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Toppers Jewelers _ Engagement Ring

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etane

Rough_Rock
Joined
Aug 26, 2008
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Hello Price Scope:

I am a wee bit feeling unnerved due to recent or lack of correspondance with the said jeweler. As of now, nothing has gone terribly wrong. I just have a bad feeling. I want to start chronincling my experience with the said jeweler in hope that my situation is as of yet not out of the norm and in hope of finding reinforcement of ideas in case I do run into something more serious later on.

About 5 weeks ago, I placed a deposit for a Whiteny Boin platinum engagement ring with padparadscha center stone. I was told by Bill, the owner, that it will take Boin less than 4 weeks turn around time to make the ring and mount the stone. Before the purchase, I was in regular correspondance with Bill. He would call almost everyday to update me regarding his search for the "right" padparadscha. He did find one that is pretty close to what I was looking for, hence, I placed the order with him. However, I have not heard from him after the order which is fine with me as long as everything goes according to schedule.

So, a month later after the order was made, I gave Bill a call to see if there''s an update on my ring since its the end of the 4th week since I placed the order. He immediately asked Andrea to call Boin and told me "I have no idea why they take this long!" Andrea told Bill and he told me that Boin should be done in a week. So, a week passes by, I gave Bill another call. I called around 3pm PST which is after hours in East Coast where Boin is. So, Bill told me he will call me back the next day with updates.

A day later, no call. I called back the day after that, and Bill told me that he THINKS he knows what is going on which is Boin is at some show and will be gone through the end of the week. And, he said he will call me monday with updates. Yesterday was monday, and he didn''t call. Today is Tuesday, and he didn''t call. I called Bill, but he wasn''t available. Instead, Andrea called me back after I left Bill a message.

Andrea told me that the order typically takes 4 to 6 weeks to fulfill by Boin and nothing is out of the ordinary. I told her that Bill told me I would get my ring in less than 4 weeks. She replied that this is too quick and that Boin is still at that show and will not return until perhaps a couple of more days. She said she has left messages with Boin but hadn''t received any replies yet.

So, I can do nothing but wait.

I had purchased a watch from Bill years ago. My mom and her friends have purchased things from him before too. I haven''t heard of anything that has gone wrong previously. And, nothing has really gone wrong yet. As long as the product is in good shape after it is received, I am a happy camper. However, my fiance and her family is anticipating to see it. I am in no rush at all. I just do not like being told different information with no follow through behind it.

I just hope there is no problem(s) after I receive the ring.

I will update this post as more information comes in. In the mean time, your opinions about the matter will be appreciated.
 
Hmm...at first they promised less than 4 weeks and now you are on week 5?

I know it''s frustrating, but good things come to people who wait. And unfortunately that''s all you can do now. I think you have the right idea about documenting your correspondence with your jeweler, but I''m guessing everything will turn out just fine and you will be happy as clams when you receive the final project.

Pearlman''s carries Boin pieces. If you have put a deposit down, then maybe you can investigate another jeweler.

Sorry for your troubles...i''m sending good thoughts your way that everything will work out!
 
Just keep being the squeaky wheel...I know lately when corresponding with Bill it''s been slow getting a reply back. Bill''s a great guy but he is getting really really old and has had some health problems recently....so not sure exactly what is going on behind the scenes. The other person (I think his name is Russ?) is not helpful at all. Don''t even bother.
I''m sure it will all turn out fine in the end.
 
Toppers has a good reputation so I don''t think they are dropping the ball as much as they just don''t have any news to tell you. Bill probably quoted you a time frame that was unrealistic--maybe based on the past but with a show going on your project will take longer. You''ll just have to be patient. I wouldn''t worry about your deposit.
 
Thank you for your kind replies.

I have no problem waiting patiently. It certainly would be easier to do so if someone from Toppers were to give me a call to inform me if something is not on schedule instead of me "pestering" them with phone calls. I feel as though they think I call just to remind them how ineffective they are at keeping track of things. Know what I mean?

Anyways, talked to the sig. other this evening, and she reminded me that we ordered the ring on 7/12. So, we are actually going on our seventh week of waiting. She is actually the angry one amongst the two of us. She thought this would be inexcusable if we actually planned our engagement party sooner than later. We only pushed it back because I hurt my knee a few weeks ago and will receive surgery on Thursday.

If that freak basketball accident didn't happen, we would not have postponed the party, and I might actually be angry at Toppers. For now, I am just unnerved.
 
Update:

Received phone call from Andrea. She told me Boin are just back from a road trip and will finish the ring by end of this week. And, I should get the ring next week. Maybe it is Boin's artist mentality to just up and leave without leaving any communication to their dealers. I actually admire that. I wish I can do that.

I hope they are happy and well rested and will put extra "love" into my ring.
 
OK just got off the phone with Bill. When he picked up the phone, he told me good news the ring has arrived, and it actually arrived on Saturday (Thanks for the phone call). He said he was going to send it to me today, but Andrea was out sick, and he also went to the hospital. This is perfectly understandable as I was also at the hospital today to check up on my knee. So, just to make sure, I asked him if he has everything I requested to send me including the ring, certificate for the stone and appraisal. He started jotting them down and told me he doesn''t know where the certificate is but will find it. Then, I asked him about how much is outstanding.

On the day the deal was made, he only had Boin''s January pricing. He upped the MAP price by 10% to compensate for the climb in platinum''s price and then gave me a percentage discount off that. Yes, he could have just asked Boin what the actual ring price was before the deal was made, but he never got to that. I traveled from out of town (Orange County) just to see the rock and thought we''d just do it his way. It might be easier. So, we agreed on the price, and he told me if the price of the cost of the ring is more than 10% higher than when it was in January, he will eat the difference. And, if it is lower than 10%, then he will refund me the difference. The day after the sale, he called to give me good news that the price of the ring was less than 10% greater than when it was in January. He told me he will drop the price on the ring but didn''t say how much. He said we will figure it out when the time comes.

So, today, when I asked him how much is the outstanding balance (I had left him a 15% deposit), and I reminded him of our conversation about the ring price situation. He got pretty frazeled and said he will figure it out tomorrow.

I feel bad making him feel like he''s not on top of things. At least the ring is in his possession and will be shipped to me tomorrow. I am almost out of the tempest.
 
I have bought things from Toppers too and they are nice people. Hopefully it will all work out. I hope your ring is very pretty - please post photos!
 
I sort of got into it with Bill today. He called to talk about shipping me the ring and went over the list about what I asked for, appraisal, certificate and so forth.

Anyways, he reduced my outstanding balance a bit because the price of the ring was not as high as he originally quoted. That's good news. Then, I asked he if can toss in a lil bit more for the waiting. He said he didn't do anything negligent, and he did everything he could to get the ring to me as soon as he could. Plus, he's refunding me the difference. He claims most stores wouldn't even do that. I replied, sure it is the manufacturer's fault that the ring was delayed, nevertheless, it is YOUR customer that was left in limbo for weeks and had no idea when the ring was going to arrive. Everytime I had to call HIM to get HIM to call Boin to find out what is going on. Plus, how many people would give the salesperson the benefit of the doubt when the salesperson doesn't even know what the price of the ring is?

We talked about the ring for two weeks before I went to the store. I still gave him the benefit of the doubt when he didn't look up the current pricing. And, he has the nerve to tell me in effect I should be grateful he is giving me something back for him over estimating his cost.

He responded that he truly believes he did everything he could. He worked hard to find me the rock I wanted. And, he's even going to find out what 5% alloy is used in my ring. I am curious what alloy is going into the ring, and I only asked him like 5 times. And, how much work is that to find out, a phone call?

Each time I call to find out what's going on with the ring, he said he says he will call me back tomorrow. He never does. It is always I who call him. And, it isn't until the Boins returned from their road trip did Andrea call to inform me of that.

And, they didn't even call me when the ring arrived at their store. It arrived last Saturday. I called on Tuesday, and they finally decided to get the shipping and bill payment process started. Sure, they had to go to the hospital Tuesday. Well, so did I, and I still managed to give the store a call. They could have shipped the ring to me on Saturday and arrived on Tuesday before they even went to the hospital. Not that I am being nit picky, but it is Bill who claimed that he's done "EVERYTHING" he can do get me the ring as soon as possible.

Well, he summed it up by saying "I really did everything is possible". I responded that yes you truly convince yourself that you have done everything possible. Then,he asked me "what do you think you are entitled to?" I truly am not entitled to anything. However, it is obvious that we have very different views about what customer service entails. I told him to just charge me the balance and ship the ring. He asked how soon do I need the ring. I said as soon as possible. He asked, how soon? I said I am in no rush, Saturday is fine. He said it can't be Saturday because it costs $25 extra. I said I don't care send it to me Friday it doesn't matter.

He said, I will call you back later to finalize everything. This was 2 hours ago.

Yah, I will post a pic of the ring after I get it and when I get it...

Lastly, when I told him that we had originally set a date for the engagement dinner two weeks ago but postponed it because of my knee, he said good it wasn't the ring that caused the delay.
 
Ya know... Just my perspective, but I think that while you are not getting A+ customer service here, and the business has made a few communication mistakes, you are not getting totally shafted. You were out no money as a result of the delay, doesn''t seem exactly like they should give you discount for that though I understand why you are annoyed. They have at least been honest with you on their pricing and are adjusting the price downward. It is always sketchy to agree to later price corrections and they may want to rethink that business plan, since lowering your cost doesn''t seem to have improved your opinion of them much.

I too had some communication mistakes with my local jeweler and was annoyed at them for not listening to me a few times. But they honored a sketchy, verbal extension of their anniversary sale 10 months later when I bought my wedding ring from them, and that went a long way towards showing me they wanted my business. Same here. How easy would it have been for them to misremember the previous agreement or lie about their pricing? That would have been evil.

Just wait til you get your ring and hopefully it will be wonderful and you can think moderately good thought about Toppers but find some other jeweler for future purchases.
 
Yes, I agree that nothing has gone terribly wrong. Bill and I just have a disagreement about how great of a service he has provided me. It is my intention to not use him in the future for my purchases as we certainly do not agree on what customer service entails. I do not consider myself a high maintenance customer. I do, however, like to end this transaction on a good note as this is an momentus purchase for me. He could have tossed me a coupon for future purchases. A free wet nap to clean the ring with. A $10 Starbucks card. I don''t care. Anything that shows me why I should adore them as a retailer instead of them telling me why I should adore them.
 
Date: 9/3/2008 10:18:19 PM
Author: etane
Yes, I agree that nothing has gone terribly wrong. Bill and I just have a disagreement about how great of a service he has provided me. It is my intention to not use him in the future for my purchases as we certainly do not agree on what customer service entails. I do not consider myself a high maintenance customer. I do, however, like to end this transaction on a good note as this is an momentus purchase for me. He could have tossed me a coupon for future purchases. A free wet nap to clean the ring with. A $10 Starbucks card. I don''t care. Anything that shows me why I should adore them as a retailer instead of them telling me why I should adore them.
Why do you need something free to feel justified? I''m sorry, I am a consumer and am here to help consumers. I have no idea who this company is, so no affiliation there.
It just sounds to me though that they did give you a reasonable discount. Yes, there were some comms difficulties, but nothing horrible..

Perhaps their style of doing business is just not for you?
 
I don't need anything free to feel justified. I am just trying to find a silver lining. Anything to help me not leave a bad taste in my mouth everytime I see the ring. I don't intend to buy another engagement ring in my lifetime.

I have bought a watch and my family have bought various things from Toppers before. I was figuring on getting pair of watches for my girl and myself after the engagement. I don't think I will go back to a place that doesn't at least try to salvage a situation gone bad.

Business as usual attitude is not what I expected from Toppers from the start. Maybe I was expecting too much than it is my fault.
 
Date: 9/4/2008 3:16:02 AM
Author: etane
I don''t need anything free to feel justified. I am just trying to find a silver lining. Anything to help me not leave a bad taste in my mouth everytime I see the ring. I don''t intend to buy another engagement ring in my lifetime.

I have bought a watch and my family have bought various things from Toppers before. I was figuring on getting pair of watches for my girl and myself after the engagement. I don''t think I will go back to a place that doesn''t at least try to salvage a situation gone bad.

Business as usual attitude is not what I expected from Toppers from the start. Maybe I was expecting too much than it is my fault.
I sincerely do understand how much of a big deal buying an ering is, I don''t mean to sound unsymmpathetic.

have you expressed the way you feel to the vendor?
 
Update:

The ring should be half way to my gf's house. We have it sent to her house because her dad is retired, so he's home all day and ready to sign for the package.

My gf is going to inspect the ring right after she gets home. Our original plan was for her to give me the unopened package, and I will get on one knee and place the ring on her finger after going to somewhere fancy. This is so unlike me, ya know get on knee and stuff, and will be extra hard since I just had knee surgery last week, but it's her special request. And, we really rarely ever go to fancy places. However, we both feel uneasy about the ring since it took so long and are hoping the ring turns out ok. We both don't feel comfortable asking Toppers for help in case anything is wrong with the ring, so we really really hope nothing goes wrong with the ring.

The whole ring trek really took about two years. We tired kicked many many stores ranging from jewelry mart to Stuart Moore. I found Goldberry on Yelp.com who custom designs platinum rings and specializes in attaining precious stones for the ring or should I say she specializes in designing the ring around the stone. I really wanted to check Goldberry out, but my gf didn't feel comfortable with this store for some reasons. We saw a beautfil padparadscha at Stuart Moore in SF. I can almost betcha that thing is heat treated because that rock is beautiful, and I couldn't find one just like it on google or anywhere.

After researching more about padparadschas, I narrowed down what qualities about the stones we liked. For the money, I wanted the stone with the highest contrast with both orange and red hues with clarity comparable to a top diamond. I already forgot my 4Cs, but I think I am referring to a VVS or higher. The rock must NOT be heat treated and must have a certificate stating it is natural Padparadscha from Sri Lanka. And, now all there is left is finding the right ring.

As I mentioned, we tired kicked stores all over. We also went to what I consider old people stores such as Cartier and Tiffany's and finally we found a ring my gf liked. We found it at this Japanese department store located in Taiwan. They carried an assortment of Hearts on Fire rings that we never saw when we were stateside. And, there was one particular design that finally won my gf's heart. It's sort of a lotus design. We thought we'd get this ring after we return home. After we got back, we couldn't find this ring. It is not on Hearts on Fire's website, and we went to various dealers which they all concluded was an Asian market only model.

I did more research on Hearts on Fire in the mean time. I learned about Hearts and Arrows and all their marketing speak. But, I also read a lot of criticisms about Hearts on Fire. I got the feeling that HoF is sort of an Amway type of organization. I am sure they are not, but I get this vibe after doing the research. So, I convinced my gf no HoF.

After doing months and months more of store tire kicking and web research, I saved numerous pictures of rings in my hard drive and emailed them to my gf to see daily. She even got frustrated and told me to just pick one and surprise her. Probably after the 30th or 40th ring image I emailed her, she finally saw one she liked. She told me which image it is, and I tracked down where I found the image and found it to be the Whiteny Boin. So, that weekend we went to the closest Whiteny Boin dealer. I don't want to say the name of the store in case the store feels I am libel-ing against them, however, certain things they did didn't let me trust them.

When we first walked in, a very nice lady showed us the Whiteny Boin rings that were in her display case. We got there first thing in the morning, so the proprietor wasn't in yet. So, the lady couldn't talk about price. She said I had to talk to the owner. Anyways, we saw the ring and thought it looked better than on the website. However, we liked another Boin model more. This one was an even simpler design and is 3.5mm thick. The price tag on the ring says $3750. So, we really liked the ring and price and took the owners number. We went across the street for lunch (hint: best burger in Los Angeles), went home and called the owner that afternoon.

The owner told me the price tag is a few years old and actual price of the ring went up to $6500 due to the rise in platinum's price. I told him that we are priced out as the ring with the stone would be closer to $10k. I told him my limit is $7-8k. Then, he told me he can have his designer make a ring just like the Boin one we like for closer to $2k. I told him we will think about it and perhaps go see him next weekend. However, I was sort of freaked out. I don't think this is either legal nor ethical. And, I don't want our ering to be some imposter. So, I never called this store back. The proprietor did call me back a few days later asking me if I wanted to see some diamonds. I told him that won't be necessary. A week after that he called me 4 days straight and finally left me a VM asking me what I wanted him to do with the diamonds...

Anyways, I checked where our next closest Boin dealer is which is about 60-80 miles from me off the 405 (one of the busiest freeways in the world). So, I checked the next closest location which is Topper in Burlingame, about 450 miles from OC. Well, I used to live in the Bay. And, I am familiar with Topper since I bought a watch from Bill the owner before, and I accompanied my mom to pick up some of her purchases too. I haven't seen Bill in over ten years. But, I remember him to be very professional and courteous. I remember he set my watch by getting it to match exactly to the second to what the official time is on the phone. Plus, he gave me a pretty good discount on the watch, so maybe he can cleave a little off that $6.5k price tag.

I did some more web research by going to Yelp and found pricescope. Topper didn't get the highest ratings, but I figured it was because the location was attractive to foot traffic. And, many who complained were complaining about not getting enough attention. I proceeded to give Toppers a call, and "Bill Kaplan speaking" responded on the other end. I was happy to hear that because I wasn't sure whether Bill was still working there. At the time I thought Bill was not the boss and an Asian lady (I think her name is Mei Ling) is the boss. I thought this because Mei Ling manned the jewelry section and dealt with my mom each time we were there while Bill was sorta taking Mei Lings "commands". Who knew Bill was the boss.

Anyways, I told Bill what I wanted, and I sort of tested Bill on Padparadscha. Not that I am an expert on stones, but he seems to speak the language well enough, and he told me he will call his contacts to track down what I was looking for. He did sort of complain about me being too particular about acquiring a Pad with a certificate that reads "Natural padparadscha" and "non-heat treated" or "no evidence of heat treatment". He thought "orange pink sapphire" was synonymous. Also, what I was looking for is rare in terms of the size requirement. I thought all I could afford to keep within budget is something between .8 and .9 ct which is really small for an untreated Pad supposedly. So, I had to coax Bill into finding a Pad with all these requirements. I wasn't sure Bill could do this while keeping the ring with rock mounted under my budget. Well, two week later he called to tell me he found something we can go take a look at.

We flew to San Jose that morning, rented a car, drove to Burlingame and had a wonderful breakfast at this restaurant across the street from Topper. There were tons of people on that street that morning because Apple was releasing their new iPhone, and there is a sizeable Apple store near Topper. So, after breakfast, we walked in and met Bill for the first time in 10 years. I can't say I recognized him at first glance. Sure, he's older but his style sort of changed too. Before he was clean cut with sharp blazer. Now he is not as well groomed more similar looking to George Carlin the comedian who recently passed away. So, on to business. I thought the color and intensity of the rock was only 80% of what I was looking for, but my gf thought it is just right. I will concede to her since she's wearing it. After using the scope, my gf found a tiny fissure. She didn't want the rock after finding it. Bill told us how hard it was to find what I required him to find. We walked out the store to talk it over while doing a lil window shopping. Then, we agreed to get it.

The ring turned out to be considerably under my budget. We went with a 3.0mm instead of a 3.5mm because it looked much better on my gf's hand as she has small hands. The .5mm makes a big difference as it allows the ring to shed alot of bulk. The price of the 3.0mm is only cheaper by a few hundred dollars which I thought is unfair as the thinner ring probably shed quite a few measures of platinum. But, I was paying for the workmanship.

BTW, the price the owner of the first store gave us was total bologne. He way over priced it. The price Bill gave us was around $5k. That was January pricing, so he added 10% then gave us a break after that. And, as explained, he will refund us the difference if the current price is less than January's price x 1.1. So, I was happy as I like what we purchased, and it came under my budget. My gf is ecstatic because we finally found her what she wanted despite the micro fissure.

Originally, I was hoping we can walk out with our ring the same day. However, Bill told the ring has to be custom made by Boin and have the rock mounted. And, he will send us the ring, it will be ready to be shipped to us in less than 4 weeks and added most probably it will be done way before that, but four weeks is a safer number.

Four weeks later, I gave Topper a call. Bill picked up the phone, and I said "Hi Bill, this is (my first name and last name). Long time no talk!" He responded, "It hasn't been THAT long". I asked, do you know who I am? He asked me to remind him. So, I explained I was in the store 4 weeks ago, I ordered the Boin ring with Pad and the 4 weeks period is up. "Where is my ring?" Bill shouts, "Andrea, go call Boin. I have no idea why this is taking this long. Boin didn't pick up, and Bill told me he will give Boin a call in the morning, and that he will give me a call back afterwards. Well, two days past, and I called again. Same story, Boin no answer and he will call me back after the weekend. After the weekend, no call, so I call back. You know the drill. Finally, Bill told me he's almost certain Boin went to this show that will last thru the end of the week. I will give you a call back after the weekend. After the weekend, no call, so I call the store back again... You know the drill.

Well, it turns out there was another one of Bill's customer who has the same name as mine except our last name is spelled differently. So, that's why he got confused about who I am when I first called him back.

Anyhow, this was about the time I first started posting in this thread. And, later Andrea finally calls me back to tell me Boin was on a road trip to deliver their kid to his/her new college. How can I deny them there family time. I was not mad at Boin at all although they could have been a bit responsible to their dealers and not let their customers hanging. Yet, I really thought Topper could have handled this situation better. There was no sense of urgency or proactiveness on their part. Like I said, business as usual.

During this time,I never expressed my displeasure with Topper. I can tell they (Bill maybe but definitely Andrea) were getting sick of my calls. When Andrea first called me back, she told me 4-6 weeks is normal. I told her Bill told me it would take less than 4 weeks. She said Bill got it wrong and it will take 6 weeks. This really is where I got angry. I don't understand how she can say this with such gull and righteousness. She may be right and Bill might be wrong. However, the important part is I was TOLD it will take less than 4 weeks. And, they know it's an engagement ring. Plans usually follow an engagement ring such as the actual engagement. I really have to wonder what business this lady she think she is in. It really irks me how teflon non-stick she think is in regards to her responsibilities. After all, she is in charge of all special orders. If an order is late, she needs to find out why and whether the situation can be ameliorated. If an order is about to be due, she needs to follow up to make sure nothing goes wrong. You know, Murphy's law! She's done none of that and let Boin waltz out of town for weeks without a care in the world.

I just remember something while talking to my gf this afternoon. I bought my watch from Topper about 12 years ago. The band needed replacing about 8 years ago, so I took it back to Toppers to get it replaced. Topper had to ship it to San Francisco to get the band replaced. The this simple procedure took about a month and cost about $240. Yes, for two pieces of alligator skin. I guess I was paying for their workmanship. Then, about 4 years ago, my band needed replacing again. But, I have already moved to Orange County. So, I ordered a band from Toppers to be sent to me, and I will get it installed locally. Andrea was the one who took the order. She told me the price would be $240. I asked why is she charging me the same amount as before, and I am not even getting the band installed by you. She said something to the effect "that is just the way it is". So, I initially gave her my CC#. Then, I went to Ebel's site and found a San Fracisco address. I gave that location a call and ordered the band from the owner/repairer guy. He turned out to be the Ebel specialist guy in SF, and he only charged me $140 for just the band. So, I called Andrea back and told her to cancel my order because the band itself is $140 not $240. I forgot what her reply was, but it was something really snooty.

Anyways, yesterday, Bill gave me a call to discuss getting the ring sent to me. He is lowering my balance by a few hundred dollars because the price he quoted me was over what the ring's actual price was. So, I asked him for a bit more since I waited so long. You can read what happened in the above post.

This morning, he called again to finalize the transaction. And, he told me in order to keep me happy about this "damn" situation he will give me another $100. There, hope the ring will give you many many years of happiness and all that. Thanks. Bye. Yah, he conceded $100 to me, but I feel nothing at all. But, he called back a few hours later and told me my CC went through no problem and that he called Boin to find out what alloy Boin used in the ring. It is Ruthenium. I was so happy that he finally got off his butt and told me what the alloy is used after I have asked him so many times.

The $100 did nothing. Him finding out what alloy was used made a world of difference. That's customer service. I spent the next hour researching about Ruthenium. Turns out this allow allows the platinum to become its hardest. It is hard to work with but is essential in order to make platinum tubing. The part of the ring that holds the stone is made of tubes, so that made sense. So, it seems Ruthenium is the right alloy as opposed to iridium or cobalt. I am much happier knowing what is the exact content in the ring. It's the little things that count.

So, I asked Bill to send me the tracking # after he mails the ring. He told me he never sends out the tracking # because it is a main cause of theft. I try to give him the benefit of the doubt that someone lets say inside the store stole the tracking # used it to steal a package out of a person's mailbox or off his front porch. But, we're talking about packages that require someone to sign. Anyways, I got tired of arguing, and told him to do whatever that made him feel comfortable.

I told this to my gf, and she called Rob, Bill's son. They had talked the day before because Bill called me but called my gf by mistake. So, when my gf called back her missed call, she got to talk with Rob. She then emailed Rob with her home address cuz that's where the ring is going to. So, my gf calls Topper and asked to speak to Rob. Anyways, this is what my gf wrote to me afterwards:

"Rob was busy so i talked to this lady...not that nice
but somehow she knows abt the tracking number situation

she said she is processing to ship the package out just now and will give it to the shipping department and they
will provide the tacking number 30 mins from now

it is just strange to me that y is it so complicated to get the tracking numbers from them

i asked her what time they close and she was like "what?!" in a not nice mood
they close at 5:30

i told her if i dont get the tracking numbers by 5 i will give her a call again

she said i will be able to receive the package 10:30AM tomorrow

she can provide the time for the package to arrive to my house and cant give me the damn numbers

who knows what Bill said to them about us....but who cares they are sh*t and cant do their job right

u should post comments on yelp and give them 1 star!!"

To be fair, I think Bill deserves a 3 out of 5. Andrea, the lady in charge of the special orders, deserves a big
negative 10. Bill should fire her azz. Rob gets bonus points.

Anyways, to wrap this up, the ring should arrive in less than 12 hours. If possible, I will post pics of the ring within 24-36 hrs for whoever actually read this diatribe.
 
Here.

Pad52.jpg
 
Very pretty ring. I can''t comment on your issues with the jeweler (didn''t read all the posts) but the ring turned out very nice. Stone color is gorgeous.
 
Hi again Price Scope:

I think or should I say I hope I am near the end of this thread.

The ring was delivered to my gf's house yesterday morning. And, we opened up the package that evening. At first, my gf didn't want to see the ring. She just wanted me to slip it on her finger to make sure the size fits. Well, I told her she better take a look at the ring because this isn't what we ordered.

The Padparadscha stone is a rectangular cushion cut. First of all, we had requested the stone to be set in an orientation that is parallel with the width of the ring. Instead, the stone is set perpendicular to the width of the ring. Please see how the stone is set above.

Second of all, the shape of the tubing is completely different from what we saw in the store and what you'd see on the website. The tubing on the ring are in an U-shaped acute angle. The ring we saw in the stores has tubing that are in a D-shaped obtuse angle. This completely changes the dimension of the ring. This is important because one of the main reason we chose this ring is because of its lower profile. Now, the rock and the setting appears to sits out farther from the shank. Please see side profile of my ring.

Pad31.jpg
 
Please compare the tubing between the photo above with the photo below.

Boin1.jpg
 
Thirdly, I cannot say for certain, but the finish of the ring is different from what I saw in the stores. It certainly is different from the stock photo above. And, I thought the ring looked better in the store than in website. The finish resembles that of a steel ring in a three-ring binder. Not only that, the finish doesn't seem to be finely polished. Qualitatively, I wouldn't have ordered this ring if the finish is like how it is shown here.

Pad61.jpg
 
Lastly, and most importantly, the stone looks dead on the ring. I blame this on the way the stone is set. The underside of the stone is drowned by metal. There is barely more than a centimeter''s worth of space to let light through. More light bouncing off this basket''s dreadful metal finish is traveling through the stone instead of natural light. The result is the natural brilliance, intensity and color of the Padparadscha has been neutered. What was an orange pink stone is now a faint pink color when in direct light and almost purple when not in direct light. And, there is no "life" to the stone at all.
 
Padparadscha as represented on certificate.

Pad11.jpg
 
Enlarged close up of Padparadscha. Notice how the color of the stone is completely different from the one mounted on the ring.

Pad21.jpg
 
Sorry, meant to post this image in the post above. But, notice how the color, intensity and contrast of this stone completely does not show up after it has been mounted.

211.jpg
 
Notice how thick the underside of the basket is. It is not allowing enough light through the stone. Instead, the stone is soaking up the metal''s color.

Pad71.jpg
 
This is not the ring we ordered from Toppers. On top of which, the ring was delivered on the 57th day after the order was placed. I was told by Bill Caplan that the ring would arrive at his store within 28 days.

I called Bill up this morning to express my grievance and demanded a full refund. He explained that he deserves a chance to fix the ring. He can use thinner metal for the basket. He can repolish the ring. He will reposition the stone setting's orientation. But, I told him I will not wait another day and will exercise my right to receive refund as he did not live up to his side of the deal. He said he has to at least take a look at the ring first. I told him it is within my full intention to send the ring back which costs me $167 to ship registered next day with full insurance.

He should receive the ring first thing Monday morning. I hope he doesn't try to squirm his way out of giving me my refund. He has cost me time, mental anguish as well as money.

Sorry for the way these post are done so haphazardly. I spent an hour trying to post the pictures in a single post so that the "story" flows. I ended up having to chop it up into separate sections in order to tell my "story".
 
Wow

Reading your story gave me the jilly-willies. This is the precise reason why I refused to purchase my diamonds from afar (ie. on the net)... buying from a local jeweler is hard enough... I recently purchased a 1 carat "G" color VS2 diamond from a "local" diamond store and from what I can see under a loupe, there were no inclusions (not to say there wouldn't be any under a microscope) and it had a nice brilliant blue flourescent hue under certain lighting... it is an EGL certified diamond; however, I'm worried that the jeweler would somehow switch my diamond after resizing the ring for my fiancee's dainty fingers.

I'm keeping my fingers crossed when I go pick it up that they don't change the diamond on me!!!
 
Cestmoi:

Funny, my gf and I was just discussing about how nerve racking it would be if we had to resize the ring because someone might switch rocks on us.

Topper didn't switch rocks on me. It just appears to be different due to the method in which the rock is set and mounted. Also, we didn't buy the rock over the net. We actually examined the rock at Toppers. The rock is not as bright as it is represented in the certificate but looks very close.
 
Gosh I feel kind of sorry for you and all that you have been through. It is very distressing to have such a happy occasion turn so sour. I hope that you can save the situation and still have a beautiful ring and a beautiful engagement.
7.gif
 
Good God. I just spent 20 minutes reading this thread from start to finish, and I can''t even express how sorry I am that they have given you so much grief for what should be a very special purchase. I really hope you get a full refund and give them grief via BBB, because this is just ridiculous.
 
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