shape
carat
color
clarity

Seastartrading Etsy

Discussion in 'Pricescope Testimonials' started by strawrose, Dec 17, 2018.

  1. strawrose
    Brilliant_Rock

    Messages:
    698
    Joined:
    May 24, 2014
    by strawrose » Dec 17, 2018
    I considered purchasing a gold setting for a gemstone from SeaStarTrading on Etsy. To test the waters, I ordered a sterling silver bezel for a piece of jade, and a chain with a pendant bail. I am so glad that I didn’t go ahead with the large purchase.

    First, they sent a 12mm bezel instead of the 15mm that I ordered ($5.00). I asked them how to go about exchanging it. They didn’t give any indication of a return label and said “yes, you can return with rigid mail.” They said they would send the replacement, and I heard nothing after that. I already showed them a picture of the package for return, so it is very strange to hear nothing back. I have screen shot the entire conversation and will send it to the Etsy team.

    Sure, it’s a small piece at $5.00, but they just lost a $1,200 sale to AurosiJewels (who has fantastic service) and will have to answer to Etsy. Their loss. :roll2:
     
    LisaRN and foxinsox like this.
    


    


  2. strawrose
    Brilliant_Rock

    Messages:
    698
    Joined:
    May 24, 2014
    by strawrose » Dec 17, 2018
    I FINALLY got a refund after I opened a dispute. :roll2: They didn’t even try to send it. Never again with this company.
     
    lovedogs and LisaRN like this.
  3. foxinsox
    Ideal_Rock

    Messages:
    2,694
    Joined:
    Jul 18, 2015
    by foxinsox » Dec 17, 2018
    Thanks for the warning and what a pain that they were so difficult to deal with.
     
    strawrose likes this.
  4. strawrose
    Brilliant_Rock

    Messages:
    698
    Joined:
    May 24, 2014
    by strawrose » Dec 17, 2018
    @foxinsox you are very welcome. I will post a review of Aurosi Jewels when the ring is done. They’ve been great so far.
     
    foxinsox likes this.
    


    



Share This Page