Shane CO setting broke, diamond fractured - is this normal?

[VRBeauty]

Re: Shane CO setting broke, diamond fractured - is this norm

Thanks for sharing the end of the story with us, and congrats to Shane Co. for a job well done!

I hope you're loving your engagement ring once again!

 

[junebug17]

Re: Shane CO setting broke, diamond fractured - is this norm

Thanks so much for the update, I'm so glad for you, and Shane and Co. really came through!

 

[Enerchi]

Re: Shane CO setting broke, diamond fractured - is this norm

SnoKat!! What a fantastic ending to your tale of woe!! That is just incredible that your PS post led to such a wonderful resolution!! YAY team Shane & Co!! and how perfect right before Christmas- so happy for you!!!

Enjoy and keep those inspections current

 

[diamondseeker2006]

Re: Shane CO setting broke, diamond fractured - is this norm

Very good move on Shane and Co's part! So happy this worked out for you!

 

[marcy]

Re: Shane CO setting broke, diamond fractured - is this norm

SnowKat, that is awesome. Kudos to the Shane Company for taking care of you.

Post pictures of your new ring. I would love to see it.

 

[Laila619]

Re: Shane CO setting broke, diamond fractured - is this norm

Kudos to ShaneCo. They went above and beyond for you. I'm tickled to hear it worked out well.

Ditto! That is amazing. Great news!!

 

[tyty333]

Re: Shane CO setting broke, diamond fractured - is this norm

Thats great news! I'm so glad Shane Co came through!

 

[that_someone_special]

Re: Shane CO setting broke, diamond fractured - is this norm

I'm quite impressed with how this was handled in the end. Please post pics when you can!

 

[isekii]

Re: Shane CO setting broke, diamond fractured - is this norm

Yup company standing behind their product and work = Thumbs up from me.
Will definitely consider Shane Co for future purchases.

 

[MichelleCarmen]

Re: Shane CO setting broke, diamond fractured - is this norm

Yup company standing behind their product and work = Thumbs up from me.
Will definitely consider Shane Co for future purchases.

Really? Have you looked at their prices? This thread made me curious so I glanced and it's a GOOD thing the Shane Co took care of the OP without charging her more because that size diamond would be thousands less online!

It's really good that the diamond was replaced but it's really sad that the OP had to stress about it and post online seeking advice in order for the company to actually DO what it PROMISED.

 

[Shane Co.]

Re: RESOLVED:Shane Company broken setting - happy ending!

Hello, this is the OP, back with the (happy) end to this story.

My husband was contacted by the manager of the Greenwood Village, CO store (Sheila). She was very courteous and professional, and invited us back into the store to "show us what kind of company and values that the Shane Company represents."

We returned on December 23, and Sheila inspected my broken ring and diamond. She told us that, indeed, that occasionally jewelry breaks, and she gave me several tips on how to avoid this if possible. She signed me up for an electronic database that will keep track of my inspections and cleanings automatically, and send me email reminders. She stressed the need to have the setting and stone re-inspected at least twice a year, and she explained that settings like mine need to be re-tipped as needed in order to hold the diamond stable and secure.

With that said, she brought out the 1.19 c H VVS2 diamond, and said that the Shane Company would put it in my setting at no extra charge. This was the diamond that would have been $2,100 to use as a replacement! Once I picked up my jaw from the floor, I was extremely grateful to the Shane Company, Sheila, and Cory Jones for their work to make everything right. The new diamond was reset and ready for me to wear two hours later.

Thank you, thank you, thank you to this forum for your kind advice - and especially to the Shane Company and Sheila for making everything right. You have customers for life.

Thanks for posting an update, and thank you to all the other posters with such kind comments!

 

[miraclesrule]

Re: Shane CO setting broke, diamond fractured - is this norm

Great ending to a nerve wracking story. Shane & Co have earned my respect. This also demonstrates, once again, the value of the PS community and this site's existence. Happy, Happy Holidays!!