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pissed at whiteflash/fed ex

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londonblue

londonblue

Shiny_Rock
Joined
Dec 7, 2004
Messages
189
how can it be that whiteflash says they've shipped some diamond earrings via fedex, to pick them up at the fed ex station at the address they sent, yet when you go there they have no record of any packages under your name.

and you can't give them the freaking tracking number to look it up cause whiteflash didn't send you one!

and it's the weekend so no one is at the WF offices

$@@#$!#

my fiance's in tears cause they can't find any packages under her name and she's leaving the country tomorrow, and fedex can't release the package to anyone else and she was hoping to get the package before she left. the package arrived yesterday but there was no time to pick them up.

we have to attend a wedding for the rest of the day...

can anyone advise?
is this stupid fedex's fault? why couldn't they just ship it to our house... augh!

argh!

had to rant... argh!
 
did you get the call from fedex to tell you that the package is at the holding station? i have all my items shipped to holding station and they always call me (it's automated) to tell me that the package has arrived and is being held at the address. if i didn't get the call i would be worried.

i have gone there once or twice and had problems with them finding the package as well...it seems like if i wait a day to go then they can't find it...i have had to call WF while at the holding station (this was during the week) to get tracking and THEN they can find it. but if i go the day it's delivered to the station, i have never had a problem. kind of random.

anyway good luck...i know that lesley typically checks her email after sundown on saturdays but i don't know if your holding station will be open at that point...but maybe send an email and ask them to please get you tracking ASAP when they get the email, i am not sure where you are at but they are 2 hours ahead of me in houston so their sundown means it's only about 5pm here.
 
When I got my notification from WF about my package being shipped to the Fedex in my area, I got a tracking number in that notifcation. I always go the day it arrives and haven''t had a problem. Mara is right, Lesley and JohnQ check their emails and PS during the weekend, hopefully they can help you and your fiancee. So sorry, will keep my fingers crossed for you guys!!!
 
hmm, apparently there was no call from fedex
she told them they arrived yesterday and they could find no packages at all under her name.
she was there for almost 20 minutes and the guy was very patient and nice, but unrfotunately we have to attend a wedding today and tomorrow fed ex is of course closed.

thanks for the advice!

now that i''m not so annoyed, it probably wasn''t whiteflash''s fault. bleh, how do i change the title? =) white flash was quite good about getting it shipped out on their due date.

unfortunately fedex won''t release the package to anyone else and she''s flying out of the country tomorrow for more than a month, so i don''t know if we have any options left. should have left for the wedding 15 min ago, and will it even start at 5p by the time the fed ex station closes. argh, i HATE weddings
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but thanks! we''ll email wf now
 
Well, was the item sent overnight or two-day or what? What day was it supposed to arrive? I think you should be given the tracking number with the shipment notification.
 
CSR at WF confirmed for me that Lesley will be available Sunday, but that''s probably too late for you. Good luck.
 
LondonBlue,

I''m very sorry to hear of your frustration. Did you get a shipping confirmation from us?

Please email lesley.harris (at) whiteflash.com with your full name if you have not done so already. I am out of town but have left a message for her and anticipate she will check mail tonight.
 
LondonBlue......

This may or may not be the case, but thought I'd mention it.

On Saturdays, they really need the tracking number, as they don't file well by name.

If the package sent by Whiteflash is a "high value" package, it will be put in a different place (sometimes they call it the "high value bin"), than the normal run of the mill packages there at the station. You might inform the Fedex counter person of that.

Secondly, if it was to be delivered on a Sat. it has to be sent for Saturday delivery. A lot of their terminals will not go searching for a weekday delivery on Saturday.

Also some of their Saturday people are just part time, and they don't know. WF is very good about sending a package that they say they sent. They do send things to me for customers all the time, and when I get an email that they sent it, it always arrives.

Hope this helps.
 
Who paid for the earrings? If so, is it possible that they are at the fed ex station under your name instead of hers?

I've had three items from WF and they put the tracking number in the email. Sorry to hear about your misfortune!
 
we''re just tired from cleaning up for the wedding now.

but thanks for all the advice and to John for letting us know who to contact!

Unfortunately our email from whiteflash (sent 6/22 thurs) did not include a tracking number, just the following:
"Your package has been shipped from www.Whiteflash.com,Inc. (WFC,Inc) today for delivery tomorrow to the following FedEx location:



Please bring a picture ID to pick up your package.
Please contact me directly if you should have any problems picking up your package."

The order was under my fiance''s name to her address, and valued at less than $500 - a pair of simple earrings.
The FedEx employee didn''t quite understand intially about her asking them to release it for pick up by me or her sister. They said, "we''ll just deliver to your house and release it to anyone there"
But as we understand it via the email, we have to pick it up at the fed ex station ourselves and they do not deliver it correct? We have no record of any call from FedEx on her answering machine.

In any case, there wasn''t any paperwork to even do to release the package since they couldn''t even find it! Possibly he was looking in the wrong place? but apparently they couldn''t even do a look up w/o the tracking number. So we have no idea what could have happened or where the package is.
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I don''t know if it would be possible for WF to contact the FedEx station and have them release it to me or someone else if they can find the package. My fiance will be leaving the country tomorrow, and FedEx is of course closed on sunday. So we''re assuming that the package might just be bounced back to WF if they find it.

With the a wedding rehersal to attend on friday, a wedding today, and a plane flight tomorrow is was disappointing to manage to squeeze in driving out to a fedex station and not having them be able to locate the package.

sorry i don''t usually rant, but when the bride wants half a dozen necklaces made at the 59th sec of the 59th minute of the 11th hour.. and i end up having to do them hours before a wedding..

i just hope we locate the earrings
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Hi londonblue:

I am so sorry that you had to go through all this. We do not release the tracking number on purchases that are paid by credit card. This is a securty measure that has been in place since the inception of WF. Please e-mail me (you can click on the contact us e-mail on the site) and please identify yourself. I will be logged in most of Sunday and will track the package. We can discuss delivery options in the morning.

LesleyH
www.whiteflash.com
 
Date: 6/25/2006 4:31:06 AM
Author: LesleyH
Hi londonblue:


I am so sorry that you had to go through all this. We do not release the tracking number on purchases that are paid by credit card. This is a securty measure that has been in place since the inception of WF. Please e-mail me (you can click on the contact us e-mail on the site) and please identify yourself. I will be logged in most of Sunday and will track the package. We can discuss delivery options in the morning.


LesleyH

www.whiteflash.com
Click to expand...


I wanted to comment on that policy I don''t like it but it is very common on expensive items and is in place for a good reason.
Most/all? of the PS vendors have similar policies.
With a tracking number you can have the delivery address changed while its in route.
This was and is a very common scam, buy with a stolen or identity theft credit card, use the tracking number to change the delivery address of the package and take off with the goods.
In these cases the credit card company simply does a charge back against the vendor and charges them a rather large fee for it.
So not only are they out the item and the money for it but the fee as well and if they get too many of them the % rate charged for taking credit cards goes up a huge amount.
So while its a pain at times I dont see nor expect it to change anytime soon.
 
I call this the "Inhaler Theory". Did you know that most people who die from asthma do so because their inhalers are so effective that they wait until the last minute to use them and for most of the people who die, it''s because they waited too long?

Fed Ex is terribly effective in their shipping. We tend to think that they will be there 100% of the time and choose to utilize their services in the final hour.

When things go wrong, as things sometimes do, we get irritated and upset.

The moral? I don''t know...a.) don''t wait till the last minute or, b.) be tolerent when things don''t go your way?

The "Inhalor Theory". You heard it hear first.


Bill Bray
Diamond Cutter
 
I got my engagement ring from WF in Oct of last year and my wedding band in May of this year. For the e-ring, they automatically sent me a tracking # (and I paid with credit card). Then, when the w-band was done, I didn't get a tracking # so I called and asked for one. The person told me they don't do that but I told him I had gotten one for the e-ring and so he gave it to me. Tracking #'s are crucial to picking up fed ex packages. I have tried to pick up packages w/o them and they often can not be found. They always ask for them and often my name is not enough for them to find the package.

I also agree that so much stress and aggravation read about on this site is because people wait until the last minute to get an e-ring (usually they NEED it for some important proposal date) or because some jewelry purchase must be there at some place and time. Obviously, it is best to give yourself some more time!
 
All the other vendors I have dealt with did have delivery to home or work addresses, which helps a lot, IMO. If the tracking number cannot be provided for safety reasons, then people need specific instructions to take the WF phone number with them to the FedEx station so that they can obtain the tracking number at that time, if needed.
 
yep extra time would be great, but unfortunately that doesn't often happen in life!!
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when i had my sister's pendant made recently by WF...i had to go pick it up on friday for the event on saturday. the gal at the fedex holding station couldn't find it, luckily i called WF and got the tracking....but if they had not been able to find it or if WF had been closed, i would have been SOL since the event was the next day. an extra day buffer would have been fab and given me that extra peace of mind, but i had totally procrastinated on calling and getting things going originally.

i think WF does deliver to home but i have always had things go to the holding station because then i don't have to deal with being at home at a certain time to wait for the package and it's not my responsibility...it's Fedex's!! hehee.
 
I may be totally wrong but I thought I read that they only deliver for pick-up at Fed-Ex.
 
Date: 6/25/2006 3:04:47 PM
Author: diamondseeker2006
I may be totally wrong but I thought I read that they only deliver for pick-up at Fed-Ex.
Click to expand...
This is what I was told by WF.
 
oh that could be the case...i just have always had stuff go to fedex but i always thought that the home option was there. however, it's been a few years since i first started purchasing with them...so who knows what has changed...!
 
Our policy is to ship all packages to FEDEX Stations - Hold for Pick Up. Most customers actually prefer it as it gives them the opportunity to keep it a surprise and also not to have to sit around waiting for the FEDEX delivery man. We do have some cusrtomers who live in the middle of nowhere. In the rare occasion that there is no FEDEX station within a reasonable distance, we have shipped to the billing address, but these instances are far and few between.

LesleyH
www.whiteflash.com
 
ONCE UPON A TIME LONG AGO WHEN WF WAS VERY YOUNG

We sold a $24,000 diamond to a customer in Florida. We were delivering to homes and businesses back then. The FedEx delivery person did not get an answer when he rang the door bell and dropped the pack on the porch and left a note on the door. Lesley tracked the package and found out that it was not signed for but dropped on the door step and we all went a little crazy. We called the customer several times and when she finally answered the phone she had been in the shower and did not hear the door bell.

She went out and the found the package. In the mean time ANYONE could have picked up that package. We have had several anxious momements here but that one is very memorable.

That is when we started shipping to the FedEx station (Hold for pickup).

We know that we cannot make all of our customers happy all of the time but we try very hard.
 
scary story Bob.

We had fed-ex leave a $15000 server on the front porch in plain sight of a busy road the other day.
There was a sign right over where he left it asking that all packages be left on the back porch.
One of our clients drove by and saw it and called us on our cell phones and we had someone swing by and get it.
 
Date: 6/25/2006 11:50:36 AM
Author: He Scores




I call this the ''Inhaler Theory''. Did you know that most people who die from asthma do so because their inhalers are so effective that they wait until the last minute to use them and for most of the people who die, it''s because they waited too long?


Fed Ex is terribly effective in their shipping. We tend to think that they will be there 100% of the time and choose to utilize their services in the final hour.


When things go wrong, as things sometimes do, we get irritated and upset.


The moral? I don''t know...a.) don''t wait till the last minute or, b.) be tolerent when things don''t go your way?


The ''Inhalor Theory''. You heard it hear first.



Bill Bray

Diamond Cutter
Click to expand...


Having asthma I find posting that rather in poor taste.
The truth is that preventive drugs are so good that people stop carrying rescue inhalers then they get hit with a bad attack.
Iv had to give an inhaler to someone else twice now for that very reason.
I always carry mine and keep a spare in my coat in the winter and my car in the summer.
 
Date: 6/25/2006 11:13:50 PM
Author: strmrdr

Date: 6/25/2006 11:50:36 AM
Author: He Scores




I call this the ''Inhaler Theory''. Did you know that most people who die from asthma do so because their inhalers are so effective that they wait until the last minute to use them and for most of the people who die, it''s because they waited too long?


Fed Ex is terribly effective in their shipping. We tend to think that they will be there 100% of the time and choose to utilize their services in the final hour.


When things go wrong, as things sometimes do, we get irritated and upset.


The moral? I don''t know...a.) don''t wait till the last minute or, b.) be tolerent when things don''t go your way?


The ''Inhalor Theory''. You heard it hear first.



Bill Bray

Diamond Cutter
Click to expand...


Having asthma I find posting that rather in poor taste.
The truth is that preventive drugs are so good that people stop carrying rescue inhalers then they get hit with a bad attack.
Iv had to give an inhaler to someone else twice now for that very reason.
I always carry mine and keep a spare in my coat in the winter and my car in the summer.
Click to expand...
My son has severe asthma. I find this post in poor taste as well. My son always carries a rescue inhaler just in case but rarely has to use it because the meds he''s on are doing such a great job. Nebulizer, Singuliar, Etc... Thank god. This is from a Mom who''s sons heart stopped from an asthma attack. He was only 5 years old. I was able to revive him with steroids and CPR, while on the phone with 911. He is now 16 and doing great. Your analogy is completely off the mark.
 
Date: 6/25/2006 2:55:21 PM
Author: diamondseeker2006
All the other vendors I have dealt with did have delivery to home or work addresses, which helps a lot, IMO. If the tracking number cannot be provided for safety reasons, then people need specific instructions to take the WF phone number with them to the FedEx station so that they can obtain the tracking number at that time, if needed.
Click to expand...
I agree. For me, it would be highly inconvenient with two small children to have to travel to the fed ex station and then not be able to pick up my package because I didn''t get a tracking number. I always pay by credit card when I purchase via internet or phone. For me, home deliever would need to be an option. I can always be home to sign for my package when I know it''s coming but I''d at least want that option available. To each their own I guess. Seems to me though that there should be some way to get the customer the tracking number so that this isn''t a mess for all involved.
 
I apologize for my poor analogy about inhalers. I have asthma also and in my reading about the respritory illness, I ran across the "getting to the inhaler too late" concept. I used this analogy and obviously I offended some parents for which I am sorry.

The point that I was trying to make was that we wait until the last minute to use overnight services and should something go wrong we get upset, where as if we would just buffer our expectations with a little time, we could spare ourslves some disappointment.

Once again, please accept my apologies. I have asthma and I understand what your kids are going through. Not one time when I made up that theory did I think it would be offensive.


Sincerely,

Bill Bray
Diamond Cutter
 
No worries over here Bill, I knew it was just an analogy.
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and I thought it was apropos re: the point you were making regarding the shipping.

If everyone ran around getting offended all the time, PS would be a very dreary place!
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Didn''t offend me either. I understood the point you were making.
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Date: 6/26/2006 12:34:19 PM
Author: He Scores



I apologize for my poor analogy about inhalers. I have asthma also and in my reading about the respritory illness, I ran across the ''getting to the inhaler too late'' concept. I used this analogy and obviously I offended some parents for which I am sorry.


The point that I was trying to make was that we wait until the last minute to use overnight services and should something go wrong we get upset, where as if we would just buffer our expectations with a little time, we could spare ourslves some disappointment.


Once again, please accept my apologies. I have asthma and I understand what your kids are going through. Not one time when I made up that theory did I think it would be offensive.



Sincerely,


Bill Bray

Diamond Cutter
Click to expand...


its kewl
im just a little touchy on the subject.
 
Thank you Lesley for getting back to us so quickly!
With the FedEx tracking number my mom was able to head over to the station during non rush-hour commute hours and pick up the package. Interestingly they didn't call whiteflash to verify if she was supposed to be picking up the package. I did give her a print out of the email from WF so maybe that helped.

Unfortunately the whole timing issue just didn't work out in the end due to some communication issues thru no fault of WF. My fiance didn't know she had to also fax /email in a confirmation after giving WF her credit card info over the phone, so the order was delayed by a week. Being a teacher makes it completely impossible for her to conduct any sort of daily business during the day. Schools are crazy now, you can't even go to the restroom w/o having to call in a security guard to monitor your class! 5 minute class change breaks are not enough and they get a ridiculous 40 min lunch w/ a choice of tater tots or hot dogs from the menu.. blech!

In any case, that's why I'm usually handling these things, and I can completely understand the risk due to packages being left at the door. Most people completely forget after a while that they signed a release form to have fedex or ups just leave deliveries out in plain sight. I would be nice to have the option to have items delivered to work or home addressse though, especially since my work has an internal PO that handles usps/fedex/ups packages on a daily basis =)

Being new to this whole online jewelry delivery thing, so far I've only received gems from cherrypicked via ups at work, and jewelry from quest over the weekend via usps. So we totally did not expect fedex not to be able to find a package when given the name and address of the recepient! And FedEx always charges a premium for their services over other shippers, yet I think I've always had the most trouble with them...

In the meantime I guess I'll have to get my ears pierced since my fiance can't wear them
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and practice getting more FedEx packages from Whiteflash by coming up w/ more stuff to order from them! hehe

thanks Whiteflash! we'll be back!
 
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