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Sisters Jewelry.com.....is it reputable?

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jetmal

jetmal

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Hi,

poster Choochoo gave me the Sisters Jewelry website, http://www.sistersjewelry.com
and I got price quotes from them on the 2 setting I relly like. As I have posted before, they are substancially lower than anywhere else.

Tacori setting- here $6440, Sisters- $4300 including shipping
Verragio- here $3200- Sisters- $2800 " "

Is Sisters reputable? Has anyone ordere from them? I am in WI, and they are in MA, so I have to order and pay for it without seeing it. And their prices are so low, that I am worried is a fake, etc....


One of my concerns is that if I purchase the settig from them....both have pave on them...what happens if a tiny stone pops out, which I hear does happen with pave, am I going to have to mail it to them each time ??? I wont want to do that
7.gif

just wondering about the warranty issues with that.


any experienced buyers out there?
thanks
 
never heard of them.

there is concern with any pave'' piece. it''s best to find out directly from the merchant what their policies are.
2.gif
 
Jetmal, I know I am the one who recommended them, but this is what I did to put my mind at ease about them being legit:

Call Tacori and Verragio directly and ask if they have an account with Sisters Jewelry in Boston, and whether they would recommend dealing with them. That''s what I did before I ordered my Tacori from them.
 
thanks Choochoo, lookis like they are ok with the BBB.

So you ordered your from there? Are you far away from them like I am? Are you concerned with the warranty or how you would get a missing stone replaced or anything????

I would PM you, so we dont have to "plug" up the forum, but I cant seem to figure out how to do it.
 
They took away the PM function on the board, unfortunately.

I actually do live in Boston, which is how I happened on Sisters - I went to all of the authorized Tacori retailers listed on the Tacori website, which was surprisingly not that many. Sisters had by far the best prices, even better than the online stores like Bill Barnes, so we bought from them.

As far as I understand, all of the repairs are going to be done by Tacori (their warranty is void if you have another jeweler do any major work on the setting), so the only thing Sisters did for us was order the ring and set the stone into it. You wouldn''t even have to have them set it - just have the setting shipped to you and the diamond set by a local jeweler. As far as the warranty, that is backed by Tacori, and of course we have the whole ring insured. If anything happened to it (God forbid!) I would not go through Sisters anyway, but rather have it repaired by Tacori and have insurance pay for it if need be.

A bonus to ordering from Sisters is that, because you live in another state and have Tacori ship the ring there, they won''t charge you sales tax on the setting! That makes a huge difference. As a side note, I think the reason that they sell their settings so reasonably is that they really make money on the center diamonds. They just accept a lower margin than a store like Bailey, Banks & Biddle, but then again their costs are also much lower because they only have one store and two employees. The store is actually owned by two sisters, both Russian, and I think they just make cut-throat deals on settings to make a sale. That said, I wouldn''t buy the diamond from them - you can get a MUCH better deal from one of the online vendors on Pricescope.
 
Date: 2/22/2006 6:28:19 PM
Author: jetmal
thanks Choochoo, lookis like they are ok with the BBB.
So you ordered your from there? Are you far away from them like I am? Are you concerned with the warranty or how you would get a missing stone replaced or anything????
Click to expand...

People talk about a tacori warranty but I am not sure how useful it really is. When I had a problem with my setting I
e-mailed tacori and they told me to go to my LOCAL dealer. I also lost a melee which my jeweler replaced for free, how would tacori even know it was done? It beats sending it off for 2-3 weeks to replace a melee. I personally like having a local B&M for any problems but you have to decide what is right for you. If you can save lots of money than maybe it is better to order it from the internet.

ETA: where in WI do you live?
 
thanks again Choochoo.....that helps reassure me. They did try to sell me a diamond....they asked what it was I was looking for and that they could email or fax me the GIA cert. I told them thanks, but that I needed to also see the diamond in person, before I bought. Then told them that I was looking for eye clean, face up white, nice table, etc.... she didnt reply back with any diamonds, just told me to pick my "stats" and she''d find something for me. Well, how can I pick something when there could be a F color stone, and a J color, and the J could be cut better than the F and be just as white and alot cheaper??? So, I''m pretty sure I wont be buying the diamond from them.

Now, I just need to decide if I should order it, or try and have a goldsmith replicate it. I''m not sure on the price to replicate yet, I might be able to find that out tomorrow when I go diamond shopping.

Thanks alot for your help, AGAIN!
 
tacori e ring, I''m in a small suburb near Milwaukee
 
I''m a big newbie too, but I live in Boston, and when I was thinking about getting a Tacori ring, I went to them as well. Its a tiny little store in a big jewelry building, so maybe they save on rent (although it is in the middle of downtown so maybe not!).

They were very nice and patient to work us, even though they knew that I was going to be using an inherited center stone (so not purchasing a diamond from them). They even took the time to bring out a loose marquis and hold it above different rings I was considering so I could get an idea of what it would look like with my stone. They also called Tacori about several questions I had about modifications as soon as it opened Monday (I talked to them over a weekend) and called me back by noon on Monday with the answers. Both sisters and the gentleman who works there were extremely nice and customer service oriented.

But we didn''t end up getting the tacori (think I''m going custom) so I can''t tell you what the actual business transaction would have been like.

Not sure if this will be helpful or not!
 
Date: 2/22/2006 6:48:29 PM
Author: jetmal
tacori e ring, I''m in a small suburb near Milwaukee
Click to expand...

I am from Milwaukee but now live in NC (and my wedding will in glendale) so I was curious
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Tacori,

oh cool :) when is the wedding????


one more question....when Tacori told you to go to a local dealer to get you ring fixed....did Tacori pay for it, or was it under "their" warranty still? or did your insurance pay for it?
 
I''d say contact some of the appraisers in the Boston area..... See a listing of them on Resources Appraisers at the top of the page here.

They will probably know these folks.

Rockdoc
 
I don''t know how people have had such good direct contact with Tacori, when I emailed them to ask about the status of my ring (which was on its 3 casting) they told me they couldn''t give me any information and told me to have my jeweler call them
7.gif


If you do order a Tacori setting from a vendor out of state make sure there is a Tacori retailer in your area so that if you have any problems that does require major work that needs to be sent back to Tacori to fix there is a jeweler to do the sending. Tacori will not let you ship the ring directly to them, from what they''ve told me in our emails.

Their warranty covers "manufacturing defects" only, and I still don''t know exactly what that means. I do know that normal wear and tear issues are not covered, and you will be responsible for those problems.
 
Date: 2/23/2006 12:31:06 AM
Author: RockDoc
I''d say contact some of the appraisers in the Boston area..... See a listing of them on Resources Appraisers at the top of the page here.

They will probably know these folks.

Rockdoc
Click to expand...
I know for a fact that Sister''s Jewelry has been in the Jewelers Exchange Building in Boston for at least 20 years. I once worked in another Jeweler''s Building in Boston a block away from 1987-1990. I remember seeing their store. I really do not know these folks but I can comfortably say that they have been in business that many years. Hope this helps.

www.metrojewelryappraisers.com
 
Date: 2/22/2006 11:34:12 PM
Author: jetmal
Tacori,


oh cool :) when is the wedding????

one more question....when Tacori told you to go to a local dealer to get you ring fixed....did Tacori pay for it, or was it under ''their'' warranty still? or did your insurance pay for it?
Click to expand...

I am a northshore girl
2.gif
Our wedding is this Aug. so I am getting pretty excited. When the melee fell out my jeweler re-set it (I had the diamond because it came out in my ultra sonic) for free. They even said if I hadn''t brought the melee they would have replace it for free. My setting issue was more complex. It turns out Tacori left extra metal under the sapphires that was suppose to be shaved off so the inside of my ring was an oval instead of a circle. My jeweler fixed this for free too since they just had to shave it off and polish it. My jeweler is a really great guy and was very understanding and knew their benchman could fix it faster and just as good. (To send to Tacori takes at least a month). I think no matter what you do having a good local jeweler is key.
 
I would investigate if there is a jeweler in your area that you can trust who would deal with you even if you bought the Tacori somewhere else. There are usually at least several jewelers in every city that specialize in jewelry manufacture and repair rather than retail. I guess for us, ordering from the same place that would service the ring down the road was not a concern because we plan to be moving a lot within the next five years anyway.
 
Hello,

I was wondering if someone could give me some advice on the following three options (it would be great if anyone can give me any other options):

1. Purchase a diamond from the DIAMOND PRICES, PRICE COMPARISON section on Pricescope's home page (some diamonds have already been recommened to me by pebbles and diamondseeker2006). Purchase a setting from Sisters and ask them to send the ring and the diamond to Verragio to be set.

2. Purchase the setting from Sisters, purhcase a diamond from Good Old Gold, or Whiteflash, and then ask Good Old Gold or Whiteflash to set it (any suggestions on this would be great, too).

3. Purchase the setting and the diamond from a local jeweler who gave me a good price previously (only if I buy both the diamond and the ring from them -- they won't set loose stones).

I'm a little concerned about voiding my Verragio warranty if I decide on option #2 (please see my other thread titled Verragio warranty); however, if I have it insured, maybe I'm worrying for nothing.

I'm also a little concerned about the workmanship done at Sisters after reading ChooChoo's post (see below). Do you think that Sister's would send the diamond to Verragio to have it set for me if I asked them, or do you think they would set it in house to save money?

An employee at Sisters did tell me this: I still have it in stock. If I sell it and have to order new, it will be 25% more. Verragio change they prices.

Which makes me think that maybe they do all of their work in house.


ChooChoo 2/22/2006 6:38:47 PM:

If anything happened to it (God forbid!) I would not go through Sisters anyway, but rather have it repaired by Tacori and have insurance pay for it if need be.


Finally, I hope there isn't too much overlap between this and the other thread I started: "Finally found the perfect setting, but..." However, this seemed like the proper place for this post.

Thanks in advance for any help.
 
MIke,

I answered your other thread...

I would have whoever you buy the diamond from set the stone. I''d be totally confident with GOG or WF setting the stone. Then that is who your warranty is thru. Ask them if they will also warranty the setting for you if something happens to that as well....not very likely, but you never know. If they will not warranty the setting......I would still be leary to ship it all off to Verragio. They are in the business of making settings, not mounting stones. I would take the chance and get the warranty on the stone, which is the more expensive of the two.

Here is somethin you may not have thought of,......if you send the stone to Verragio....and lets say they chip the diamond....wiil they cover that and replace it for you? And if they do set the diamond, you will most likely lose your warranty on the diamond, say if you purchased it from WF.

I''m not exactly sure on the answers to these...but its just what I came across while purchasing mine.
 
Date: 5/30/2006 4:45:41 AM
Author: MikeM
Hello,

I was wondering if someone could give me some advice on the following three options (it would be great if anyone can give me any other options):

1. Purchase a diamond from the DIAMOND PRICES, PRICE COMPARISON section on Pricescope''s home page (some diamonds have already been recommened to me by pebbles and diamondseeker2006). Purchase a setting from Sisters and ask them to send the ring and the diamond to Verragio to be set.

2. Purchase the setting from Sisters, purhcase a diamond from Good Old Gold, or Whiteflash, and then ask Good Old Gold or Whiteflash to set it (any suggestions on this would be great, too).

3. Purchase the setting and the diamond from a local jeweler who gave me a good price previously (only if I buy both the diamond and the ring from them -- they won''t set loose stones).

I''m a little concerned about voiding my Verragio warranty if I decide on option #2 (please see my other thread titled Verragio warranty); however, if I have it insured, maybe I''m worrying for nothing.

I''m also a little concerned about the workmanship done at Sisters after reading ChooChoo''s post (see below). Do you think that Sister''s would send the diamond to Verragio to have it set for me if I asked them, or do you think they would set it in house to save money?

An employee at Sisters did tell me this: I still have it in stock. If I sell it and have to order new, it will be 25% more. Verragio change they prices.

Which makes me think that maybe they do all of their work in house.


ChooChoo 2/22/2006 6:38:47 PM:

If anything happened to it (God forbid!) I would not go through Sisters anyway, but rather have it repaired by Tacori and have insurance pay for it if need be.


Finally, I hope there isn''t too much overlap between this and the other thread I started: ''Finally found the perfect setting, but...'' However, this seemed like the proper place for this post.

Thanks in advance for any help.
Click to expand...
There have been other people here to buy settings from Sisters. I recall another Tacori being bought there in the last few months. I am sure they are legit from the positive posts and it is certainly a great cost savings. The issue is that some designers REQUIRE that THEY set the stones in their settings in order to make the setting perfectly fit the stone as well as honor their warranty. So yes, buy the diamond from Good Old Gold or WF and have them send the stone to Sisters to send to Verragio (if that is required by Verragio) to be set. Also, please search stones directly on the GOG and WF sites. Not all vendors list all their stones on PS or keep them precisely up to date. I have no respect for a local jeweler who refuses to sell you a setting if you porvide the stone. What if you had a family stone you wanted to buy a new setting for??? That would make me mark them off the list automatically.

Oh, and yes, if a store has a setting in stock, it most certainly may cost less than one they have to order now! If you haven''t been following gold and platinum prices, then you may not be aware of the very high price increases. WF just raised their setting prices in the last couple of weeks.
 
jetmal & diamondseeker2006:

Thank you very much for your help; however, I wish both of you would have given me the same advice! :)

Also, I'm curious what both of your opinions are on Mara's advice for selecting a diamond in (Diamond Shopping List): https://www.pricescope.com/community/threads/diamond-shopping-list.45773/

Would this be good advice for selecting a diamond for novices like myself? I did find one on WhiteFlash matching her specifications for $7000. Can I post the link to it here?

Finally, can either of you recommend (or anyone else) a good insurance company (diamondseeker2006, I just saw your other post).

jetmal:

Thank you very much for your help.

"Ask them if they will also warranty the setting for you if something happens to that as well....not very likely, but you never know.":

Thanks for the idea, I'll send e-mails to both WF and GOG.

"I would take the chance and get the warranty on the stone, which is the more expensive of the two.":

That does make a lot of sense.

"Here is somethin you may not have thought of,......if you send the stone to Verragio....and lets say they chip the diamond....wiil they cover that and replace it for you? And if they do set the diamond, you will most likely lose your warranty on the diamond, say if you purchased it from WF."

Yes, you're right, didn't. Which concerns me, because I wonder what else I haven't thought of that might come back to haunt me.


diamondseeker2006:

Thank you so much for helping me for the third time now.

It would be very nice to know that, "...the setting perfectly fit the stone". Also, I've read several posts in which people said that the pave diamonds on their settings fell out (would those be considered pave diamonds on the EUR-8015 -- picture in "finally found the perfect setting, but..."), so I think with that setting, having the manufacturers warranty would be a definite plus.

Just to be fair, when I asked my local jeweler if she would mount loose stones, first she did ask me if it was an heirloom stone. I told her it wasn't, and then she said (although I can't remember exactly) that she didn't want to take the chance of the diamond being damaged while she was mounting it.

"Oh, and yes, if a store has a setting in stock, it most certainly may cost less than one they have to order now!":

I'll definitely try to make my decision within the next couple of days. Peter, at Sisters, also did say that I could put a deposit down on the ring to "hold it" -- I'm guessing that would be nonrefundable.

Finally, thank you again for picking out those two diamonds for me. If I do search for any additional diamonds I'll definitely do as you suggest.
 
Mike, I thought of one more thing...sorry...

I am not sure what shape stone you are looking to buy, or which particular setting but....
when I got mine, I could not place the order to Verragio for the setting until I had chosen my stone. They needed to make the ring ( prongs or head) to the specs of the stone......so that it would fit properly, and the jeweler would not have to do too much modification to get the stone to fit. The jeweler still does need to monkey around with it alittle to get the stone in though....

and as far as insurance..it depends on where you are, but I was able to get a stand alone policy with Chubb. you could check with them, at www.totaldollar.com, William Castro is the agents name. or you can see about your home owners policy too
 
jetmal,

Thank you very much for the info. One jeweler I spoke to did tell me that it would take 3 weeks for Verragio to make the ring, and another said 2 weeks. Can you remember how long it took them to make yours?

I was thinking of getting a round diamond (between .75 and 1 ct.) and the Verragio EUR-8015 setting (I posted a picture of it in the other thread I started: "finally found the perfect setting, but..." -- for some reason I''m having trouble uploading it here) or https://www.pricescope.com/forum/rockytalky/finally-found-the-perfect-setting-but-t36977-30.html

Thank you for the insurance info. I live in the south suburbs of Chicago.
 
Mike,
it took approx 2-1/2 to 3 weeks for my setting to come in...and then one day for R & H to set the stone.

the whole warranty, setting the stone issue seems really complicated, and it seems that there are a few different ways the companies go about it. I got a few different answers than the other PS poster diamondseeker did.....or so it seems.

it just seemed really safe for me to get all of my ring from R & H,,,,,once they were able to find the perfect stone for me that is. I got mine from R & H of Southridge Mall ( MIlwaukee)....and the managers name is Brian Dowd. let me know if you'd like the phone number.

just do your homework, really ask ALOT of questions...and I'm sure you'll be ok.
 
jetmal:

Thanks for the information about R&H.

Also, diamondseeker2006 suggested that I move all of my questions over to the "Verragio Warranty" thread.

I probably should have told you sooner, but the wedding date is on July 29th, 2006. I hope I can get everything ordered in the next couple of days.

Do you know if they sell loose diamonds at R&H (maybe I'll give Brian Dowd a call tomorrow and ask him)? Because they only had one Verragio EU-8015 left at Sisters, and because of my time constraint with the wedding date, I ordered the setting from Sisters earlier today.

By the way, thank you very much for all of your help so far.
 
Hi Mike,

Yes, they do carry some loose stones there.....but, I would call ahead and talk to Brian, tell him your specifications.....exactly what you are looking for....then he'll need a day or two to call some in.

He really will bend over backwards to find you the perfect stone.
Tell him Tina Mallas referred you.....
414-423-0465- R & H
 
jetmal,

Thanks for the recommendation and also your time. However, with the wedding on July 29th, I thought that it would be faster to just let some of the people here on pricescope pick out the diamond for me -- all of you are so much more knowledgable than I am. I''m sorry if I put you through too much trouble.

Also, I still don''t have the wedding band, but I was thinking of calling Brian at R&H to see how much he is asking (Sisters wanted $2300 for the matching band).

Thanks for all of your help so far.
 
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