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PSA: When you can get insurance on your iPhone, GET IT.

ame

Super_Ideal_Rock
Joined
Jul 7, 2004
Messages
10,763
So I just got home from a fun girls weekend in Minnesota, Mall of America and the like. While at dinner last night at Mall of America someone actually stole my iphone! If it was on the floor near my chair they picked it up and walked off but from what we can figure out, they actually grabbed it from my purse. My friends and I are wondering if they were actually going for my wallet and it was on top, OR if it really fell out and they just snatched it. We noticed it within 10 minutes and I went running to the AT&T store, to track it, thankfully a half hour before closing. We got into the find my iphone thing, and saw it moving down the highway. The guys at the store were HILARIOUS with me sending messages and remote locking. We tried to wipe it but clearly they opted to turn it off at that point. I had a warranty and applecare, but not actual insurance on it, which is unusual for me since I usually have it. So they were going to sell me a new one for $450 as a courtesy, and my friend chimed in and said "just use my upgrade". I feel like a jerk for using it, because I could afford the price. So since she needs a new one (hers is 1st gen right now and destroyed!) I am going to pay for her replacement since I can't get an upgrade til Feb and I don't think her DH will willingly share his! :lol:

So I added the insurance on mine and they allowed me to add it to DH's and I also cancelled my secondary warranty to get a refund and will rebuy later (Squaretrade). I am told AppleCare covers stolen within the first year but I can find nothing that proves that, and when I went back to Apple today to get a replacement hardcover for the one I had JUST BOUGHT hours prior to the theft, they did not seem to know what I was talking about.

So learn from this: BUY THE INSURANCE. It's worth the $10 a month to not nearly lose your mind in Mall of America.
 

MissStepcut

Brilliant_Rock
Premium
Joined
Jun 29, 2011
Messages
1,720
They wouldn't let me get $10/month insurance on my iPhone. Usually I get it too. Are you sure that was an option?
 

sonnyjane

Ideal_Rock
Joined
Jul 13, 2008
Messages
2,476
MissStepcut|1317612944|3031776 said:
They wouldn't let me get $10/month insurance on my iPhone. Usually I get it too. Are you sure that was an option?
Ditto. I don't think there is an insurance option for the iPhone, at least not through AT&T. If there was one, I would definitely have it, but I've had an iPhone for years and it's never been available.

Oh I stand corrected. Looks like they did start offering it a few months ago. I haven't upgraded since then so I wasn't eligible. http://www.huffingtonpost.com/2011/07/04/att-iphone-insurance_n_889864.html
 

marcy

Super_Ideal_Rock
Premium
Joined
Feb 27, 2007
Messages
24,114
I have the $10 insurance but I don't remember if it covers loss or theft. They also told us if it broke we had to take it to Apple, they wouldn't handle it for us. Sorry you lost your phone and that is nice of your friend to give you her upgrade.
 

MissStepcut

Brilliant_Rock
Premium
Joined
Jun 29, 2011
Messages
1,720
marcy|1317613977|3031782 said:
I have the $10 insurance but I don't remember if it covers loss or theft. They also told us if it broke we had to take it to Apple, they wouldn't handle it for us. Sorry you lost your phone and that is nice of your friend to give you her upgrade.
Hmm, so I wonder what the policy covers...
 

Clairitek

Ideal_Rock
Joined
Jul 21, 2008
Messages
4,881
AT&T may have changed their policy on insuring iPhones since I got mine two years ago (YAY for the release of the next gen coming soon!) but when I got mine I could only get AppleCare, which didn't cover stuff like a smashed screen or breakage from dropping it or getting water on it. I know that there are some third party vendors that will offer insurance, but I don't know anything more beyond that they exist.

Sorry to hear about your stolen phone! I dropped my old one about a year ago and was lucky enough to receive a 3G for free from my husband's uncle who upgraded to the 4. Then when a friend (another PSer, actually!) had hers stolen at a bar, I sent her my smashed screen one (broken along the top, but the rest was still easy to see) to tide her over until the 5 comes out. I liked that I got to pay it forward, even with a broken screen.
 

ame

Super_Ideal_Rock
Joined
Jul 7, 2004
Messages
10,763
They changed it I think earlier this year, I got mine in February and it was not offered at that time. He said they were giving people the opportunity because it was finally available. ItS $10/mo and covers pretty much everything, loss, theft, damage. I used to have Asurian (the company that does the insurance) with all my Sprint smartphones and was mad I couldn't when I switched. Now thankfully I have it.

But if you drop and shatter it, Apple will replace it for free on the spot as a one time courtesy--bring it to the Apple store. Several friends have, and my brother has. All within the last few weeks/months.
 

ame

Super_Ideal_Rock
Joined
Jul 7, 2004
Messages
10,763
Yep! I fell further in love with a Raymond Weil that is perfection but is also $1200! But I did order the ESQ that was similar, $295. However, because of this phone nonsense, I have to return it :(
 

lbbaber

Brilliant_Rock
Joined
Feb 18, 2011
Messages
691
Could have been good timing with iPhone 5 coming out tomorrow---not that having your phone stolen is ever good :( My phone broke last night and I dont have insurance. My upgrade isn't until June so it looks like I have to pay full price--Uggg!!!

Last month I was in a dressing room at Kohls with my 15 month old son. The cleaning lady was cleaning the floors and playing with my son as he peeped out from under the stall---she stole my phone. She ALMOST got away with it bc I was so distracted trying on jeans but I noticed before it was too late. I went straight to the store manager but by the time she listened to my story, the cleaning lady had gone home for the day. Long story short, I got the phone back but only after the lady realized I KNEW it was her and she was going to get fired. Having your phone stolen is an AWFUL feeling and I commiserate with you Ame.
 

ame

Super_Ideal_Rock
Joined
Jul 7, 2004
Messages
10,763
It's amazing how cavalier we are with them too. Like, I had a banking app on mine, as well as Mint. So they could've been poking around in my bank things.

I did think about if the next iPhone comes out if I would bother returning this and upgrading right away...even at a 35$ restock fee...I don't typically like to be the first one to get new phones, I like to wait a month or two for the bugs to be worked out. I am going to see what is actually announced today. If the body is exactly the same, I might get it, if not, Ill wait til Feb. I just bought cases and stuff. lol
 

LittleRiver

Shiny_Rock
Joined
Jul 25, 2011
Messages
314
ame said:
Yep! I fell further in love with a Raymond Weil that is perfection but is also $1200! But I did order the ESQ that was similar, $295. However, because of this phone nonsense, I have to return it :(
Sorry about your phone :( At least now you know what you want in a watch when your wallet has recovered!
 

ame

Super_Ideal_Rock
Joined
Jul 7, 2004
Messages
10,763
YEP! Another possible "pro" to this, is that I can return this new phne and get a newer model lol
 

Maisie

Super_Ideal_Rock
Joined
Dec 30, 2006
Messages
12,578
It always disgusts me when I find out that things have been stolen. If you can't afford the item then you can't have one. Don't think you can have mine! Or save up and get one!!

I'm sorry you have to return your watch. :(sad
 

ame

Super_Ideal_Rock
Joined
Jul 7, 2004
Messages
10,763
It sucks. And I hate to say this but the people who steal them don't steal them always bec they want and cannot afford. They can afford. They steal to resell and afford MORE stuff. Its infuriating.

I am just glad it was my phone and not my wallet, or worse still my friend's wallet. She's from Canada and I'd have died for her if something happened to hers.
 
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