liaerfbv|1421352278|3816960 said:This is not the first time I've heard of people having issues with VC based on things they've posted here. Honestly, it's the reason I would never use him.
dk168|1421356659|3816997 said:If I were a vendor, and found a potential client dissing me in public, I too would decline his/her patronage.
DK
liaerfbv|1421416692|3817342 said:dk168|1421356659|3816997 said:If I were a vendor, and found a potential client dissing me in public, I too would decline his/her patronage.
DK
Did you really think the OP's original post was dissing VC?
Niel|1421432671|3817510 said:liaerfbv|1421416692|3817342 said:dk168|1421356659|3816997 said:If I were a vendor, and found a potential client dissing me in public, I too would decline his/her patronage.
DK
Did you really think the OP's original post was dissing VC?
Right? I didn't get that vibe at all. And I can't put my finger on it but I find VCs response a bit condescending.
Oh well. Onward and upward
We do not accept accept hard specifications for jewelry designs such as stone or metal millimeter sizes, height measurements, or other specs. We gladly would take into consideration clients’ general preferences towards their designs though as in “a more delicate or substantial halo” etc. Our experience has been that allowing us to set the perfect proportions for your center stone and for your finger size leads to the best results.
Niel|1421432671|3817510 said:liaerfbv|1421416692|3817342 said:dk168|1421356659|3816997 said:If I were a vendor, and found a potential client dissing me in public, I too would decline his/her patronage.
DK
Did you really think the OP's original post was dissing VC?
Right? I didn't get that vibe at all. And I can't put my finger on it but I find VCs response a bit condescending.
Oh well. Onward and upward
LLJsmom|1421435427|3817550 said:I reread Victor's response several times and did not think he sounded condescending. I think he was quite gracious. I also appreciated that he gave a detailed explanation of why he did not think it was a good fit. However, I appreciate details and specificity. Funny how different people can take a comment completely differently. "People vary..."
How is anyone treating this like a joke? The OP asked if they were out of line with their expectations. They stated there was a lack of enthusiasm, and wondered if they themselves were being too needy. Other people chimed in with similar experiences.Mayk|1421440296|3817625 said:I've pestered VC prior to being a customer with four or five emails trying to figure out if I could afford one of his FC bands. Then working with him on my reset and after the reset a quote for the band to match that I still haven't ordered yet and asking about the braided band. In all three, four and five or more cases of exchanging with VC he's been so nice, so quick to respond and provided Ideas about how the ring would look based on what I was hoping for. I hate to see how this thread has gone. I don't think its a JOKE. It's his business. And he's very good at creating beautiful works of art. Just saying....
Acinom|1421440890|3817636 said:LLJsmom|1421435427|3817550 said:I reread Victor's response several times and did not think he sounded condescending. I think he was quite gracious. I also appreciated that he gave a detailed explanation of why he did not think it was a good fit. However, I appreciate details and specificity. Funny how different people can take a comment completely differently. "People vary..."
I completely agree with your words LLJsmom.
I must say I am quite surprised about this discussion as Victor is such an absolute gentleman. Without exageratting I think I've sent more than 100 emails to Victor as I was so nervous about my first overseas project. I was completely hysterical to say the least. And he answered every single mail so patiently and professional. Never tired to give great suggestions. He is also quick to responds and sticks to his promises. Integrity must be his second name
But surely there is a jeweller for every personality.
SK will surely make a fabulous ring for you OP, just like VC just finalised his 3rd fabulousness for me.
Your stone is amazing OP
telephone89|1421442398|3817658 said:How is anyone treating this like a joke? The OP asked if they were out of line with their expectations. They stated there was a lack of enthusiasm, and wondered if they themselves were being too needy. Other people chimed in with similar experiences.Mayk|1421440296|3817625 said:I've pestered VC prior to being a customer with four or five emails trying to figure out if I could afford one of his FC bands. Then working with him on my reset and after the reset a quote for the band to match that I still haven't ordered yet and asking about the braided band. In all three, four and five or more cases of exchanging with VC he's been so nice, so quick to respond and provided Ideas about how the ring would look based on what I was hoping for. I hate to see how this thread has gone. I don't think its a JOKE. It's his business. And he's very good at creating beautiful works of art. Just saying....
It's wonderful that you have had great experiences with this vendor, not everyone has, and I don't see why both sides cannot be heard (read?). Especially in this thread, most everyone has been very polite and respectful. Perhaps someone else reading this thread is going through something similar (doesn't even have to be the same vendor), and will gain insight into their own situation.
liaerfbv|1421460346|3817800 said:Seeing as how we have no idea what truly transpired between OP and VC, it's well within OP's rights to say he felt a vendor was communicating with was lacking in customer service. If he felt slighted, ignored, condescended to - whatever. It's his right to say what his experience was either way and everyone can draw their own conclusions. Continuing to post that VC is amazing designer and a wonderful guy does nothing to address how the OP felt after their interaction. Obviously based on other posts on this thread, others have also had negative experiences. That's okay. No one is perfect and not everyone clicks and no vendor is going to make everyone happy 100% of the time and the OP has moved on to a new vendor, no harm and no foul for anyone. But I really hate this mentality that "VC is the BEST!" and anyone who dares to post about a negative experience is committing the most grievous sin.
Mayk|1421461130|3817806 said:Why is it ok for OP to call the communication "a joke". Because it didn't suit her that he declined politely... So it's ok to bash a well respected vendor because he declined in the spirit of not seeing eye to eye creatively? Then the people who've had good experiences should sit quietly on the sidelines and say nothing... Ok... Guess only the bad stuff should be posted. I withdraw I don't have a negative experience to share.
Laila619|1421382026|3817218 said:liaerfbv|1421352278|3816960 said:This is not the first time I've heard of people having issues with VC based on things they've posted here. Honestly, it's the reason I would never use him.
I contacted VC for a quote on a project last year, and the response I got was very terse and decidedly cool, so I went with another vendor.