Hi, I have a problem with a seller who won't refund my money. After I paid and received the stone I was not happy with what I got. I sent it back and the seller stated it will take 60 to 80 days to receive the refund.
Due to unforeseen market conditions in the jewelry industry, we have
been forced to revise our return policy. Please be assured that we
recognize and acknowledge your right to a refund, and we are intent
on satisfying our obligations to you. At this point in time, we are
able to offer you one of the following two refund options:
(i) An Immediate Refund Payable in Diamonds. Under this option, you
will receive an immediate refund of the purchase price, PLUS
interest at the rate of 6% accruing from the date of purchase, PLUS
an extra 20% of the purchase price, all payable in loose diamonds
and/or diamond jewelry. If you choose this option, you will
receive, along with the diamonds, a third-party independent
gemological lab certification and an appraisal of the diamond
value.
(ii) A Cash Refund Payable in Installments. Under this option, you
will receive a full refund of the purchase price, PLUS interest at
the rate of 6% accruing from the date of purchase, all payable in
cash in 24 equal monthly installments.
Please advise. Thank you.
P.S. I bought a diamond ring from that company. Well, I don't know where to post my issue.
I hope some ppl can help and give me advises
Thank you again
90 days later with no refund I contacted the seller. His response was as follows verbatim:
Due to unforeseen market conditions in the jewelry industry, we have
been forced to revise our return policy. Please be assured that we
recognize and acknowledge your right to a refund, and we are intent
on satisfying our obligations to you. At this point in time, we are
able to offer you one of the following two refund options:
(i) An Immediate Refund Payable in Diamonds. Under this option, you
will receive an immediate refund of the purchase price, PLUS
interest at the rate of 6% accruing from the date of purchase, PLUS
an extra 20% of the purchase price, all payable in loose diamonds
and/or diamond jewelry. If you choose this option, you will
receive, along with the diamonds, a third-party independent
gemological lab certification and an appraisal of the diamond
value.
(ii) A Cash Refund Payable in Installments. Under this option, you
will receive a full refund of the purchase price, PLUS interest at
the rate of 6% accruing from the date of purchase, all payable in
cash in 24 equal monthly installments.
Before my purchase this was never disclosed to me. Is this legal? Below is a site I found with someone in a similar situation with the same company.
Please advise. Thank you.
P.S. I bought a diamond ring from that company. Well, I don't know where to post my issue.
I hope some ppl can help and give me advises
Thank you again