Find your diamond
Find your jewelry
shape
carat
color
clarity

Seastartrading Etsy

strawrose

Brilliant_Rock
Joined
May 24, 2014
Messages
920
I considered purchasing a gold setting for a gemstone from SeaStarTrading on Etsy. To test the waters, I ordered a sterling silver bezel for a piece of jade, and a chain with a pendant bail. I am so glad that I didn’t go ahead with the large purchase.

First, they sent a 12mm bezel instead of the 15mm that I ordered ($5.00). I asked them how to go about exchanging it. They didn’t give any indication of a return label and said “yes, you can return with rigid mail.” They said they would send the replacement, and I heard nothing after that. I already showed them a picture of the package for return, so it is very strange to hear nothing back. I have screen shot the entire conversation and will send it to the Etsy team.

Sure, it’s a small piece at $5.00, but they just lost a $1,200 sale to AurosiJewels (who has fantastic service) and will have to answer to Etsy. Their loss. :roll2:
 

foxinsox

Ideal_Rock
Premium
Joined
Jul 18, 2015
Messages
2,921
Thanks for the warning and what a pain that they were so difficult to deal with.
 
Be a part of the community It's free, join today!

Need Something Special?

Get a quote from multiple trusted and vetted jewelers.

Holloway Cut Advisor



Diamond Eye Candy

Click to view full-size image.
Top