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Restocking Fee?!?!

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diamondsRforever

Shiny_Rock
Joined
Dec 2, 2006
Messages
144
Hello All,

Has anyone heard or encountered of getting charge with restocking fee from an online vendor when you cancel an order?

Thanks in advance
 

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diamondsRforever

Shiny_Rock
Joined
Dec 2, 2006
Messages
144
AHHH..I wish i knew of this before...I won''t mention the vendor''s name, but Im stuck with them or they''ll charge me a restocking fee. Which I don''t understand because they haven''t charged my CC yet . Also, how can they charge a fee if they have a 100% money back refund. I thought im giving them less work by saying i change my mind rather than getting the diamond and returning it.

Right or Wrong>?
 

decodelighted

Super_Ideal_Rock
Joined
Jul 27, 2005
Messages
11,534
It''s possible the diamond you ordered wasn''t already OWNED by them. They may have had to order it from their supplier & only did so because they had a committed buyer (you). Then - say - you change your mind and they have to return the stone & perhaps pay a restocking fee on the other end.

Restocking fees should be disclosed on a vendors site, though. Was it?
 

diamondsRforever

Shiny_Rock
Joined
Dec 2, 2006
Messages
144
I didn''t see it posted on the website unless i missed something. As far as the diamond itself, they had it in stock and didn''t have to order it from a supplier.
 

codex57

Brilliant_Rock
Joined
Dec 18, 2004
Messages
1,492
If they didn''t have notice of a restocking fee anywhere, I''d dispute it with your credit card. Start saving images of the website and any receipts you may have showing them not mentioning the restocking fee.
 

indecisive

Brilliant_Rock
Joined
Dec 9, 2005
Messages
1,240
Is this the stone you had set in a ring? If so I can def understand why they would charge a re-stocking fee.
 

kenny

Super_Ideal_Rock
Premium
Joined
Apr 30, 2005
Messages
26,977
They may not admit it but it may be

1. Compensating them for their time, insurance and shipping.
2. A deterrent to returning the stone.
3. A deterrent to people who are just playing around and not serious buyers.

IT should be on their website though.
Look closely.
If not certainly call them onto to carpet and name them here.

Hidden fees not in keeping with the Pricescope spirit.
 
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