Hello all,
I recently purchased a setting from American Set Co on Ebay. I purchased their trellis setting. The setting appeared to be in good condition, and was VERY substantial and heavy. Initially I was pleased. I dropped it off at the jeweler to be set, along with my red spinel from WildFish, on Tuesday.
They called me this morning and said that, despite the substantial-ness of the setting, that they would be unable to set the stone in the setting because of porosity issues. They said the alloy for the WG was most likely not correct and that they were afraid it would be too brittle and that the prongs would not hold the stone over time. They also said the ring was unfinished: there were small gold "flecks" that were still attached to the profile of the ring underneath the trellis. They were unable to guarantee their work and they would not not set the stone.
I have contacted them and asked for a refund for their product. I am within the return window, but only until tomorrow, and I can't pick the setting up until Tuesday. I will keep this thread updated as to what they say. I do not want to be out $300 for a defective product.
I recently purchased a setting from American Set Co on Ebay. I purchased their trellis setting. The setting appeared to be in good condition, and was VERY substantial and heavy. Initially I was pleased. I dropped it off at the jeweler to be set, along with my red spinel from WildFish, on Tuesday.
They called me this morning and said that, despite the substantial-ness of the setting, that they would be unable to set the stone in the setting because of porosity issues. They said the alloy for the WG was most likely not correct and that they were afraid it would be too brittle and that the prongs would not hold the stone over time. They also said the ring was unfinished: there were small gold "flecks" that were still attached to the profile of the ring underneath the trellis. They were unable to guarantee their work and they would not not set the stone.
I have contacted them and asked for a refund for their product. I am within the return window, but only until tomorrow, and I can't pick the setting up until Tuesday. I will keep this thread updated as to what they say. I do not want to be out $300 for a defective product.