Tacori Dealer tried to Sell Me Floor Sample?

[malnik]

Last Friday I took two diamonds to an authorized Tacori dealer to be mounted in a set of Tacori earrings. I explained to the sales person the model and metal I wanted and I need it back before Christmas. She assure me it will definitely back by Christmas and she'll be on it right away. Yesterday (Monday) the sales person called me telling me it was ready. I couldn't believe how fast it came back from Tacori. Even with overnight mail, I wouldn't expect Tacori to be working on the earrings yet.

When I arrived to pick up the earring, they were in a plastic bag. I was expecting the formal blue box. After closer look, the settings were obviously the ones from display case because the model# and price tags were still on them. One of them even has a bent rod. She admit they were the ones on display but those are my diamonds mounted in the settings. I asked if they even sent them to Tacori for mounting. She said yes but I'm skeptical. Does Tacori allow dealer to sell display samples this way?

 

[Frenchcut]

I' don't know if they sent your earrings to Tacori for setting but this what is written on Tacori's website:

Service Integrity
Please know that although we have very high standards of our authorized Tacori retailers and in their team’s treatment of our rings, we cannot guarantee any work done by any outside jeweler, which is why we strongly recommend that you ask your authorized Tacori retailer to send your Tacori purchase directly to us (Tacori) for all services. Any work performed by an outside jeweler may compromise the integrity of the piece, thus, no future work by Tacori can be “guaranteed” after outside work has been performed.


You'd better make sure that they indeed sent them to Tacori...otherwise your earrings may not be guaranteed. Did they give you any kind of paperwork with your earrings? Did they explain why there was no box ?

 

[diamondseeker2006]

You should have been given the option of buying the settings in the case or having your stones sent to Tacori and having new settings made. Were your stones the exact right size for the sample settings? I would not be happy with this unless you got the settings at some exceptional sales price. Otherwise, I'd want settings made to fit my stones and with the guarantee by Tacori. And yes, I'd want the blue box and paperwork. I'd go back immediately.

 

[sphenequeen]

If they are a certified Tacori dealer, they would not be considered an "outside" store. Unfortunately, you may never know with certainty whether or not they were set by Tacori - you just have to weigh your trust for this dealer. If you are unhappy with the setting of the stones, that is a different story. The post can be easily fixed, and perhaps you can get them to come down on the price since you were sold the "floor sample." This way, everyone wins!

 

[malnik]

I went ahead and told the sales lady I don't want floor model. She politely took it back and said she'll order it from Tacori. It will take up to 4 weeks to receive.

It didn't come with any paper work, blue box or warranty card. It was in a plastic bag. I can't believe she gave me the floor model at full price. She didn't even give me a choice when I paid for it.

 

[sphenequeen]

I think that she did the right thing - if you had specified wanting a special order, that would tick me off. If you had not been specific, I do not think it is wrong to sell the "floor model.'' After all, I do not think of a piece of jewelry as I would a piece of furniture that people are sitting in/on and damaging.

Most jewelry is sold out of the case, unless it is custom made. I am happy that you were able to resolve your issue.

 

[yssie]

Surely if they were set by Tacori there would be some paperwork indicating as such? Receipt, work order, shipping information? Getting accurate info on this would be really important to me, given the warranty restrictions.

In any case - I'm glad you were able to get it sorted out!

 

[MissStepcut]

I think that she did the right thing - if you had specified wanting a special order, that would tick me off. If you had not been specific, I do not think it is wrong to sell the "floor model.'' After all, I do not think of a piece of jewelry as I would a piece of furniture that people are sitting in/on and damaging.

Most jewelry is sold out of the case, unless it is custom made. I am happy that you were able to resolve your issue.

I thought all Tacori setting and repair work was supposed to be done in house by Tacori, and not by dealers?

 

[diamondseeker2006]

I think that she did the right thing - if you had specified wanting a special order, that would tick me off. If you had not been specific, I do not think it is wrong to sell the "floor model.'' After all, I do not think of a piece of jewelry as I would a piece of furniture that people are sitting in/on and damaging.

Most jewelry is sold out of the case, unless it is custom made. I am happy that you were able to resolve your issue.

I thought all Tacori setting and repair work was supposed to be done in house by Tacori, and not by dealers?

Yes, I believe that to be the case. They have sample settings in the store and they are supposed to send the stones to Tacori to set.

Malnik...did you understand her to mean that they are sending your diamonds to Tacori? I would tell her that I expect the blue box and the Tacori paperwork this time, too. I'd love to see your settings! Can you show us a link?

 

[malnik]

Overall I was a bit upset from this purchase. The floor sample was in poor condition and are in Tacori standard. If it was really set back to Tacori, I would expect them to at least fix the bent rod before send them back. Besides, the earrings are a gift to my wife. I don't want her to own something that hundreds of people have touched and tried on. The jeweler was very inconsiderate.

 

[missy]

Overall I was a bit upset from this purchase. The floor sample was in poor condition and are in Tacori standard. If it was really set back to Tacori, I would expect them to at least fix the bent rod before send them back. Besides, the earrings are a gift to my wife. I don't want her to own something that hundreds of people have touched and tried on. The jeweler was very inconsiderate.

Yes, I agree and I am sorry you are dealing with such an unprofessional level of service. I would not even want to purchase from this jeweler as I would not trust them anymore. The box, paperwork etc should have all been there even with the sale of the floor model (which was wrong without discussing it with you first and definitely not at full price)! So I question if they even sent it to Tacori.

 

[diamondseeker2006]

There's no way they sent them to Tacori. You can be certain of that. It may be too late now, but my inclination would almost be to cancel the deal with them and use someone else. But I would make it clear that you expect all the paperwork, box, etc. this time.

 

[mrssalvo]

If they are a certified Tacori dealer, they would not be considered an "outside" store. Unfortunately, you may never know with certainty whether or not they were set by Tacori - you just have to weigh your trust for this dealer. If you are unhappy with the setting of the stones, that is a different story. The post can be easily fixed, and perhaps you can get them to come down on the price since you were sold the "floor sample." This way, everyone wins!

This is incorrect, even an authorized Retailer that does work on any designer piece will usually void the warranty. Most designers will strongly recommend sending the diamonds/gems to them for setting. An outside jeweler is any jeweler who isn't working on the bench at Tacori, which is stated on their policy page and quoted above and the reason Tacori recommends all items be sent to them.

Mainik, I would make sure the retailer shows you the paper trail to ensure they are indeed sending the diamonds to Tacori. They is probably a way to hunt down a Tacori rep and verify that your diamonds are there and with a work order!

 

[mjertl]

Overall I was a bit upset from this purchase. The floor sample was in poor condition and are in Tacori standard. If it was really set back to Tacori, I would expect them to at least fix the bent rod before send them back. Besides, the earrings are a gift to my wife. I don't want her to own something that hundreds of people have touched and tried on. The jeweler was very inconsiderate.

I would be LIVID.

 

[lknvrb4]

I would have been ok with a store sample setting if it was in mint condition. I know with my Verragio I have to have it serviced at an authorized Verragio dealer. My warranty card from Verragio directly says on the back the store I bought it at.

 

[BlingBuff]

Someone sold me what was supposed to be a sample Tacori, but when I realized there was no Tacori stamp in it, I returned it. I never received a Tacori box, warranty card or registration number. This was from a chain who was fazing out their line and were no longer going to carry the brand. I was more than a little leary when I realized there was no Tacori stamp. I still don't have an explanation, but I no longer have the "Tacori" ring either. I wonder if this is the same chain (something fishy is going on). Are Tacori earrings stamped with a brand trademark?

By the way, I would not want to put on pierced earrings that many people may have already tried on. Blech.