameters? Edited to add: I did more research and see this happening with some fancy shapes in the advanced search for me - it seems to be applying different parameters than it was before.

3. when entering table and depth sizes in the advanced search it is not honoring what has been entered and is returning stones outside of the parameters. (likely a big part of the reason for the one star and two star ratings when I do my advanced search)

Sorry about that. The advanced search was working before release, but some changes were made to enable datafeed, etc. and now it’s not working correctly. I’ve alerted our programmers - thanks for pointing it out (and your patience).

4. fluoro parameter box is free text instead of giving predefined words (I think most people searching for diamonds would not know what to enter there) as is the girdle box,

Good suggestion - can be fixed.

5. The reports 'click to view' turns out blank links.

It should say “Image not available” if it’s not available.

6. Who/how is the WF rating being determined? I know it talks about expertise, is there a person designated to determine star rating? I ask b/c some of the ratings do not seem to make clear sense based on the info provided

The WF rating is our preliminary idea about a diamond based on available info - it is not a substitute for official laboratory grading which can be found on the grading report. All in-house diamonds are analyzed firsthand. Outside diamonds are rated based on available information provided by the supplier (it's noted that we can’t guarantee details of outside diamonds). Specific inquiries about a specific diamond can be answered in more detail.

7. Also typo in the 1 star definition - for two star it says not available for buy back, but on one star it says it is avail for buyback

Fixed.

Appreciate the time you took for such detailed feedback.

 

[JohnQuixote]

Date: 9/20/2006 3:28:41 PM
Author: alucard
I noticed the site change this morning when I was mid-way through comparing a bunch of stones on the site, and all of a sudden my selections all vanished on me as the old website ceased to be. I uttered a silent curse, and started over...

Please accept our apologies for the vanishing.

Addn'l bugs spotted beyond what has been mentioned above:

* The '?' helps next to some of the items return incorrect information:
- Advanced Options -> Table Percentage returns help for 'Carat'
- Advanced Options -> Length Width Ratio returns help for 'Clarity'
- Advanced Options -> Polish returns help for 'Girdle'
- Advanced Options -> Girdle returns help for 'Carat'
- Advanced Options -> Fluorescence returns help for 'Table'

* Entering in a table size range does not appear to limit the search...e.g. I entered 50-56 as a range, and still get hits w/ table sizes of 58.

As above, it looks like all of the code in the advanced search area needs attention.

Hope this helps...

Definitely.

 

[:)]

Date: 9/20/2006 4:28:19 PM
Author: JohnQuixote

Date: 9/20/2006 3:14:18 PM
Author:
I think it has bugs still -

1. I am finding it difficult to navigate/extremely slow to load pages,

A slow connection would explain this: 87% of our users have broadband. If not, see if this persists.

I do have broadband, but maybe it it just ''settling in''.

2. gives most diamonds a one star ''whiteflash rating'' (including expert selection!!!!!), (I am referring to ''most diamonds'' when I enter my own search parameters which should not be returning any types of stones that would get low ratings - the expert selection is when I specifically search expert selection)

Bizarre. I can’t get it to replicate this. Can you be more specific about which search you’re using and the parameters?

Sure - I go to expert selection, then when it pulls up I choose 2.5-3.5 g-h, si1-si2 - only one stone comes up and it is listed as expert selection with one star - the girdle is a bit thick, but I doubt that would lower it to one star! Especially if it is expert selection!

3. when entering table and depth sizes in the advanced search it is not honoring what has been entered and is returning stones outside of the parameters. (likely a big part of the reason for the one star and two star ratings when I do my advanced search)

Sorry about that. The advanced search was working before release, but some changes were made to enable datafeed, etc. and now it’s not working correctly. I’ve alerted our programmers - thanks for pointing it out (and your patience).

It''s ok - I just thought you should know about it

4. fluoro parameter box is free text instead of giving predefined words (I think most people searching for diamonds would not know what to enter there) as is the girdle box,

Good suggestion - can be fixed.

May want to fix the polish boxes too - I forgot to mention that!

5. The reports ''click to view'' turns out blank links.

It should say “Image not available” if it’s not available.

It just comes up with a ''close window'' box - including on the expert selection one I listed above. Although it did work on a 1 carat ACA that I clicked on just to test it - although I am pretty sure that you have your expert selection stones in house, so the report would be available.

Appreciate the time you took for such detailed feedback.

 

[JohnQuixote]

Date: 9/20/2006 4:44:43 PM
Author:

Sure - I go to expert selection, then when it pulls up I choose 2.5-3.5 g-h, si1-si2 - only one stone comes up and it is listed as expert selection with one star - the girdle is a bit thick, but I doubt that would lower it to one star! Especially if it is expert selection!

We have no ES rounds in the 2.5-3.5 range at present (largest is 2.4 I believe). We need to find out why that single non-ES 3ct stone is being pulled in. As for the rating assigned, the girdle thickness, depth, lack of measurement info & grading report are being penalized.

May want to fix the polish boxes too - I forgot to mention that!

Excellent...Ideal even.

I am pretty sure that you have your expert selection stones in house, so the report would be available.

It definitely should for in-house. Not for the 3ct intruder above, though.

Again, thanks.

 

[Regular Guy]

Well...this announcement is not even going as well as the one I hoped would have eclipsed mine, which is, in Jeoprody style...

OK, so what is the most visually balanced diamond in the world?

A saying that may approach accurate, but is really not that catchy
a new website design for WF

I noticed when trying to recommend a WF option lifted from the search by cut db today, and instead, got a sorry web page for all possible options clickable there. And...I thought that rather than point to either the WF error, or fail to give them a positive review, I''d leave it alone. But...no such luck, just yet.

You know what they say...call me swell, call me a fool, but just call me.

You can''t say we didn''t notice.

Good luck with the new site!

 

[sapphire_hearts]

I noticed that some of the prices were raised as well. I'm glad I got my purchase finished up on monday, or else I'd be paying more! I hope they don't continue to raise their prices *too* much!

EDIT: Nevermind my comment about the price being raised! I just couldn't figure out how to navigate the new website & got confused with the platinum/whitegold tabs in the price section. Very sorry about that!! *blush*

 

[:)]

Date: 9/20/2006 5:01:01 PM
Author: JohnQuixote

Date: 9/20/2006 4:44:43 PM
Author:

Sure - I go to expert selection, then when it pulls up I choose 2.5-3.5 g-h, si1-si2 - only one stone comes up and it is listed as expert selection with one star - the girdle is a bit thick, but I doubt that would lower it to one star! Especially if it is expert selection!

We have no ES rounds in the 2.5-3.5 range at present (largest is 2.4 I believe). We need to find out why that single non-ES 3ct stone is being pulled in. As for the rating assigned, the girdle thickness, depth, lack of measurement info & grading report are being penalized.

May want to fix the polish boxes too - I forgot to mention that!

Excellent...Ideal even.

I am pretty sure that you have your expert selection stones in house, so the report would be available.

It definitely should for in-house. Not for the 3ct intruder above, though.

Again, thanks.

Ah ha! I thought it was a new stone as it was not listed yesterday! I definitely found it by going through the expert selection section - actually I just tried to do it again using 2-4 carats and got several 1-2 star stones again, here is what I think the problem is...
On the main page, I click on expert selection round - it does not let me select size, it immediately takes me to a page with 9 stones from 1-1.18 carats, gh, vs1-si1 listed.
As this is not what I am looking for I modify the top of the page to the size and clarity I would like to evaluate and click ''find'' again.
I think at this point there is a problem with the search engine and it leaves the expert selection section for some reason. Yes, that must be it - I just tried changing the clarity only on the main page and it gave me 1-2 star stones after I did that.

Also, thanks for letting me know about why that one stone got the rating it did - it makes sense now that it is just being dinged for lack of info, and will help me to know not to immediately disqualify a stone based on lack of stars, but ask for more info if it initially looks like it may be a good one!

 

[reymyst]

Also, the Diamond search page isn''t very Firefox friendly....

 

[JohnQuixote]

Date: 9/20/2006 7:30:04 PM
Author:

Ah ha! I thought it was a new stone as it was not listed yesterday! I definitely found it by going through the expert selection section - actually I just tried to do it again using 2-4 carats and got several 1-2 star stones again, here is what I think the problem is...On the main page, I click on expert selection round - it does not let me select size, it immediately takes me to a page with 9 stones from 1-1.18 carats, gh, vs1-si1 listed.

Right – that’s the current default.

As this is not what I am looking for I modify the top of the page to the size and clarity I would like to evaluate and click 'find' again.
I think at this point there is a problem with the search engine and it leaves the expert selection section for some reason. Yes, that must be it - I just tried changing the clarity only on the main page and it gave me 1-2 star stones after I did that.

Ok, you win the ‘stump John’ award.

I tried a number of combinations and couldn’t replicate this. I know our people working to restore the advanced search code, so it may have been resolved (?) If you get it again let me know.

Also, thanks for letting me know about why that one stone got the rating it did - it makes sense now that it is just being dinged for lack of info, and will help me to know not to immediately disqualify a stone based on lack of stars, but ask for more info if it initially looks like it may be a good one!

No problem and we thank you again for your feedback. In-house is simple, as we evaluate those in person. We get different information from different virtual sources and anticipate some delta & adjustments to be ongoing.

By the way, if you tried to link to our goods via the 'search by cut' today: Link information changed when we flipped to the new site. They should be working tomorrow.

 

[:)]

Hmm, no, I just tried it again and it is still doing it (still getting that pesky one star 3.01 G!). Let me try again.
Home page
diamonds
expert selection round


Ah, eureka! - I know why you cannot replicate what I am getting! Due to the photos (and the rather gray color of the headings which sort of blends into the background), my attention is drawn below the ''step one'' section and directly to the photos of the stones (actually I just noticed now that there is even a ''step one'' label - the label headings [esp the step headings] don''t stand out much, except for the ''expert selection'' heading which is the heading with the most contrast to the background). If you are going through it and skip the ''step one'' at the top of the page and just click on ''expert selection round'', it then takes you to the 1.0 to 1.18 section that it is defaulted to. I then have been trying to adjust it from THAT page! Therein lies the problem - it appears it must leave the expert selections when you do that. May I suggest that the programmers set it up so that people could refine or change their expert selection choices from that page as well. I suspect it is highly likely that the same thing will happen to others.

 

[Beth]

I put some things in my wish list to for consideration and they disappeared. I don't mean disappeared as in "this stone is no longer available" but actually disappeared. I was logged in and the stones were all over 2ct. The same stones don't seem to be in the database at all now. Good luck with the new site. I will try searching it again in a few days time. ETA this was in a matter of minutes, after the new site was up. Did your prices go up today?

 

[:)]

Okay, if I start with step one and fill in size, etc and then click the other diamonds section it takes you back to the original default and makes you reenter it all over again - it would be nice if the info carried over to the next page, otherwise, why enter it the first time?

I don''t know if they tried to fix it yet (they may have been busy fixing the other stuff today), but just in case they think it is there, the labels for girdle, polish, fluoro, etc are not listed. And it is still pulling up only GIA from that page if you select GIA and AGS. And it still pulls up diamonds outside of the depth and table parameters that are entered - not trying to be pushy as in ''do it right now'', just wanted to let you know just in case they think it is already fixed! I sure it has been busy trying to convert over.

 

[JohnQuixote]

Date: 9/21/2006 12:07:17 AM
Author: Beth
I put some things in my wish list to for consideration and they disappeared. I don''t mean disappeared as in ''this stone is no longer available'' but actually disappeared. I was logged in and the stones were all over 2ct. The same stones don''t seem to be in the database at all now. Good luck with the new site. I will try searching it again in a few days time. ETA this was in a matter of minutes, after the new site was up. Did your prices go up today?

Beth, was the wish list one you had set up prior to the new site? Prices didn''t go up as far as I know - if you remember which prices in particular you were looking at I can find out for sure.

 

[JohnQuixote]

Date: 9/21/2006 12:16:36 AM
Author:
Okay, if I start with step one and fill in size, etc and then click the other diamonds section it takes you back to the original default and makes you reenter it all over again - it would be nice if the info carried over to the next page, otherwise, why enter it the first time?

I don't know if they tried to fix it yet (they may have been busy fixing the other stuff today), but just in case they think it is there, the labels for girdle, polish, fluoro, etc are not listed. And it is still pulling up only GIA from that page if you select GIA and AGS. And it still pulls up diamonds outside of the depth and table parameters that are entered - not trying to be pushy as in 'do it right now', just wanted to let you know just in case they think it is already fixed! I sure it has been busy trying to convert over.

OK, step one on the 'Diamonds' page does apply to in-house selections only. That's not noted and should be a simple fix. I'm told that how fast things are adjusted will relate to their level of difficulty to change globally, but don't worry; I've faithfully passed on all your notes. The site was taking many hits today and they didn't want to disable abundant traffic-in-progress. You're not pushy at all, by the way. We really appreciate the polite, helpful comments. Further observations are welcome.

 

[Kaleigh]

It''s hard for me to get used to. But I''ll figure it out. Seems like I have to jump through more hoops to see what I want to see than before. Maybe have the things you have to click on in a brighter color, just seems a tad dark to me.... Me eyes are getting old, LOL!!!!

Once the tweaking is done it will be great, I''m sure.

 

[Jelly]

OHMYGOODNESS!! New website, new pendants, XFactor cuts, ACA Princess Cuts!!!!!

I''ll be on the new site for hours!!

 

[:)]

The website no longer allows advanced searches? The advanced search function just links to a basic search function for shape, size, and price. Please bring back the table/depth/lab, etc selections for advanced searches! It helps to whittle them down!

 

[:)]

Also, how about a refine search for loose diamonds? If you want to try to narrow your search a little more than what you have gotten, it would help to be able to refine what you already entered instead of having to restart from scratch!

I also agree c/ Kaleigh that the site appears sort of dark.

 

[JohnQuixote]

Date: 9/25/2006 11:33:17 AM
Author:

Please bring back the table/depth/lab, etc selections for advanced searches! It helps to whittle them down!

We will. We took it offline for adjustments (I believe you were one of the people who helped ID some).

It will be live again once it's updated - hopefully sometime this week.

 

[:)]

Great!

 

[Shay37]

John, I love the new site. It looks great, and those ACA princesses are truly fit for royalty! That X-factor is intriguing as well. Yum, eye candy. Yay!!!!

The only thing that I have noticed so far is that on the ACA pages (didn''t check ES) when it lists Lower Girdle, it''s spelled Gridle. Other than that, looks great. Thank you for including those press releases as well. I loved reading that stuff. Way cool. Also, where are the Ready, set, go Earrings listed? I couldn''t see them right off and didn''t bother to look further. Have been browsing the education section.

Yay new WF website.

shay

 

[JohnQuixote]

Date: 9/25/2006 2:39:38 PM
Author: Shay37
John, I love the new site. It looks great, and those ACA princesses are truly fit for royalty! That X-factor is intriguing as well. Yum, eye candy. Yay!!!!

The only thing that I have noticed so far is that on the ACA pages (didn't check ES) when it lists Lower Girdle, it's spelled Gridle. Other than that, looks great. Thank you for including those press releases as well. I loved reading that stuff. Way cool. Also, where are the Ready, set, go Earrings listed? I couldn't see them right off and didn't bother to look further. Have been browsing the education section.

Yay new WF website.

shay

Hey Shay,

Always a pleasure to hear from you.

We appreciate the kind observations. The new ring builder and earring builder will be launched when complete (not too long from now we hope). Thanks for cruising the ed section. That area is also scheduled for some face-lifts before long to enable ease-of-use. I'm glad you're enjoying the trade news.

Meanwhile, I've included a diagram of upper and lower griddles...(woops!

thanks!)

 

[:)]

Date: 9/25/2006 4:35:57 PM
Author: JohnQuixote

Meanwhile, I''ve included a diagram of upper and lower griddles...(woops! thanks!)

Haha!

 

[:)]

Seems to be loading better, I think!

Interesting thing - if you go to ACA, then after looking at selections you change only the type of stone you are looking for from ACA to ''round ideal cut'', it brings up only one stone - the 3.01 G again! - I thought this may be a short cut to get from ACA to Expert Selection, but for some reason it takes it only to one stone (which isn''t even the expert selection).

I presume they are still fixing the advanced search?

 

[Ellen]

Date: 9/28/2006 4:56:21 PM
Author:
Seems to be loading better, I think!

Interesting thing - if you go to ACA, then after looking at selections you change only the type of stone you are looking for from ACA to ''round ideal cut'', it brings up only one stone - the 3.01 G again! - I thought this may be a short cut to get from ACA to Expert Selection, but for some reason it takes it only to one stone (which isn''t even the expert selection).

I presume they are still fixing the advanced search?

It means you have to buy it. Until you do, you won''t be able to view any other diamond.

 

[Lynn B]

You guys know I am the most technically challenged person around here, but I don''t quite understand the new website!

(Although it is quite beautiful!)

In the Gallery section, I can''t figure out how to stop the automatically scrolling pictures to get more information... and I don''t see the Whiteflash Design pieces??!

I also had trouble with the search for diamonds feature, but that has been addressed above.

Maybe I am just doing something wrong, or missing something?