strawrose
Brilliant_Rock
- Joined
- May 24, 2014
- Messages
- 1,142
I considered purchasing a gold setting for a gemstone from SeaStarTrading on Etsy. To test the waters, I ordered a sterling silver bezel for a piece of jade, and a chain with a pendant bail. I am so glad that I didn’t go ahead with the large purchase.
First, they sent a 12mm bezel instead of the 15mm that I ordered ($5.00). I asked them how to go about exchanging it. They didn’t give any indication of a return label and said “yes, you can return with rigid mail.” They said they would send the replacement, and I heard nothing after that. I already showed them a picture of the package for return, so it is very strange to hear nothing back. I have screen shot the entire conversation and will send it to the Etsy team.
Sure, it’s a small piece at $5.00, but they just lost a $1,200 sale to AurosiJewels (who has fantastic service) and will have to answer to Etsy. Their loss.
First, they sent a 12mm bezel instead of the 15mm that I ordered ($5.00). I asked them how to go about exchanging it. They didn’t give any indication of a return label and said “yes, you can return with rigid mail.” They said they would send the replacement, and I heard nothing after that. I already showed them a picture of the package for return, so it is very strange to hear nothing back. I have screen shot the entire conversation and will send it to the Etsy team.
Sure, it’s a small piece at $5.00, but they just lost a $1,200 sale to AurosiJewels (who has fantastic service) and will have to answer to Etsy. Their loss.
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