Trouble with JA... What should I do?

[Steve6716]

Got the image! Ok, so here are the full specs and pic.

1.16 ct
Color I
Clarity SI1
Depth 61.7
Table 58
Girdle Slt. Thk to Thk
Culet - none
flourescence - none

Crown/Pav (in degrees) 35 / 40.6

 

[Lorelei]

Good image.

 

[Stephan]

Nice IS picture!
And such a crown will give some nice fire!

 

[rickdeckard]

Just read this thread, and i don''t get some of the early comments... Like : "before questionning a vendor about not responding, call them" i think it is completely wrong !
the point of an internet vendor is to be reachable by mail !!! the antispam, server issues etc... can indeed be a problem, but it is the vendor''s problem, not the customer''s problem.
James Allen, gave a very professional answer and follow up to this thread, and i''m sure he will take all the necessary acitons to solve those internet contact flaws. And everyone here KNOWS he IS an highly trusted and respected vandor ! but what about people who are not pricescope members?
what about people who just found out about his website and send some inquiries by mail without getting replies? They will probably go and buy somewhere else, and i bet JA, is concerned about this logic issue as well. please do not forget we are talking DIAMONDS here, not a cd or a DVD, when i want to buy a DVD that is not available in a major shop like amazon etc... and i find a website i never heard of who have it in stock, if i get an error message when checking out with my cart, i will simply not try any further, close the window and forget about it. whatever server/technical issue they have is not my business, i want complete safety while buying... So as for buyng a diamond online, wich can be quite scary for many people, i do understand that unanswered e-mails, can result on questionning.

 

[Gypsy]

Date: 8/19/2009 3:38:34 AM
Author: rickdeckard
Just read this thread, and i don't get some of the early comments... Like : 'before questionning a vendor about not responding, call them' i think it is completely wrong !
the point of an internet vendor is to be reachable by mail !!! the antispam, server issues etc... can indeed be a problem, but it is the vendor's problem, not the customer's problem.
James Allen, gave a very professional answer and follow up to this thread, and i'm sure he will take all the necessary acitons to solve those internet contact flaws. And everyone here KNOWS he IS an highly trusted and respected vandor ! but what about people who are not pricescope members?
what about people who just found out about his website and send some inquiries by mail without getting replies? They will probably go and buy somewhere else, and i bet JA, is concerned about this logic issue as well. please do not forget we are talking DIAMONDS here, not a cd or a DVD, when i want to buy a DVD that is not available in a major shop like amazon etc... and i find a website i never heard of who have it in stock, if i get an error message when checking out with my cart, i will simply not try any further, close the window and forget about it. whatever server/technical issue they have is not my business, i want complete safety while buying... So as for buyng a diamond online, wich can be quite scary for many people, i do understand that unanswered e-mails, can result on questionning.

In the defense of the earlier posters. It's something of a common occurance that posters often come on here asking for advice on how to handle situations that if they thought about for a second, they could figure out on their own. And what some posters don't realize is when you do a search for James Allen or JA to see what their reputation is... most people don't go past the header they see a couple of "trouble with X vendor" threads and decide that the vendor is a bad one. Then wonder why the vendor is consistently recommended. SO, many of the regular posters feel that perhaps if the 'trouble' is something as easily fixed as not being able to get a hold of a vendor via one form of communication, while another is readily available... perhaps they should try that first before posting. No one is saying send them a certified letter, just pick up the phone. WE, as in PSers can't really FIX this problem for you. The vendor can, so you should try to address it with them first. If you have true trouble with a vendor, as in they have refused to fix a problem that they should have, your diamond is lost or stolen in the mail, or whatever AND YOU HAVE TALKED TO THEM ABOUT IT, THEN... post for advice cause we might be able to help you by saying more than "have you tried calling them?".... which really, is the first question any responsible person responding to a post like this is gonna ask.

As for spam filters etc. being the vendor's problem----let's think that through. These are sites selling diamonds, that transact with large dollar amounts. They are probably at a pretty high risk for hacking, viruses, or whatever those things are called that sit on your system and send out credit card information. So really.... YES, it is the vendor's problem and if their filters aren't set high enough they could be putting their customer at risk. So if it's a choice between having my personal information hacked or me picking up the phone and checking to see if my email got there. I'm gonna say... the spam filter is okay.

 

[rickdeckard]

completely agree with you.
My point was just that for people that are newbie to internet purchases, or not pricescope members, having technical issues can make a good and trusted internet vendor to loose some new customers.
and that if i can understand PS''ers reaction, i think the original poster''s reaction was just as understandable.

 

[atroop711]

I would call...emails get lost and are sometimes delayed.

 

[phoenixgirl]

I would have been annoyed by the lack of/delayed responses too. You did nothing wrong by posting your quandary! Surely JA wants to improve their business and customer and service and you have helped them do that. Maybe this post will scare away a few potential buyers from JA, but that's what you get in an internet business . . . online reviews. And I suspect that more potential buyers are scared away by not hearing back from their emails than by finding this forum and reading all of JA's reviews (most of which are positive), so in the end JA and the customer have come out ahead.

 

[Steve6716]

I certainly hope I didn''t scare any business away from them, they''ve done well to get back to me quickly since the initial delay. I guess if anything, people like me who are completely new to this just need to be patient and call if you can, otherwise just follow up by e-mail. Anyway, can you all give some more opinions on the IS? It seems to be pretty solid IMO, but again I don''t know a lot about them other than what I''ve learned on here. What else should I consider before pulling the trigger?

 

[Lula]

Steve, you may get more responses to your IS questions if you start a new thread with a title asking for "advice on IS image" or something like that.

 

[Gypsy]

Date: 8/19/2009 4:44:14 AM
Author: rickdeckard
completely agree with you.
My point was just that for people that are newbie to internet purchases, or not pricescope members, having technical issues can make a good and trusted internet vendor to loose some new customers.
and that if i can understand PS''ers reaction, i think the original poster''s reaction was just as understandable.

Yes. And I agree with you. The Ops post is understandable. All I was saying was... it would be nice when folks post issues, that they would have tried to resolve those issues by the first most obvious means (contacting the vendor) then following it up with a post if that doesn''t get them where they need to go.

I don''t think that Steve did anything wrong in posting, but if he (or others in the same situation) would perhaps put themselves in our shoes... they''d realize that the first thing we are gonna say is "have you called?" Then picking up the phone. Seems to me posting on here takes more time than picking up the phone anyway.

And no, not all of JA reviews are positive... and it IS important to know what a vendor''s issues are. And yes, you do get online reviews. But some of the drama can be cut down. Like... instead of "Trouble with X vendor!!!"... titiling the post, "JA slow to respond with IS"... so everyone knows what the issues is. AND if that title is followed by a... "I have called them twice without any resolution... and emailed them" it would be a MORE EFFECTIVE post.

But then, I clearly live in la,la land.

 

[soocool]

I purchased my diamond and ring from JA this past April. My initial contact was through email. And yes, there were delays in getting responses, but the diamond was placed on hold and I received the images I had requested. I followed up with a phone call because I had additional questions and find it easier to speak with someone who can respond to my many questions at once. Many times a response from a vendor can spur additional questions which I prefer to take care of all at once.

Another thing, when I began my JA inquiries it was just before Mother''s Day. Imagine the number of inquiries and sales going on at that time. People do the best they can under the circumstances.

Just because it is the internet it is not a computer generated response. There is a person on the other end handling numerous emails at once. On the phone you deal with one person at a time.

So while it wasn''t the quickest , JA certainly delivered the most beautiful product to me and I was not disappointed. I would certainly use them again.

HURRAY JAMES ALLEN!

 

[Sam82]

Each time I contacted JA about an idealscope, they sent me the image the next day. So, no complaints there.

I agree with others that things do get lost in cyber space. I''ve had e-mails get lost and text messages too. These things happen. Also, since the idealscope images come as attachments, there could be a problem with that. I don''t know where you are accessing the e-mail. I never use my job e-mail or computers for pesonal business. Some of them have really strict filters.

I agree with others that I would have called first before posting. Not that posting an honest experience is wrong, it just would not have been my first choice.

As for not calling at work, can''t you use your cellphone during a lunch break?

 

[rickdeckard]

Gypsy,

"And no, not all of JA reviews are positive... and it IS important to know what a vendor''s issues are. And yes, you do get online reviews. But some of the drama can be cut down. Like... instead of "Trouble with X vendor!!!"... titiling the post, "JA slow to respond with IS"... so everyone knows what the issues is. AND if that title is followed by a... "I have called them twice without any resolution... and emailed them" it would be a MORE EFFECTIVE post.
But then, I clearly live in la,la land"


can''t think of a better point of view !!

BTW : i hate online reviews form those "reviewers" type of websites, anybody can post poisitve or negative feedback for any personal reason... Reviews should be granted (positive or negative) by entering something like your proof of purchase n° or something like that, or any other way that will make the review if not accurate, at least real....