Topazery.com

[misysu2]

Does anyone have any information on quality or customer service of rings from topazery.com? I would appreciate any help!

 

[anne_h]

I have never bought from them, but browse there on a regular basis. They have an annoying habit of leaving listings of sold items up for weeks/months. Frustrating, especially if it''s something I like. Their customer service was always good when handling my email inquiries.

I haven''t heard anything bad about them on PS; maybe do a search on their name here and see what comes up.

Anne

 

[incmisirlou]

i copy and pasted this from the Better Business Bureau online report.
hope this helps in anyway!




BBB Reliability Report
The Better Business Bureau®
Serving Metro Atlanta, Athens & Northeast Georgia
503 Oak Place, Suite 590
Atlanta, GA 30349
404-766-0875
www.atlanta.bbb.org
www.athensnega.bbb.org

Antique Jewelry at Topazery
6025 Sandy Springs Cir NE Ste 290
Atlanta, GA 30328-3863
Telephone: (67 528-8901
Fax: (770) 351-9842
www.topazery.com

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report


BBB Definition:

report - A summary of activity reflected in a company''s BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

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Original Business Start Date: February 2001
Principal: Ms. Jan W. Walden, President
Customer Contact: Ms. Jan W. Walden, President - (67 528-8901
Entity: Sole Proprietor
Employees: 1
TOB Classification: Antiques-Dealers

BBB Membership Status

This company has been a member of this Better Business Bureau since March 2006. This means it supports the Bureau''s services to the public and meets our membership standards.

Program Participation
This company has agreed to use special procedures including arbitration


BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

, if necessary, to resolve disputes through their participation in the following programs: Membership Identification


BBB Definition:

Membership Identification - A BBB program that allows members to identify themselves as BBB members in off-line media when the member signs a formal commitment to resolve disputes, if necessary, through arbitration.

, BBBOnLine


BBB Definition:

BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display the BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements.

.

Nature Of Business

The firm offers the sales of antique jewelry and heirlooms.

Customer Experience

Based on BBB files, this company has a satisfactory record


BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company''s business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau''s satisfaction. In addition, the BBB has a clear understanding of the company''s business, and the business is not in an industry which has raised significant marketplace concerns.

with the Bureau. A satisfactory record


BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company''s business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau''s satisfaction. In addition, the BBB has a clear understanding of the company''s business, and the business is not in an industry which has raised significant marketplace concerns.

means a company has been in business for at least 12 months, and properly addressed matters referred by the Bureau. The company does not have an unusual volume of complaints, or any government actions involving its marketplace conduct. The Bureau understands and has no concerns about the company''s products, services and type of business.

The Bureau processed a total of 0 complaints about this company in the last 36 months, our standard reporting period.