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WF Customer Service Best in Business

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isabel

Shiny_Rock
Joined
Oct 23, 2007
Messages
136
I just wanted to give my opinion regarding the customer service with WF. Here''s a little background:

My fiance purchased my stone and setting from WF last March/April. He proposed in June with the ring of my dreams. Everything was perfect except for the head not sitting exactly as I had imagined it. Needless to say, I was NOT about to complain about the gorgeous ring to the man who just asked me to spend my life with him.

So WF found out that I was not 100% in love with my ring. I received a phone call from Vera yesterday. (This is 10 months later, mind you....they really didn''t HAVE to call me or attempt to help) She said that she wanted to make me 100% happy with my ring. Within an hour she e-mailed all the instructions on how to send it back and they will fix it!! And they''re not charging me anything! And they are going to hold onto the band we just ordered and send me pics of them together for approval.

I still can''t get over this...I keep telling everyone that I feel like I''m getting a NEW RING or something!

If you are shopping for a company or are unsure of purchasing online, you really should feel completely safe and secure with WF. I guarentee you that not every jeweler would be so accommodating 10 months after they already had our money. THIS is why WF has loyal customers.

I''m really just in shock. I''ve always been impressed by this company, but this is a new level. Just wanted to share my experience with you.
 

Maisie

Super_Ideal_Rock
Joined
Dec 30, 2006
Messages
12,578
Thats great news. How did they find out you weren''t happy with your ring?
 

isabel

Shiny_Rock
Joined
Oct 23, 2007
Messages
136
I had posted a question on here. I asked about switching the head on the ring using a local jeweler.
 

Lorelei

Super_Ideal_Rock
Premium
Joined
Apr 30, 2005
Messages
42,064
So glad you had such a positive experience!!
 

pixley

Brilliant_Rock
Joined
Nov 12, 2007
Messages
1,596
Isabel,
Your ring is stunning! So glad to hear that they are going to take care of you and your beautiful ring.
 

isabel

Shiny_Rock
Joined
Oct 23, 2007
Messages
136
Thanks Lorelei and Pixley!

I''m so excited. I am just heading out the door to send it. I''m so sad that I''ll be without it for a while!!! But it''s worth it!

 

AmberGretchen

Ideal_Rock
Joined
Jan 6, 2005
Messages
7,770
Sounds like Whiteflash to me - I''m so glad you''re having such a wonderful experience
 

isabel

Shiny_Rock
Joined
Oct 23, 2007
Messages
136
Yes I am. I''m glad glad I didn''t go to a local jeweler! I feel so comfortable with WF.
 
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