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They told me it was a CZ!

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amyrock

Rough_Rock
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Jan 10, 2006
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I had an interesting expierence today and I thought I would share on this nice forum...

A couple of years ago, I receive a nice wedding gift from a relative. The gift was a diamond necklace. Since the relative lived overseas, they had a different way of presenting gifts, so I got not only the gift itself, but all the information about the diamond necklace, such as grade, metal (platinum), price and even the receipt. It is a lovely piece and I wear it very often. The diamond is about 1/4 ct and it has a great sparks to it.

A few weeks ago, the chain tangeled up and in the process of untangle it, I broke the necklace
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Today, I finally found some time to go into a local mall and try to find a jewler who can fix it, and that''s where it gets interesting:

I walked in, the guy in there was very friendly. He first untangled the necklace and told me about the price range of the fixing cost. I accepted the cost and he then started to evaluate the necklace to jog down the information...

He first examined the chain and told me that it was a 18kt white gold. That was odd because I seem to remember it being platinum. But then I thought to myself that I may have remembered wrong - the chain might be white gold, but the pendant should be platinum.

He then started examine the pendant and left to some other room to see if it is a really diamond. Before long, he returned and said to me - "Miss, the stone is a CZ and the setting is sterling sliver! Do you remember where you got it and for how much?"

I was shocked! Ok, I knew that the necklace is from overseas, but it was from a national chain retailer and I''ve never heard of them selling fake things! Did my relative got cheated? How can it be silver when it hasn''t tarnished?

By the time I left the store, I was feeling pretty weired and upset. Then I said to myself, I had to get an second opinion.

So I went around the mall and to the different jewelers to grab anyone who is available to check my pendant out.

The first place I went to, the salesperson looked at it under a telescope and said: "It is weired, it has no inclusion. Looks like a piece of plastic". I thought to myself:" Oh no, it is true that it is not real". But then he pulled out a diamond tester and tested it - it was tested as a diamond. So he said:"wow, it is a really nice stone".

So I went to another place just to be sure. This time, the guy was more sure of himself and verified both the diamond and the platinum setting for me. So finally I got my answer.

After I got home, I found this expierence pretty funny and couldn''t believe that the first jewler would mistake a real diamond for a CZ. For a necklace, it is probably not a big deal. But what if it was an e-ring?!!! To blur out to someone that their e-ring was not a real diamond and TO BE WRONG about it, he could really get someone into trouble, or someone''s relationship into trouble! What an irresponsible thing to do!

Also, BTW, of all the jewlers I went to ask for help from, Baily Banks and Biddle was the one that rejected me flat. I found them to be pretty obnoxious even though they have really nice jewelry. I have bought things from them before and would probably not going back any more.
 
What a strange experience! I''m glad that you didn''t leave your necklace at the first shop...or did you? As I was reading I thought that the first shop may have been up to something.
 
Oh my, it''s a good job you didn''t take the first jeweler''s word for it. You must have been so upset. Thank goodness you went for a 2nd and 3rd opinon. It sounds like you have a lovely stone and setting, so that''s wonderful news. As for BB&B, they sure know how to lose a future customer, it''s their loss not yours.
 
Was your necklace not stamped on the clasp? Usually it says "plat" or "950pt" on it somewhere. Really inexcusable if the first jeweler is getting it confused with the ".925" mark on a sterling silver piece.
 
Somebody here on PS once told me that kind of thing happens more than you would ever think. Apparently there are so many mediocre (or worse) diamonds out there in the Real World that people are so *used* to seeing... so when they see a real sparkler, they think it must be a CZ! What a sad testimony to "mainstream" diamonds, and sad enough to hear from a layperson... but a JEWELER??!!!!
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OY!
 
I agree so many diamonds in the mall are mediocre at best. When they see a nice one they immediately assume it''s a CZ. So glad you investigated further and found that it is indeed a diamond and a very nice one at that. Humph. You should post some pics of it.
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Date: 1/16/2006 4:21:47 AM
Author: MiniMouse
Oh my, it''s a good job you didn''t take the first jeweler''s word for it. You must have been so upset. Thank goodness you went for a 2nd and 3rd opinon. It sounds like you have a lovely stone and setting, so that''s wonderful news. As for BB&B, they sure know how to lose a future customer, it''s their loss not yours.
It’s an understandably upsetting experience. It’s also an unfortunate reality that some people in the trade will create fear about someone’s purchase to leverage a possible sale for themselves. We’ve had clients call in with similar encounters.

One was told his diamond was ‘too symmetrical to be real,’ therefore a CZ. Another was told her diamond had ‘too much fire’ because it was a fake (maybe alluding to Moissanite''s refractive index ??). In the first instance the salesperson went on to show the customer a similar setting and diamond of comparable size, and named the price if he could still return the ‘internet diamond.’

Such accusations by ‘trade professionals,’ even when ludicrous, cause anxiety. When reported to us we give swift assurances: The hard-won reputations of good companies, labs and involved appraisers are too valuable for such monkey business. We always tell the client to return to the store and have a representative put the allegations in writing. That ends it fast!

Unfortunately, these scare tactics cause unnecessary worry and can put a bad taste in a customer’s mouth for a certain store - or for the profession-at-large.
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I once worked on a insurance claim based on a customer who had been to a jeweler that called her diamond fake and attempted to ''prove'' the point by taking the culet of another diamond and making a huge scratch across the middle of the table.
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(yes, you can scratch a diamond with a diamond and yes, you can expect to damage both stones in the process)

Neil Beaty
GG(GIA) ISA NAJA
Professional Appraisals in Denver
 
Wow that is scary that trained pros can be so wrong.
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Amyrock I am sorry that you had such a bad experience.
 
Thank you all for sharing your experiences and comments. I guess what I experienced isn''t that unique after all, and I totally agree that having reputable labs and agencies to look at stones with unbiased eyes is so so important.

denverappraiser - wow, I can''t believe some jewler will destroy a diamond just to prove a point. That is just crazy!

I did leave the chain with the first jewler because it wasn''t until after the fact that I found out they didn''t know what they were talking about, but I didn''t leave the pedant with them.

And the pendant had markings that said "PT 900" on it or something like that. Don''t know if that can be confused with Silver.
 
Wow denverappraiser my first thought was ARE YOU KIDDING ME?! But I know you''re not.
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amyrock: I am so sorry for your experience..that is just terrible and I''m glad you didn''t leave the pendant with those people.
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Date: 1/16/2006 5:45:16 PM
Author: angel_nieves
Wow that is scary that trained pros can be so wrong.
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Amyrock I am sorry that you had such a bad experience.

Angel,

Just guessing, but that trained pro may have been selling ladies shoes a month ago. Just because someone is a salesman at a jewelry store does not mean that he knows anything at all about jewelry, obviously this guy did not!

It is unfortunate because this kind of "poo poo" (expletives changed to protect the innocent) makes all jewelers look like chowderheads to the poor person it is happening to.

Even if someone should know better, sometimes they just screw up. I recently had to unscrew an appraisal made by another jeweler in town who called a platinum ring 14kt white gold and her store refused to even talk about the fact that she might be wrong (She was on medical leave). Metalurgical and acid testing proved conclusively that the ring could not be any karat of gold lower than 22kt so the 14kt result was totally bogus. I did not have the necessary ability here to prove platinum, but was able to prove not gold. The ring had been purchased in Europe as platinum and appraised once in this country as platinum and since the buyer was now in Boise he went to get a new appraisal for update purposes and got the horrible result from someone who quite frankly is normally a good appraiser. Sometimes people just screw up.

However, to call your diamond a CZ and your platinum Sterling Silver is really bogus.

Wink
 
There''s no way on the planet a knowledgeable jeweler could have called PT 900, Sterling Silver. That''s laughable. Platinum stamps are either PT 900 or PT 950. PT 950 being a higher Platinum content, like 18 K gold is higher gold content than 14 K.
 
Some years ago a fellow who operated a repair kiosk in a mall confided to someone who told me this story. Apparently the repair guy often told people their diamond was a CZ to see how they reacted. Some people wouldn't believe it but others did. If a person believed him and still left the repair job, he would actually put a CZ in place of the diamond before he returned the repair job to the customer. It sounds incredibly wrong, but you are dealing with unknown people and you just can't misplace your trust. Be cautious.

It sounds like you really don't know for sure what you have. One of the group of appraisers who frequent Pricescope would probably be glad to assist you if you live near any one of us. I think you ought to actually find out the truth of it. This is the sort of thing we often do for consumers just to help them get a little confidence that the entire business is not out to get them.
 
David, that scenario is exactly what went through my mind as I read Amy''s story. The repair person says it''s a CZ. The patron believes them, and then the repair person takes the job, and switches the real diamond for a CZ.

Grrrr.
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David,

Thank you for your story, that is just scary.... it definitely raises my awareness further and I''m glad I didn''t leave my stone with them. I will have an expert look at it next time when I get my rings inspected.

I hope everyone who has read my story will be more careful next time when someone tell you your diamond is a fake.
 
Although Wink''s scenario is the more probable of the two, I have run across Dave''s scenario as well.

An independent appraiser will clear the question up quickly for you. Many would not even bother charging you for a simple gem ID (diamond versus cz).
 
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