thoughts on these 2??

[aljdewey]

Date: 10/21/2005 4:32:54 AM
Author: Dancing Fire
Alj
oh yeah...how many ACA hearts of the actual stone have you seen posted here on PS?

DF.....what relevance does that question have to ANYTHING? What gets posted on PS has more to do with what CONSUMERS post...not what vendors post. In fact, if vendors were to begin littering the forums with their own images, it's likely they would run afoul of the rule on self-promotion.

Case in point....here's the link from when I got my stone: https://www.pricescope.com/forum/steam-room/finally-my-new-ring-t11146.html=

Take a good look, DF....there's at least a dozen photos in that thread.....and I didn't ever post the hearts image. Yes, I got the hearts image from WF, and yes, I could have posted....but I didn't...for no particular reason. So you guys didn't see it. By the time most consumers the get their stones, they are consumed with posting pictures of the piece itself. How does that translate in your brain to "WF is SHY to share their images?" and implying that they are trying to hide something?

Just as a point of interest, DF, I've made *several* purchases from them now....and I've gotten hearts images on every ACA stone I've bought. That includes my e-ring, my 7-stone band, and my ACA pendant. I've also gotten H&A images on at least 4-5 other stones I had considered during those purchases. I ALSO viewed what must have been at least another 20 ACA stones through the H&A viewer during my trip to Houston. So I feel more than qualified to say that yes, I *have* seen an extensive number of their ACA hearts images, and to my amateur eye....yes, they DO all look like the image in this thread.

they're selling H&A stones so why not post teh actual 'hearts' picture on their website?

This has been asked and answered repeatedly....and I know it was done in English, so I'm at a loss as to where the comprehension problem is on this. If they only carried a scant inventory, it wouldn't likely be a problem, but since their inventory is quadruple what many others stock for H&A, it's a more expensive proposition. All of which would be fine if everyone required a hearts image to buy, but they *don't*.

They sell H&A stones, and they provide those images to people who are potential buyers of the stones. Since many folks are fine buying those stones without those images, it would be a waste of time and MONEY to produce images that aren't required by the customer. If makes MUCH more economic sense to provide them upon request......and that's what they do. That's an economic decision that WF makes because it works for them.

Economics aside, it also makes good customer service sense. There are only 24 hours in a day, and that's non-negotiable. Smart people spend them wisely....and that means it's more important to use valuable time producing things customers ASK for (and in a *timely* fashion) instead of squandering it producing things not needed.

Now, those of you who want to see more images certainly can.....and if it's that important to you, put your money where your mouth is. Pony up *your* funds and *your* time to do it. Get a plane ticket to Houston and pay them a visit. They you could see a wide range of H&A images for yourself. It's "put up or shut up" time, boys.

luckily for Toyota you're not one of the managers at their dealership.how do you know who's a POTENTIAL buyer or a tire kicker? you can read someones mind?
Considering that I make my living in sales, DF, and do quite well at it, I'm very confident in my ability to ask questions that give me insight into whether or not someone is buying. Things like "When do you do plan to buy", "what is your budget", etc. It's not rocket science, it's smart business.

so... you would say something like i'm sorry sir you can't test drive one of our cars b/c i know you ain't buying one!!!

And there you go again exaggerating. I didn't say I would let someone test drive ONE of my cars.....what I said is that I wouldn't let someone demand to test drive EVERY Corolla on my lot just for the sake of satisfying someone's curiosity about repeatability of performance.

 

[belle]

$500 difference in a $10,000+ purchase is miniscule. seriously...two different stones from two different vendors and they are within $500? THAT is a wash. given that the first stone is an aca and has guaranteed hearts patterning, that should have never been an issue. period.
in puzzle pieces speak, a more useful directive may have been to point out that wf has a 100% lifetime trade up policy whereas dcd is only 80% for 5yrs. for me the branded guarantee and lifetime trade up are very important factors and definitely worth a couple hundred dollars. i''m sure the op will figure out what is most important for him.

 

[YoungPapa]

Hey guys!

I generally keep pretty quiet around here, but I wanted to just let you all know that we did some additional photography for novice_buyer and sent those images to him via email. I personally think the hearts are pretty darn consistent - but then again that has never been a major focus for our Signature line.

Lastly, I wanted to add that we do have a 100% trade-up policy on all the Signature diamonds. This is something new with the launch of James Allen. I will work to get that added to the appropriate section of the website.

Cheers!

 

[MissAva]

Date: 10/21/2005 2:27:57 PM
Author: belle
$500 difference in a $10,000+ purchase is miniscule. seriously...two different stones from two different vendors and they are within $500? THAT is a wash. given that the first stone is an aca and has guaranteed hearts patterning, that should have never been an issue. period.
in puzzle pieces speak, a more useful directive may have been to point out that wf has a 100% lifetime trade up policy whereas dcd is only 80% for 5yrs. for me the branded guarantee and lifetime trade up are very important factors and definitely worth a couple hundred dollars. i''m sure the op will figure out what is most important for him.

500$ may or may not be an issue, what if it makes a diffrence in the setting which the buyer can afford? Sometimes people have budgets and really want to stay with in their preset parameters. JMO.

 

[belle]

Date: 10/21/2005 3:23:32 PM
Author: James Allen Schultz
Hey guys!

I generally keep pretty quiet around here, but I wanted to just let you all know that we did some additional photography for novice_buyer and sent those images to him via email. I personally think the hearts are pretty darn consistent - but then again that has never been a major focus for our Signature line.

Lastly, I wanted to add that we do have a 100% trade-up policy on all the Signature diamonds. This is something new with the launch of James Allen. I will work to get that added to the appropriate section of the website.

Cheers!

thanks for mentioning your new policy jim. that''s a big change! how are you going about the task of informing customers of the change since it is not on the website? what guarantee do consumers have that they are buying under the 100% trade up policy as opposed to the 80% currently available? also, is this 100% trade up policy lifetime?

and while you''re at it, you may as well post those hearts!

 

[aljdewey]

Date: 10/21/2005 3:23:32 PM
Author: James Allen Schultz

Lastly, I wanted to add that we do have a 100% trade-up policy on all the Signature diamonds. This is something new with the launch of James Allen. I will work to get that added to the appropriate section of the website.

Jim, kudos on this....this is awesome to hear, and I''m sure it will help your organization tremendously.

One of the things I think you''ve done very well is listen to the marketplace, and your responsiveness has been impressive.

 

[belle]

Date: 10/21/2005 3:48:11 PM
Author: Matatora

Date: 10/21/2005 2:27:57 PM
Author: belle
$500 difference in a $10,000+ purchase is miniscule. seriously...two different stones from two different vendors and they are within $500? THAT is a wash. given that the first stone is an aca and has guaranteed hearts patterning, that should have never been an issue. period.
in puzzle pieces speak, a more useful directive may have been to point out that wf has a 100% lifetime trade up policy whereas dcd is only 80% for 5yrs. for me the branded guarantee and lifetime trade up are very important factors and definitely worth a couple hundred dollars. i''m sure the op will figure out what is most important for him.

500$ may or may not be an issue, what if it makes a diffrence in the setting which the buyer can afford? Sometimes people have budgets and really want to stay with in their preset parameters. JMO.

of course people have budgets. i think if cost were the only issue the op would not have brought both stones here for a decision, the choice would have been made.

 

[novice_buyer]

Attached is the H&A pic for #2.

given my budget and preferences, i''ve decided to go with the James Allen stone.

thanks everyone for your advice
.

 

[Dancing Fire]

Date: 10/21/2005 11:46:13 AM
Author: aljdewey

Date: 10/21/2005 4:32:54 AM
Author: Dancing Fire
Alj

Take a good look, DF....there''s at least a dozen photos in that thread.....and I didn''t ever post the hearts image. Yes, I got the hearts image from WF, and yes, I could have posted....but I didn''t...for no particular reason. So you guys didn''t see it. By the time most consumers the get their stones, they are consumed with posting pictures of the piece itself. How does that translate in your brain to ''WF is SHY to share their images?'' and implying that they are trying to hide something?

i''m not implying anything.WF is one of the top vendors here.

they''re selling H&A stones so why not post teh actual ''hearts'' picture on their website?

This has been asked and answered repeatedly....and I know it was done in English, so I''m at a loss as to where the comprehension problem is on this. If they only carried a scant inventory, it wouldn''t likely be a problem, but since their inventory is quadruple what many others stock for H&A, it''s a more expensive proposition. All of which would be fine if everyone required a hearts image to buy, but they *don''t*.

well....if that is the case,they can skip the IS image too.after all, WF is selling a H&A product,why is it too much to expect hearts picture on their site?


luckily for Toyota you''re not one of the managers at their dealership.how do you know who''s a POTENTIAL buyer or a tire kicker? you can read someones mind?
Considering that I make my living in sales, DF, and do quite well at it, I''m very confident in my ability to ask questions that give me insight into whether or not someone is buying. Things like ''When do you do plan to buy'', ''what is your budget'', etc. It''s not rocket science, it''s smart business.

Alj,
you can make a good living at reading minds.

very few of us have that kind of talent

i can''t stand it when a salesmen ask me" what is your budget". i think it''s none of their business. i wouldn''t waste my time if i couldn''t afford that car or in this case the diamond.

 

[strmrdr]

Date: 10/21/2005 8:54:03 PM
Author: novice_buyer
Attached is the H&A pic for #2.


given my budget and preferences, i''ve decided to go with the James Allen stone.


thanks everyone for your advice

.

Congrates!
nice diamond.

 

[MissAva]

Date: 10/21/2005 8:54:03 PM
Author: novice_buyer
Attached is the H&A pic for #2.

given my budget and preferences, i''ve decided to go with the James Allen stone.

thanks everyone for your advice
.

Now that you have choosen what sort of setting will you be putting your stone in.

 

[novice_buyer]

I think I''m going to go with the tiffany knife edge in platinum.

 

[Kaleigh]

Good choice!!

 

[belle]

congratulations on your purchase novice_buyer. enjoy your new diamond!

 

[MissAva]

That is going to be a fabulous ring! I cannot wait to see pictures!

Congrats NB!

 

[Shay37]

That is going to be a killer ring. Congrats on a great choice.

shay